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Reviews of Park Hyatt New York

5 out of 5
Park Hyatt New York
153 West 57th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 194 out of 273 reviews" "
Rating 8 - Good. 49 out of 273 reviews" "
Rating 6 - Okay. 10 out of 273 reviews" "
Rating 4 - Poor. 5 out of 273 reviews" "
Rating 2 - Terrible. 15 out of 273 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Han, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely take the time to leave a review but for the Park Hyatt NYC, I will. In the span of almost 15-20 years visiting NYC, I have stayed in many luxury hotels and only thought I found great places. On a whim, I told my husband in February that I wanted to stay at the Park Hyatt because I had considered throwing an anniversary event at this property. Needless to say, we were blown away by this professional yet courteous establishment. They offer assistance with kindness without the pretentious air. Kudos to the property and the staff for achieving that. As Expedia Platinum members, we were upgraded both times to a beautiful room with gorgeous modern decor and city views. We just loved our stay! So when we came back for a work lecture I had this last month, I, of course, stayed at the Park Hyatt NYC again. We will likely always choose this hotel in moving forward. Great location and in walking distance of some of the best restaurants and Central Park. Very walkable to Broadway without all the noise of Times Square. Highly recommend! Thank you, Park Hyatt for giving us a whole new experience of NYC from a frequently visiting couple!
Stayed 3 nights in Mar 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Cupenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive
Stayed 2 nights in Mar 2024

10/10 Excellent

eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice but you can hear the noise of traffics.
Stayed 3 nights in Mar 2024

8/10 Good

Clare

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location, ambiance, finishes, and design are amazing. The staff were very helpful and pleasant.
Stayed 4 nights in Mar 2024

6/10 Okay

Eli

Liked: Staff & service, property conditions & facilities
Nice property. Rooms are eh. Not better than the other 5 stars properties you can find for half price. Not comparable to other hotels that are same price league.
Stayed 1 night in Feb 2024
Response from Andrew on Mar 3, 2024
Dear Eli,Thank you for your feedback about our room design. We use this feedback as a way to continue to enhance the product that we offer. We hope to welcome you back in the future.Regards,Andrew LewisAssistant Director of Operations

2/10 Terrible

Dawne

Business traveler, Traveled with family
Disliked: Staff & service
Horrible personality. Horrible customer service
Stayed 1 night in Jan 2024
Response from Andrew on Mar 3, 2024
Dear Dawne,Thank you for your comments and we regret to hear about the experience you had. This is not the experience we want our guests to have and will look to rectify the issues you faced. We hope to welcome you hack in the future.Regards,Andrew LewisAssistant Director of Operations

10/10 Excellent

Han, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Hyatt NYC has quickly moved up as our favorite hotel near Central Park and we will definitely choose to stay here in the future! When we got to the hotel, we not only received an early check in but got the choice to upgrade for $50 a night to a much larger room with a great city view! Staff were kind, accommodating, and the rooms are beautifully appointed with a modern, chic feel. We were here to watch a comedy show at Radio City Music Hall and it was a quick 5-7 minute walk there. Thank you, Park Hyatt NYC, for a memorable short three day stay! We will be back to visit!
Stayed 3 nights in Feb 2024

10/10 Excellent

eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazingly hotel!
This hotel is simply amazing!
Stayed 1 night in Jan 2024

10/10 Excellent

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Masoud Saeedi

Traveled with partner
Disliked: Staff & service
The staff are acting like you are in the Motel and not 5 star hotel Lili didn't let me to check in until she frost me to buy an upgrade it is disgusting. never going there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gloreyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 5 nights in Dec 2023

10/10 Excellent

Phillip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

SHOKO

Stayed 2 nights in Nov 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

BIBI, Lynbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service hope to be back
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Elizabeth M

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Hyatt. It was comfortable and well appointed. The neighborhood is excellent. One block to Central Park, two blocks to high end shopping and walking distance to Times Sq. One block to subway stop. Good room service for breakfast. Amiable front desk and bell service. Good value for the area. Will return
Stayed 5 nights in Aug 2023

10/10 Excellent

Hyun Chung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Fielding

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I requested something special or least acknowledgment of a birthday. They exceeded the expectations of the person with the birthday.
Stayed 1 night in Jul 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You never gonna complain about it! This place is awesome they have all that you need I’ll be back for sure
Stayed 2 nights in Jun 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 2 nights in Jun 2023

8/10 Good

Terrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Rashonner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures dont do the rooms justice, its gorgeous. It has a full refrigerator & 2 closets. The bathroom has heated floors & the curtains/sheers are electric, controlled by a light switch. I wasnt expecting it to as nice as it was. If youre sensitive to city sounds I would ask for a room away from the street b/c it can get loud.

2/10 Terrible

Wanetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply spectacular.
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable staff
Stayed 3 nights in Mar 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very high end hotel well located with elegant design and excellent facilities
Stayed 2 nights in Feb 2023

2/10 Terrible

WILLIAM

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in nyc
I loved this hotel and will be back!! So pretty and friendly The spa and hot tub and steam room were amazing. Amazing gym with peloton equipment and chilled towels. Staff soooo friendly. Best hotel I have stayed in in nyc!
Stayed 1 night in Jan 2023

10/10 Excellent

Evelin

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Aaron W

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

lori

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, beautiful rooms and the best room service I ever had !!
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel - celebration of a significant birthday. My new go to NYC hotel.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff was amazing.
Stayed 3 nights in Oct 2022

10/10 Excellent

Leonora

Stayed 3 nights in Sep 2022

10/10 Excellent

Yishui

Stayed 1 night in Aug 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Kester

Stayed 6 nights in Aug 2022

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location with great bathrooms.
Stayed 4 nights in Aug 2022

8/10 Good

Sona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only hotel we will stay at in NYC from now on
This is now the only hotel we will stay at in NYC. The newly remodeled/updated rooms were amazing! The service was great. Evelyn at check in, William the bellman and the concierge really were exceptional. Can’t beat the location. I rarely leave reviews but we were so happy with our experience here that I decided to.
Stayed 4 nights in Jul 2022