外観

ヒルトン ガーデン イン クイーンズ /JFK エアポートの口コミ

3 out of 5

口コミ

7.4

良い

評価 10 - 1089 件の口コミ中 388 件が非常に良い" "
評価 8 - 1089 件の口コミ中 267 件が良い" "
評価 6 - 1089 件の口コミ中 187 件が普通" "
評価 4 - 1089 件の口コミ中 122 件が不満" "
評価 2 - 1089 件の口コミ中 125 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

7.0/10

設備とサービス

7.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Yuka

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Yuka, We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hilton Garden Inn Queens/JFK Airport. Thanks for choosing us for your time in New York. We appreciate your rating and hope to have you as our guest again.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

Shusuke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Shusuke, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 (非常に不満)

Naoko

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
施設は古く、部屋の窓のカギが壊れていて閉まらなかった。夜12時頃まで外で工事していて騒音がひどかった。
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Naoko, Thank you for staying with us and reviewing your experience. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We truly appreciate your feedback, as this helps us improve future guests' experience. We hope to make your next stay with us outstanding in every respect.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 (普通)

Toshihiro

良かった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Toshihiro, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards, Teresa Valenzuela General Manager

10/10 (非常に良い)

Masaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
AFOMからの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you, we look forward to you staying with us again in the future.

10/10 (非常に良い)

Renee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff. Clean, comfortable. Will stay again when traveling from JFK.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Renee, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport. We are pleased to know that you found our guest rooms clean and comfortable, and we thank you for complimenting our associates for their friendly and thoughtful service. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! It is lovely to know that we will be your home every time you visit NYC.Best Regards, Teresa Valenzuela General Manager

6/10 (普通)

Ifeyinwa

気になった点 : 施設のコンディションと設備
Nothing
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Ifeyinwa, Thank you for choosing us during your time in New York And for sharing your thoughts. We're here to ensure you have a pleasant stay every time. Your rating helps us enhance our services and better serve you in the future. We look forward to the opportunity to welcome you back again.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Sandi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Sandi, Thank you for choosing our hotel for your stay. It is beautiful to know you enjoyed everything about your time at Hilton Garden Inn Queens/JFK Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating and hope we remain your hotel of choice when your plans bring you back to New York.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

John、Rockley

出張
良かった点 : 清潔度、スタッフとサービス
Close to airport. Industrial surroundings
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear John, Thank you for your feedback. We are glad you found our location convenient for the airport. We received many positive comments about our location, so we are pleased this was part of elevating your stay. We hope to welcome you back to Hilton Garden Inn Queens/JFK Airport for another comfortable stay. Safe travels.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

PRASANNA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear PRASANNA, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Queens/JFK Airport. We hope to do so again on your next visit to JFK.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Randy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
conveniently located near JFK. Shuttle to airport was great!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Randy, It is a pleasure to read your fantastic review about Hilton Garden Inn Queens/JFK Airport. We loved knowing how pleased you were with our location and appreciated the shuttle service. On behalf of everyone here, we invite you to stay with us again the next time you visit the city!Best Regards, Teresa Valenzuela General Manager

4/10 (不満)

Arumugan

2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Arumugan, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience does not represent our usual performance, and we are disappointed that we did not meet your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Best Regards,Teresa Valenzuela

2/10 (非常に不満)

Thomas

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The hotel was fine. Expedia had lost my reservation in their system, so there was no reservation when I arrived at hotel. This despite Expedia sending me emails with booking confirmation 3 months ago, and then earlier thus week about the trip, and today about how my check in experience was. I had to pay an extra $150 for the room since there was no reservation in the system. Bad job by Expedia.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Thomas, Thank you for your review and for choosing our hotel. We apologize for the mix-up with your Expedia reservation. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence, and we hope that Expedia has rectified this for you. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope that you enjoyed your stay and that you will choose us again on your next visit to the city.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Teresa Valenzuela General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Katherine, Thank you for choosing Hilton Garden Inn Queens/JFK Airport and taking time to share your experience. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York!Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

jacqueline

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 4 月に 1 泊滞在
Teresa Valenzuela General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear jacqueline, Thank you for being our guest at Hilton Garden Inn Queens/JFK Airport. It was a pleasure to read your fantastic review of our hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient, 10’ from JFK via free shuttle. Shuttle accessed via AirTrain @ Federal Circle. Nice room, clean, comfortable. Onsite restaurant very expensive but it’s NYC so…
2024 年 5 月に 1 泊滞在
Teresa Valenzuela General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Keith, Thank you for choosing Hilton Garden Inn Queens/JFK Airport and for your excellent review. Your kind remarks about our well-kept hotel and comfortable rooms are much appreciated. We aim to provide a spotless and relaxed environment for our guests to feel at home, and we're delighted that you experienced just that. We are glad you could take advantage of our convenient and friendly shuttle service. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Brenda

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Brenda, Please accept our gratitude for taking the time to review your stay at Hilton Garden Inn Queens/JFK Airport. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Donald

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was basic but everything I needed, clean with adequate space. The staff was friendly and helpful. We had to leave early so we didn't get to use the breakfast. The shuttle to the airport was very convenient and the drivers were friendly.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Donald, Thank you for your outstanding Hilton Garden Inn Queens/JFK Airport review. We are glad that everything went well during your stay and that you had a memorable experience. It is a pleasure to know that our location near the airport with a convenient shuttle service was the highlight of your stay. Ensuring easy access for our guests' travel plans is a top priority for us! We hope to have the opportunity to welcome you back any time you are in the area.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 (普通)

hugh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I only stayed one night because I didn't want to travel into New York late at night. It was basic but fine for a short stay.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear hugh, Thank you for choosing to stay at our hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 (普通)

Nguyen

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Nguyen, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Rita

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a pleasant stay. Food was good. Staff was courteous.
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Rita, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about your stay, especially the food. In addition, please know that your comments regarding our staff have been shared with our associates so that we can continue to deliver outstanding experiences. Thank you for staying at Hilton Garden Inn Queens/JFK Airport, and we hope you choose to stay with us whenever your travels bring you back to NYC!Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

james r

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear james r, We are thrilled you had an excellent stay at Hilton Garden Inn Queens/JFK Airport and appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to the airport with free shuttle to jfk. You get the great location with good rooms. Don’t get the breakfast. $22 for eggs sausage bacon with some carb options and juices.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Kevin, We're delighted to hear that you enjoyed our complimentary airport shuttle service! It's our pleasure to make your stay as convenient and comfortable as possible. Thank you for your generous comments and for highlighting our great location. However, we regret not meeting all of your expectations and appreciate your feedback about our breakfast service. It was a pleasure hosting you, and we look forward to your next stay at Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Kenneth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Me encantó la limpieza, el trato del personal, las instalaciones está bien, Están haciendo algunas mejores y eso es bueno, lo malo es la ubicación pero se compensa con un excelente servicio de shuttle, para moverse a Manhattan la mejor opción es tomar el Shuttle del hotel para llegar al aeropuerto y ahí tomar el airarían hacia Jamaica
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Kenneth, Thank you so much for your kind words about Hilton Garden Inn Queens/JFK Airport! We're thrilled to hear that you found our hotel exceptionally clean during your stay. We're so pleased our shuttle service was perfect for your plans during your visit! It's one of the many ways we strive to enhance your stay with us.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Joyce

出張, 家族旅行
良かった点 : 設備とサービス
The restaurant was amazing with excellent service and good food and drinks. Took forever to get hot water for showers- the only real negative.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Joyce, Thank you for mentioning how much you enjoyed dining with us! We are also glad to hear that we exceeded your expectations with our restaurant services. We work hard to provide everything you need for the perfect getaway. Please know for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. Thank you for choosing Hilton Garden Inn Queens/JFK Airport, and we hope you will be able to stay with us again soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

Tresha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Tresha, On behalf of our team at the Hilton Garden Inn Queens/JFK Airport, thank you for the generous rating. We strive to deliver clean, comfortable accommodations combined with good service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

Yolanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is going through renovation overall good stay
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Yolanda, Thank you for your review of the Hilton Garden Inn Queens/JFK Airport. We are pleased to know you enjoyed your overall stay with us. However, we are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

ALFREDO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to the airport
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Alfredo, On behalf of our Hilton Garden Inn Queens/JFK Airport team, thank you for the excellent rating. Knowing our prime location, which is near the airport and ideally suited to your plans, is delightful. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

ALI、NOGENT SUR OISE

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bon hotel, mais difficile de se déplacer sans voiture
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear ALI, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

Judith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for a one night stay after a late arrival at JFK.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Judith, We know that traveling can be challenging enough, so we at the Hilton Garden Inn Queens/JFK Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a bright-hearted experience during your stay and that our proximity to the airport was perfect for your needs.Should your travels bring you back this way, it would be our pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 (非常に不満)

David、Apex

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear David, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Best Regards, Teresa Valenzuela General Manager

8/10 (良い)

Isabella

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Isabella, We are pleased to receive your generous rating. Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We hope to have the pleasure of accommodating you again whenever your travels bring you back to our area.Best Regards, Teresa Valenzuela General Manager

10/10 (非常に良い)

Phyllis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice front desk staff. Clean except the shower water came out brown. Ran the waterr for awhile before showering.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Phyllis, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport and especially for complimenting our associates. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! However, we regret any concerns you had with the water while showering. We will look into this with our team, and we appreciate you bringing this to our attention. We look forward to welcoming you again whenever your travels bring you back to New York.Best Regards, Teresa Valenzuela General Manager

10/10 (非常に良い)

Jim

Very comfortable bed, large room and great shower
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Jim, On behalf of all of us at Hilton Garden Inn Queens/JFK Airport, thank you for the wonderful rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to New York, and we hope we continue to be your hotel of choice whenever you return to the area.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Tonia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quick and easy shuttle to the hotel for JFK. Friendly and helpful.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Tonia, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. It was a pleasure to read that you found our staff helpful and friendly. Reviews such as yours mean a lot. We look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Roshni

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Roshni, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 (非常に不満)

Rosa

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Hi, when we stayed here on March 15th we were on a layover. When we got back to the hotel from dinner we could not enter our room. The door lock mechanism was broken. We waited 2.5 hours in the lobby until 3 in the morning for them to replace our lock. We had to be at the airport at 4am… staff did not seem in any rush to get us into our room nor did they apologize or offer any compensation. I have email that specific hotel and the corporate emails with no response. $200 wasted.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Rosa, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with your door lock detracted from a relaxing and seamless visit. Your comfort and convenience are important to us, and we apologize for the inconvenience this caused. We strive to create an exceptional, memorable stay for each guest; we regret falling short. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Best Regards, Teresa Valenzuela General Manager

2/10 (非常に不満)

Frank

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Accueil désagréable Chambre vétuste et non rénovée Fenêtre non isolée du bruit Je déconseille fortement
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Frank, Thank you for taking the time to share your concern with us. We appreciate the review and regret not meeting your expectations with the condition of your stay. Please accept our apologies for the inconvenience caused by the disturbances you experienced. Your feedback about your arrival experience is noted and will help us improve our service for future guests. We hope you will choose us again, as we welcome the opportunity to regain your trust.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

HC、WALDORF

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s fine for a one night layover stay. Staff is very accommodating. It was clean.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear HC, Thank you for staying with us and for the excellent review. We enjoyed having you as our Hilton Garden Inn Queens/JFK Airport guest. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 (普通)

Annette

良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
The bathroom sink wouldn't drain. The TV needed access through my phone. It's much easier to just turn on the TV and have it work after a long tiring flight instead of having to do all sorts of tech tricks just to watch TV. The place was under construction and felt cheap and dirty.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Annette, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Best Regards, Teresa Valenzuela General Manager

6/10 (普通)

Lien

Shuttle is infrequent and often late especially on the pick up side.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Lien, Thank you for sharing your review of our hotel. We are very sorry you waited so long for our shuttle. Sometimes, traffic or weather issues compromise our schedule, and we apologize for any inconvenience this caused you. We appreciate your patience. We have taken steps to ensure this does not occur again. We hope to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 (普通)

Cecile

家族旅行
気になった点 : スタッフとサービス
What I did not like was before I arrived, I called several times to inform the staff that I would arrive late and my efforts were fruitless! I did arrive late on Wednesday March 6th/24 and was told that my family of 3 adults had to sleep on 1 king bed when I reserved ,2 double beds. I was tired and disappointed. I had to request a cot. I have never had such an experience of not having my request honoured at any previous hotels. Secondly, I was told that I was eligible for the "honour" membership and would receive 500 bonus points along with 1 free night for future stay but was disconnected 3 times when attempting to enrol. My experience was disappointing!
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Cecile, Please accept our apologies for the issues with your reservation. We truly regret the inconvenience you and your family encountered. We want every guest to have a memorable stay; therefore, we regret this was not your experience. Also, we apologize for the lack of response to your phone calls while enrolling for the membership. Your satisfaction is of utmost importance to us. We hope you will return so we can provide you with the exceptional hospitality you deserve on your next visit to the area.Best Regards, Teresa Valenzuela General Manager

10/10 (非常に良い)

Tarek

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was under renovation- but room were clean and staff where professional and friendly
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Tarek, Thank you for reviewing your stay at Hilton Garden Inn Queens/JFK Airport and for the generous words about our comfortable, clean accommodation and friendly service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We look forward to welcoming you back the next time you are in the area!Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

Harikrishna、Nassau

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Harikrishna, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing all our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Kisa

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The best
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Kisa, Earning such an excellent title is a pleasure! Thank you for mentioning how much you loved your overall stay. We all at Hilton Garden Inn, Queens/JFK Airport, appreciate your generous compliments. We thoroughly enjoyed hosting your visit to New York and look forward to many more in the future.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

Moshe

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Moshe, Thank you for your excellent Hilton Garden Inn Queens/JFK Airport review! We are delighted our hotel is ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to New York.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 (非常に良い)

PETER

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Peter, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Queens/JFK Airport, and we hope to see you again soon. Best Regards,Teresa ValenzuelaGeneral Manager

8/10 (良い)

Melisia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The parking is an issue. The parking area gets full fast and you on your own to park on the street. I didn't like that at all.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Melisia, Thank you for reviewing your recent stay with us. We apologize for any frustrations you experienced due to parking issues, and we appreciate you for your patience. Please know for future visits, our front desk is always happy to assist you with matters like this. We always seek opportunities to improve our guest experience, so we are grateful for your feedback. I hope you enjoyed the trip to New York. It would be a pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 (普通)

Lauren

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Lauren, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience that exceeds our guests' expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

4/10 (不満)

Aman

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Parking is first come first served. Never heard this at any hotels in north america. Room had leaking water on floor, they changed the room but got smaller double beds for thw price of queen beds. Good luck with parking on the road, its a mess.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Aman, Thank you for reviewing your recent experience at our hotel. We apologize for the parking and water leaking issue in the room and assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Best Regards,Teresa ValenzuelaGeneral Manager