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GEM Hotel - Chelsea

2.5 star property
Travelers find the perfect balance of excitement and downtime in this vibrant Midtown neighborhood, where city energy meets comfortable retreat

Choose dates to view prices

The GEM Hotel - Chelsea, in Manhattan's core, offers a genuine urban sanctuary. Energize at the gym, take kids to the playground, enjoy the restaurant, and connect with in-room WiFi. The multilingual staff consistently earns praise for their helpful assistance.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 99 per pet, per stay

Service animals are welcome, and are exempt from fees

Up to 25 lbs per pet

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

1 child, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 99 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Frequently asked questions

Is GEM Hotel - Chelsea pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 25 lbs per pet. There's a fee of USD 99 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at GEM Hotel - Chelsea?

Check-in start time: 3:00 PM; Check-in end time: 10:00 AM. Late check-in is available during limited hours.

Where is GEM Hotel - Chelsea located?

Located in Manhattan, this hotel is within a 10-minute walk of Chelsea Hotel, Madison Square Garden, and The High Line Park. 5th Avenue and New York University are also within 1 mi (2 km). 23 St. Station (8th Av.) is only a 2-minute walk and 23 St. Station (7th Av.) is 4 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.6

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 281 out of 1000 reviews
Rating 8 - Good. 456 out of 1000 reviews
Rating 6 - Okay. 175 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

Reviews

Verified

2/10 Terrible

Diamond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I got to the hotel on time for check in it was being renovated over so I didn’t get to go in this hotel so basically I completely got my money taken from you guys.
Stayed 1 night in Feb 2021
Verified

2/10 Terrible

Shak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is not even active

Do not book
Stayed 1 night in Feb 2021
Verified

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idk about this place

I couldn’t get in touch with the hotel because the number was not working. So I ended up not trusting the fact that they were even open
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very personable, friendly, and helpful, they really made the stay wonderful. Rooms were small, but clean and perfect for a stay in the city. We would stay there again.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The location of the Gem is great. The Forager store/restaurant right next door is handy although expensive. The room I had was clean and very small. I love the openable windows so I could get some fresh air. There was construction and noise and the roof was closed at the time of my visit and I was unaware prior to my arrival of these conditions.
Stayed 5 nights in Mar 2020
Verified

10/10 Excellent

Traveler

Liked: Staff & service, amenities, property conditions & facilities
Good Chelsea location, cozy room, clean, great service.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Visitor

Liked: Staff & service
It is a very functional hotel and well situated. The rooms are tight for space and corridors very dark but it is clean and the shower is excellent. Staff are friendly and helpful.
Stayed 5 nights in Mar 2020
Verified

8/10 Good

TM

Liked: Cleanliness, staff & service
During my visit the roof top area was closed, and they had recently stopped providing free breakfast. We stayed Friday & Saturday night. Saturday morning is trash day on the block and it is a very loud process. The location is great, with easy access to PATH train and subway, but the "special view" just means more noise and less sleep
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, would come again

Comfortable bed and room overall. Great helpful staff. Wonderful location, felt safe. Quiet at night for great sleep.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service
Decent no frills hotel in excellent location. Stayed in room 218 - close to a busy junction so you can feel & hear NYC life right out the window which was fine for me as I am use to city noise but not a room for light sleepers. Room for a single person is absolutely fine and well laid out. Liked the decor. Not sure about the bathroom door not be able to close basically if your sharing you will see the person you're with on the toilet and in 218 you defo had to close the curtains or the whole of 8 ave can see you! Had a few issues with the heating it was a cold February weekend and the room was freezing the first night. Realised that you control the heating yourself but found the system a bit complicated. Room ended up being either cold or super hot. Great location near subway for airport and can walked to west and greenwich village for nightlife and touristy midtown is easy jump on the subway. Much prefer it to the Times sq hotel options. Lots of restaurants, diners nearby and some good brunch places. Excellent choice for the LGBT traveller with a wide & good choice of gay nightlife nearby, Christopher St an easy 10 min walk and easy to get to hells kitchen as well. Walked around at 2am and felt perfectly safe Could see the empire state building from my window
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The front desk person Riley was amazing...warm and welcoming and helpful. Comfy bed but very small room. Will go for bigger one next time.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
It was okay, but a little small and cold. Great location and price though.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
My only comment would be the size of the rooms..ours was very small. Nice bathroom
Stayed 4 nights in Feb 2020
Verified

6/10 Okay

Rachel

Liked: Staff & service

Good for a short stay

Very friendly and helpful front desk staff. The room itself was small and a bit dusty/outdated. For one night, it was fine, but I wouldn't be comfortable for more than 1 or 2 nights because of how cramped. I appreciated the hand sanitizer along with the other amenities in the room. Excellent location.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small; but the service, location and location are great.
Stayed 4 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

False advertising disappointment

Booked this for my wife's birthday. We specifically chose it for the rooftop terrace prominently advertised. When we arrived it was explained to us that it was not constructed yet. During and after our stay, I noticed that they were still advertising it. I reached out to the hotel and they never responded. Disappointing. Good neighborhood though.
Stayed 3 nights in Sep 2019
Verified

6/10 Okay

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my window was enclosed, interior, due to the building design, which was ok, not great, but not a big deal, maybe quieter than a street-facing window.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is attractive. The room is clean and modern.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness

Fantastiskt läge, har sett bättre dagar.

Man får det man betalar för, läget gör att det är väldigt värt.Små rum, icke genomtänkta badrum.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location & service

Size of room we got on the small side; could be an issue if you are travelling with big suitcases. We weren't. Very helpful staff Location is perfect, easy access with Metro from JFK and next to meatpacking district and chelsea
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

MrCarlin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean accommodations. Everything is steps away; subway, food, drug stores. Great city views or quiet hidden rooms, choose what’s best. Complimentary continental breakfast that’s simple and thoughtful. Get your carbs for free ! ... Riley @ the front desk was spectacular !!! Thank you Riley ! Room was just right for a NYC rendezvous with all the amenities of a major chain, without the hassle. I highly recommend.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Room

Room was small but clean. Great location! Several of the staff members were exceptionally friendly.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, although a little small but that is expected in NY. Bathroom was outstanding with a modern design. Staff was extremely friendly and efficient.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does what it says on the tin. Centrally located in Chelsea. Small clean room, a tad dated perhaps. Simple continental breakfast. Great price for its location and helpful staff.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness
Good location for what I needed. lovely staff nice service
Stayed 2 nights in Jan 2020