Find hotels near New York Equestrian Center, West Hempstead from ￥15,574

"Room was clean, front desk staff was very friendly and helpful! "

"Ordered a room with a hot tub that didn't work and never got fixed. Manager said he would get it fixed or change our room - never happened. The hot water dribbled out of the faucet, while the 2 sinks and the shower worked fine. Door had gaps (up to 1/2") around it. Both televisions had to be fixed to play. The thermostat on the heater did not shut it off. The floor transition strip to the hot tub area was a trip hazard, and they had to replace the hair dryer. On the 3rd day of our 4 night stay, the assistant manager (Suki?) agreed to refund me the difference between a regular room and our room. He gave me a form that shows a refund for the difference - $164.42. Imagine my anger when I saw my credit charges, and they took it off, AND put it back on my bill - charging me the full amout that I had booked. I left early on the 26th, and no one was at the front desk to give me a final receipt. I'm a retired Quality Manager as well as having been a Secret Shopper and have dealt with customer satisfaction all my life. I have to say the manager has a very poor attirude towards customers and it showed in his interactions with customers as well as his facial expressions and body language. Most of the staff acted similarly. I have to admit that the man who checked us in, and the assistant manager were very congenial. I lived in the area 1/2 of my life and passed this hotel many times over the years. My assessment then as it is now - It's a place I wouldn't want to stay at."

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"Convenient, clean and easy."

"Fresh bagels; nice place."

"Beautiful apartment! "

"Neecy served with the right amount of attentiveness. The home was very clean and welcoming. Very well decorated so much so that my neice used it as a photoshoot for my birthday pictures. The neighborhood was safe and the perfect location. This now my NY home...lol."

"This place is really clean. Highly recommend to stay!!!"

"Hello travelers seeking a home away from home…this is the place!The home felt inviting, peaceful, cozy, and comfortable the day we got there till the day we left. Plenty of space for our 13 and 16 year old to relax and play while us adults relaxed in the living room. The place was very clean, plenty of towels, full kitchen, heating system… just everything you need for your stay. Great location! My parents were a quick 10 minute drive from here. The LIRR is just a five minute walk if you want to escape to the big city. The main market in this neighborhood is also a quick drive to get to.It’s was a great experience and the host was exceptionally friendly, helpful and responsive. We look forward to staying here again when the weather gets warmer. Spring? Summer?Best,Jose"