ノイスのバケーション レンタル・民泊

"I would like to formally raise a complaint regarding my recent stay at your hotel. When I arrived to check in on March 13, I was informed by the reception staff that there were no key cards available to access the rooms. As a result, I was forced to wait for approximately one hour at the reception before I could complete the check-in process. Considering it was already very late at night, this situation was extremely inconvenient and frustrating. At that time, I asked whether I could cancel the reservation due to the issue. However, I was told that cancellation was not possible because I had already completed the online check-in. What disappointed me even more was the explanation I received from the staff member, who stated that the situation was “not my responsibility.” From a customer perspective, I believe such a comment does not appropriately reflect the level of service or reputation a hotel should maintain. Furthermore, I was informed that the matter would be handed over to the staff during check-out and that a discount would be considered as compensation. However, when I checked out, there was no handover or record of the issue. The staff appeared to be completely unaware of the situation until I explained it again. Only after I raised the complaint was I offered a 15% discount, which was presented in a very casual manner. Overall, this experience was extremely disappointing and far below the level of service I would normally expect from a hotel."

"good"

"9時前後に到着し、荷物だけ預かっていただこうかとカウンターへ伺うと空いている部屋があるとのことでとても早いチェックインができました。14時間のフライトで疲れていたので大変助かりました。 さすがヒルトンホテルです。"

"客室がきれいだった"

"エアコンの効きがわるかった。"

"レセプションの対応は遅い時間までとても親切。室内に一部清掃不足な箇所があったのが気になったが、全体的には満足。"