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"Excellent food, customer service, and overall experience."

"We like the hotel a lot , appreciate for the food, environment , and the hot spring , strongly suggest to stay in this hotel "

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"The stay was peaceful and the staff are very kind to us. We had half-board and food was also very good. "

"女将さん、従業員の方々、皆さん丁寧で気持ち良かったです。夕食の飲み放題は、いろいろ地元のお酒やワインも選べて、また利用したいと思います。"

"Great breakfast - good location - excellent price"

"Was a nice hotel to stay at really enjoyed the view and hospitality of staff "

"Nice place and good pricing "

"Spotless rooms, absolutely amazing staff"

"若いスタッフの対応とても感じがよくサービスも良かったです。部屋は古いタイプですが、とてもよくメンテナンスされていて気持ちよく宿泊できました。"

"Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room."