スイート ベッド (複数台) オーシャンビュー | テラス / パティオ

サン アンド サンド リゾートの口コミ

3 out of 5
サン アンド サンド リゾート
2701 S Ocean Blvd, Myrtle Beach, SC

口コミ

6.6
評価 10 - 395 件の口コミ中 121 件が非常に良い" "
評価 8 - 395 件の口コミ中 79 件が良い" "
評価 6 - 395 件の口コミ中 51 件が普通" "
評価 4 - 395 件の口コミ中 52 件が不満" "
評価 2 - 395 件の口コミ中 92 件が非常に不満" "

6.4/10

清潔度

6.0/10

設備とサービス

5.8/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

2/10 (非常に不満)

Maureen

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Maureen,We apologize if your experience did not meet expectations. Please reach out to us directly so we can address any concerns you may have.

10/10 (非常に良い)

Edgar

2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Rebecca Ann

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Do. not. Stay. Here. No water in outdoor pool. No food service on site.
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Rebecca Ann,We're sorry to hear about the issues you encountered during your stay. We appreciate your feedback and will address these concerns with the relevant teams to ensure a better experience for future guests.

10/10 (非常に良い)

Ariel

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had a few things that were broken in our room once we checked in in but they came and fixed it overall GOOD SERVICE!
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Ariel,Thank you for sharing your feedback with us. We are glad to hear that our team was able to address and resolve the issues promptly during your stay. We appreciate your kind words about the service provided. If you have any further concerns, feel free to reach out to our management for further assistance.

10/10 (非常に良い)

Nisha

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Nisha,We are delighted to hear that you had a wonderful experience at our hotel! Please feel free to reach out to us directly with any further comments or suggestions. We hope to welcome you back soon for another fantastic stay!

4/10 (不満)

Jarrett

気になった点 : 施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Jarrett, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.

4/10 (不満)

Herchs

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
My first room smelled like smoke and did not match my booking. The second room had roaches. The pools didn't work, neither did the bat or cafe. Only the arcade which was useless to us. Then to top it off house keeping knocked on our door one hour earlier than checkout asking us to leave. All of this was reported and I was refunded. I normally have a decent to good experience here but this stay was horrible.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Herchs,We apologize for the inconveniences you faced during your recent stay. Your feedback is valuable in helping us enhance our services, and we have taken note of your concerns to address them accordingly. If you wish to discuss your experience further, please contact our management team directly. We appreciate your continued patronage and hope to have the opportunity to welcome you back for a better experience in the future.

4/10 (不満)

Kimberly

カップルで旅行
I was upset about the fact neither pools were open and that there was a roach in the bathroom and when we were about to leave my friend had a bed buf on them and there was stains on the sheets and hair.
2024 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Kimberly, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 (非常に不満)

stephany

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello stephany, We're sorry to hear you didn't have the experience you expected. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.

10/10 (非常に良い)

Pamela

良かった点 : 清潔度
Booked at this hotel primarily for my grands to enjoy an indoor pool. Indoor pool was not available. Arcade room didn't have working coin exchange machine. My grands had ver little entertainment on sight because the weather was somewhat bad
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Pamela,We regret to hear about your experience with the indoor pool and arcade room. We recommend contacting our management team directly to address any further concerns or feedback you may have regarding your stay.

2/10 (非常に不満)

Kenya

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Receptionists are unprofessional and rude, manager completely ignores guest needs. Unapologetic behavior. Only Housekeeping manager did a great job with the problem with our room. Besides that, is a waste of money. Never again.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Kenya, We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team directly to address your concerns in more detail. Thank you for recognizing our Housekeeping manager's efforts, and we hope to have the opportunity to welcome you back in the future.

8/10 (良い)

Negalgne

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was good
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Negalgne,We appreciate your positive feedback and are pleased to hear that you had a good experience at our hotel. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable stay.

2/10 (非常に不満)

Lynette

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
All of the amenities were closed construction was going on mold and mildew ceiling fans broke seats broke nasty
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Hello Lynette, We regret to hear about your experience. Your feedback is essential in our continuous efforts to improve. We recommend reaching out to our management team directly to address your concerns in more detail. Thank you for sharing your thoughts with us.

10/10 (非常に良い)

Brandon

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Brandon,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

4/10 (不満)

Amorie

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Amorie, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback so we can address any concerns you may have.

4/10 (不満)

Silvia

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel pool was under construction and the indoor pool that was supposed to be heated was empty and later on when they fill it up was so cold, room wasn't clean ,air/heater was filthy and terrace door didn't lock,otherwise staff was nice and helpful in everything else.
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Hello Silvia, We appreciate your feedback on both the positive and challenging aspects of your stay. Our team will look into the areas that did not meet your expectations to address them accordingly. We're glad our staff could still make your visit enjoyable, and we hope to welcome you back for an improved experience in the future.

8/10 (良い)

Nikolas

良かった点 : 清潔度
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Nikolas, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 (非常に不満)

Gladys

気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Gladys, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had.

8/10 (良い)

Tonya

家族旅行
It had a lot of amenities great for families
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Tonya,We are pleased to hear that you enjoyed the amenities at our hotel, especially those designed for families. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. If you have any other comments or suggestions, please feel free to share them with us.

10/10 (非常に良い)

Michael

2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Michael,We are delighted to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another exceptional experience.

6/10 (普通)

debra

気になった点 : 設備とサービス、施設のコンディションと設備
No heated pool. Heater in room didn’t work. Old workout equipment. So many things wrong first time and last one here!
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello debra,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with the team for review. Should you have any further concerns, please reach out to our management for further assistance.

10/10 (非常に良い)

LaCrystal

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello LaCrystal,We appreciate your feedback and are delighted to hear you had a pleasant experience with us. If you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 (普通)

Hilda

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Overall room was clean for the most part but basically all the amenities where under construction or not working elevators are very weird also you can hit the but to go down and end up going up and down a few times before actually going all the way down also when I called after reservations to inquire about extra packages they offer never received a call or email back or to me informed that a fraternity was hosting an event there and it was not peaceful at all having college kids yelling off there balconies setting off illegal fireworks scaring us half to death in our sleeps had I been informed I might have chosen a different hotel because overall I was not happy for how much I spent to basically not be able to do anything or even sleep peacefully
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Hilda, I'm sorry to hear about your experience with the amenities and elevator. We strive to provide a peaceful environment for all our guests, and I apologize for any disturbance caused by the event. Your feedback is valuable, and we will address these issues internally for future improvements. Thank you for sharing your concerns with us.

8/10 (良い)

Daniel

2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Daniel, We're delighted you chose our hotel for your stay! Should you have any feedback to share, please reach out so we can address any concerns you may have.

4/10 (不満)

Ricardo

気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Ricardo,We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your input and would appreciate the opportunity to address them accordingly.

10/10 (非常に良い)

Jeanne

家族旅行
良かった点 : 清潔度
I liked it there. Price was good. Parking was good. Right next to beach. I wish they had a Continental breakfast or at least coffee (vs the room coffee). The woman who checked me in was great. Do not know her name though.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Jeanne,We are delighted to hear you enjoyed your stay, found our prices and parking satisfactory, and appreciated our beachfront location. Your kind words about our staff are appreciated. We appreciate your feedback regarding breakfast options and coffee, which we will share with our team for consideration. Thank you for taking the time to share your experience with us.

10/10 (非常に良い)

Antonio

良かった点 : 設備とサービス
Even though it was a mix-up the problem was fixed emediutly my stay was excellent
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Hello Antonio,We appreciate you sharing your experience with us. It's great to hear that the issue was promptly resolved, and we are pleased that you enjoyed your overall stay. Should you have any future concerns, feel free to reach out to our management team for further assistance.

10/10 (非常に良い)

krenda

良かった点 : 清潔度、施設のコンディションと設備
We liked the property and the staff was helpful. Did not like the smell of others smoking in their rooms!
2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello krenda,We are glad to hear you enjoyed your stay and found our staff helpful. We apologize for any inconvenience caused by the smell of smoke, as we strive to provide a comfortable environment for all our guests. Your feedback will be shared with our team for further review and improvement.

4/10 (不満)

Chris

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pool was closed which was the main reason we chose the property. We purchased ocean front and was given a side room instead with a limited view of the hotel next door. No dining onsite as was listed. Outside was a construction site that had been postponed by the city for whatever reason. No outdoor pool to be seen. I’m not sure what cleaner they use but it wreaked of carcass. Our room smelled so bad. I wanted so bad to demand a refund but we had to have somewhere to stay for my daughters cheer comp. I will say, the employees were very nice at least. Good luck.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello Chris, We appreciate your feedback and are sorry to hear about your disappointment with the pool closure and room view. Our website does specify the dining options, and we regret any confusion. We apologize for any inconvenience regarding the construction nearby. Rest assured, we'll address the cleanliness concerns with our team. It's great to hear you found our employees friendly. We hope your daughter's cheer competition went well.

2/10 (非常に不満)

claraines

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I was having alot of problems with my room The tv and phone and ect. They need to do better the hotel smell also
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello claraines,We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address concerns and provide feedback. Our team strives to ensure all aspects of our guests' experience meet expectations.

6/10 (普通)

Heaven

カップルで旅行
気になった点 : 設備とサービス
Room 320 had a couple spots were the paint was chipping the closet was dirty, and the shower wouldn’t stay closed. I paid for a kitchen with an oven in my room and got a room with just a fridge and a microwave.
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Hello Heaven, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team to address these concerns. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team.

8/10 (良い)

Tracy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The view was the best
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Tracy,We are pleased to hear that you enjoyed the view during your stay. Our team values guest feedback and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us!

10/10 (非常に良い)

Divonti

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The lady from Jersey, Black Hair, Black Nails.. spoke with so much certainty that it was comforting and welcoming. Most definitely will book with her again!! Thanks Jersey.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Hello Divonti,We are thrilled to hear that our team member provided you with such a positive and welcoming experience. We look forward to welcoming you back for another enjoyable stay. If you need any assistance with future bookings, please feel free to reach out to us.

6/10 (普通)

Brenda

小さなお子様連れの家族旅行
I will return
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Hello Brenda, We appreciate your feedback and hope to exceed your expectations on your next visit. Thank you for choosing our hotel for your stay.

10/10 (非常に良い)

Carol

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff are very friendly. There is construction going on which restricts usage of some areas.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Carol,We appreciate your feedback on our friendly staff. Our team is dedicated to ensuring a positive guest experience. We recommend contacting our management to address any concerns regarding the ongoing construction.

8/10 (良い)

Sheila

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff very nice!
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Sheila,We are grateful to hear that you found our staff to be very nice during your stay. Our team takes pride in providing excellent service to all our guests. If you have any further feedback or need assistance in the future, please do not hesitate to contact us directly.

10/10 (非常に良い)

Steven

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Steven,We appreciate you taking the time to share your experience with us. Please don't hesitate to contact us directly with any further feedback so we can continue to improve our services.

8/10 (良い)

Barry

グループ旅行
良かった点 : 清潔度、設備とサービス
The property is older but completely refurbished in a modest way, clean, every thing works, nice shower, great value.
2024 年 2 月に 6 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello Barry,We're glad to hear you enjoyed our recently refurbished rooms and found them to be clean and well-maintained. It's fantastic that you appreciated our amenities and had a great value stay with us. Your positive feedback motivates us to maintain our standards. Thank you for sharing your experience with us.

8/10 (良い)

Robert

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Paid a fee of $135 for resort Got nothing for it A total rip off
2024 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello Robert, We appreciate your feedback and regret to hear that you feel your stay did not meet expectations. Should you wish to discuss your experience further, please reach out to our management team directly. Your insights are valuable for our ongoing improvements.

8/10 (良い)

Donald B、Columbia

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good value for ocean front room.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Donald B,We're pleased to hear you found the oceanfront room to be of good value during your stay. Your feedback is valuable to us for future improvements. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

10/10 (非常に良い)

Tammy

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a great all around experience
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Tammy,We are pleased to hear that you enjoyed your stay with us. Guest satisfaction is our top priority. We appreciate your positive feedback and hope to welcome you back in the future for another great experience.

8/10 (良い)

Terry

良かった点 : 清潔度、施設のコンディションと設備
Staff was very friendly and helpful
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Terry,We are pleased to hear that our staff left a positive impression on your stay. Thank you for sharing your feedback with us.

10/10 (非常に良い)

Terry

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
No complaints. It is off season so many amenities are closed … but that is pretty much every where. The staff here is wonderful.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Terry,We're pleased to hear you enjoyed your stay with us! Our team works hard to provide exceptional service throughout the year. If you have any feedback on how we can further enhance your experience, feel free to contact management. We hope to welcome you back soon.

8/10 (良い)

Marvin

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good place to visit and enjoy
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Marvin,We are thrilled to hear that you found our hotel to be a good place to visit and enjoy. Our team strives to create a memorable experience for all our guests. Should you have any feedback or suggestions, feel free to contact us. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 (非常に良い)

Taylor

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Hello Taylor,We're delighted to hear you had an excellent stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 (非常に良い)

Harvey

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Harvey,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. If there is anything else we can do for you, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Shelby Dean

グループ旅行
良かった点 : 清潔度、客室の快適度
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Shelby Dean,We are thrilled to hear that you had a fantastic stay with us! We strive to provide the best possible experience for our guests and it's wonderful to know that we met your expectations. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another exceptional stay!

2/10 (非常に不満)

Kristopher

2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Kristopher, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value all feedback from our guests to continually improve our services.

6/10 (普通)

monzell、Union

カップルで旅行
気になった点 : 設備とサービス
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Hello monzell, We appreciate you taking the time to rate your recent stay at our hotel. We value all feedback and would love to hear more about your experience. Please reach out to us directly so we can address any issues you may have encountered. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Genaro

2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Hello Genaro,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!