Mt. Pinatubo

Good breakfast excellent staff.

I honestly can’t say enough good things about the team at Midori! I didn't catch everyone’s names, but a huge thank you to everyone—from the reception desk and the guards to the guys who helped with our bags, the restaurant crew, and even our airport transfer driver. ( airport service at 515 am ) The biggest shoutout goes to the front desk staff during our check-in. I was low-key stressed about traveling with my mom’s insulin, but they totally took care of us. Since our room didn't have a freezer, they let us use a cooler with ice and even stored her travel gel packs in their main freezer so they’d be ready for our flight. It was such a relief. If you’re traveling with seniors, Midori really goes above and beyond. Kudos to the whole team! If you want a quiet zone- just choose the room away from the bar as it is loud and it can be heard in the room. Also the hotel claims to be luxury, I think they need to upgrade their rooms to meet the standard of a luxury hotel. Otherwise, the service was superb👍👍👍

Booking online didn’t clearly mention that the hotel has two buildings (new and old). I assumed it was only one building, so when we checked in, we were surprised to learn our room was in the older building. I think this should be explained better during the booking process to avoid confusion. It would also be helpful if the hotel provided power converters/adapters for guests who may need them. The free buffet breakfast had plenty of food options, which was great. However, most of the food was only warm instead of hot. They should monitor and maintain proper food temperatures for safety and better quality. On the positive side, the staff were wonderful, friendly, and very helpful. Overall, we appreciated their service.