Search Chalets in Mount Holly

"The room was clean and the staff was very helpful and friendly."

"I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund."

"Clean room and pet friendly"

"The hotel is under renovations and it was not mentioned. The lock on our door broke and we were locked in. They sent two workers thru a window to get us out. Then when we took a shower there was no hot water. I would like a refund this was not acceptable ever."

"Great staff and customer service. Welcoming "

"I have stayed here before but this time we got upgraded due to the lift being out of order and my hubby is disabled so we got a suite on floor 3 the entrance floor. It was stunning either way a massive jacuzzi bath in the bedroom and a great sized bathroom with large shower. Also had a kitchen and living room with views over Killington. Lovely hotel would recommend."

"I booked a last minute reservation and was very pleasantly surprised. The hotel is beautiful! My room was large and I had a porch that looked out into a small pond and a park that had picnic tables. There were many areas throughout the hotel to socialize, including an outdoor area with a fire pit. Large game room in the second floor. Indoor pool on the ground level. Staff were friendly and professional. Highly recommend!"

"Everything was excellent"

"Quick check in clean room good for a one night need easy breakfast options . Ice machine did not work. "