2/10 (非常に不満)
John、Seattle WA
小さなお子様連れの家族旅行, グループ旅行
2019 年 12 月 20 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a problem locating the place, there is no sign. When I finally found the apartments, I tried to contact the manager but he didn't pick up the phone,there is no front desk.
A lady who works there assisted me, she informed me that the apartment was already booked by someone else, I realized my room had been double booked.
She contacted the manager and he said he'll get me another room,an hour and a half had already passed and we were still waiting there,my wife two kids and a friend.
We were taken to an apartment that had no air conditioning,it was over 90 degrees in mombasa . The apartment was dirty , cockroaches everywhere,the kitchen was dirty,we spent the night sitting on the couch.
In the morning, were kicked out by the apartment owner,the apartments are owned by different people. I had booked for three days, I'm still waiting for a refund.
John
2019 年 12 月に 3 泊滞在