4/10 (不満)
Lisbet
家族旅行
2024 年 1 月 2 日
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Sick most of the week - will not be back
On the first day we loved everything about the hotel - the rooms, the pool area and the food.
But then one of us got sick with stomack virus (noro) and then one after one we got sick until all five of us were down, some even with fever. So our very expensive all inclusive week (+7000€) turned out to be a big disappointment as all of us had trouble with our stomachs even after getting up again, and none of us really felt like eating from the buffet - we only had a little plain bread, fruit, pasta and so for the rest of the week. Also, the hotel didn’t seem to care about the situation even though we were obviously not the only sick guests (there was vomit in the corridots and they told us we were not). By the end of the week they put disinfectant forward in the restaurant but that was a very slow reaction - and also they could have made guests more aware of the importance of using it, e.g. on info screens.
Thumbs up, however, to the cleaning staff who were the only ones who seemed to care. They did a great job.
We will not come back.
Luckily we had another week in a self-catered apartment after our week at Bull Dorado - it cost way under half of this week (food included) and was so much better in all terms. Of course the hotel cannot avoid that people get sick but at least they could have an attitude of regret and try to take precautions.
Lisbet
2023 年 12 月に 7 泊滞在