4/10 (不満)
Brittnye L.
2025 年 10 月 25 日
良かった点 : 清潔度
A very disappointing stay due to the rental company, My Vacation Haven. This property is well stocked with comfortable furniture but that’s where the positive ends. The grill and golf cart were not as pictured. Grill was filthy on arrival and we had to burn off left over fat/grease for 45 mins before we were willing to cook food on it. The sticker for the golf cart gate into Grand Blvd does not work to let you back onto Sandestin property. We attempted to rectify this with MVH and SOA. The sticker on the cart was changed and we were told by a MVH employee that the windshield was recently changed on the cart for 1200 and the gate sticker was switched out. The new sticker never worked and I was told to just continue investigating the issue with SOA myself. I didn’t waste vacation time doing that. The living room TV was stuck on Fox News. When I called I was told there was a cable outage in the area. Customer service for MVH never called again to follow up on the issue. We found several days later that the cable receiver for the living room TV was stuck behind furniture. Imagine our surprise when we got home and were charged 65 for a new windshield wiper on the golf cart. It was never damaged and we left it as we found it. Sounds like MVH recouping 1200 lost prior to our visit. We will not rent a MVH property again. Twice I have rented from this company and both properties were for sale during that time. Both properties seemed forgotten due to being sold.
Brittnye L.
2025 年 10 月に 7 泊滞在