2/10 (非常に不満)
Mary
家族旅行
2024 年 5 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incorrect and inadequate information upon checking in. Room decor extremely old and had not been renovated in what looked like about 10 years
Shower did not work, but that did not occur until a day into our stay my husband killed three spiders in our room over the course of our two day stay for our daughter’s college graduation. The rate posted on Expedia was much higher two months ago when I booked the room that it was one day before our stay now Expedia does not want to honor my price request match as they told me this morning what I sent was an adequate I spent two hours on chat conversations with Expedia reps the day before we departed trying to resolve this issue and no one told me that then The hotel room was also the most expensive we have booked in Milwaukee. Very disappointed with both Hilton accommodation and Expedia customer service.
Mary
2024 年 5 月に 2 泊滞在