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"Spacious and clean room with a very comfortable bed. The outlook across the lake was very pretty and parking was easy. The bar/restaurant was tastefully decorated and was a pleasant spot for a drink and dinner. Breakfast was 'made to order' and quite ok. The out of town location made this a very restful spot."

"Extremely good experience at Horwood House. Everything from the greeting at reception to housekeeping was faultless. Stayed in a deluxe king room which was as expected but above all, very clean and well maintained. Would stay again if in the area. They had the most attentive and polite staff I've ever encountered in a hotel. "

"We had a lovely stay. The room and bedding’s were clean. Staff was helpful. The breakfast was delicious but the same menu everyday which did get tiring after a while. Only issue was the sound from the Aircon which kept going off and on through the night. Other than that we’ll definitely be coming back when we’re in the area"

"Friendly helpful staff, good location"

"Lovely hotel and great views and breakfast from fourteen. Fourteen service was very slow and music loud. "

"Incredible price per night £22. But only one shower towel for 2 guests and shower stacked at 38 degrees - boiling hot, unusable. No rubbish bin in the room, only one bathroom bin. "

"Comfortable beds the staff was super friendly and helpful good value for money. Not far away from the theatre to watch a show and bars and restaurants."

"I had to leave before breakfast "

"Positives: Lovely staff at reception, clean room, comfortable beds. Fairly quiet but we were at the end of the hall. Negatives: Our room was too hot, even though it was quite cool outside. There was an A/C unit, but it was quite loud so we eventually turned it off. The lock on the bathroom door was presumably faulty and had been removed. Cheap toilet paper you would not expect at a 4* hotel. We paid half board but the restaurant staff had not been made aware of this and it was very unclear what was included. We booked as an adult and child and Hotels.com did not make clear on booking that the half board price was for one adult and 0 children. This should be made clear when presenting the available options as it seemed value for money but was not. We ended up sharing a two-course evening meal (which was very nice) and in the morning had a quick breakfast of awful coffee (this really needs to be improved) and a lovely croissant, as most of the other buffet food looked past its best."