We had cockroaches in our bathroom during 2 nights. When we told the staff they reacted inappropriately: didn’t look at us, didn’t apologize and didn’t offer a solution. They simply didn’t handle the situation professionally and not what you expect in a 5 star hotel. There were two deserts on our table when we came back in the evening which was too late to eat anyway. That was all… In general staff in the hotel doesn’t smile at all which creates a very serious and uncomfortable atmosphere. Overall, a disappointing experience.
Bel
10/10 (非常に良い)
marcello
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tutto perfetto
marcello
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
James
カップルで旅行
2024 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Well staffed and polite. The breakfast was amazing. The only criticism is the AC not being very powerful.