Maturana Vacations from ￥196,380

Wish it had better area for smokers. Not convenient to be standing in front of hotel while smoking. Not pleasant. A smoking area would have been nice with some benches or something. Bar food needs work. More options for bar snacks. Same every day. Staff was great!!!

The hotel staff were amazing ! They were so helpful with any questions or how to get anywhere. The room was clean and new feeling. Highly recommend this hotel!

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.

The hotel is very close to most things in Bilbao. Next door to the bus terminal, lots of restaurants near by and the hotel is less than 3 mins walk to San Mames Stadium. The room is clean with basic necessities but there was no complimentary bottles of water which was disappointing. The TV channels on offer were moderate. Housekeeping people were fantastic.

Clean room. Walking distance to museums / stadiums. Restaurant / bar service could be improved with extra staff, one sever for both is not sufficient.