4/10 (不満)
David
2023 年 5 月 27 日
気になった点 : 施設のコンディションと設備
Room was suppose to have mini fridge, and microwave. It didn't have mini fridge like it stated. Bedspread was stained. We ask for a new Bedspread and about a mini fridge. They never got back to us and our food went bad. The air didn't work very well and we were hot all night
Then we got woke up at 7.30 from a smoke alarm going off. I called and ask what was going on and was told they had a mishap with the smoke alarm. Our complaints, we feel are validated. What makes it okay with anyone to pay the charged amount to walk in to a 19in. Tv, the soap dish, and couple other things that fell or was removed from ahower, no shampoo, conditioner, a tiny bar of hand soap to ahower with, no coffee pot, no plastic cups, ....Nothing!! The description of rooms should not be falsified, i suggest taking it down or state the truth. We will not go back here ever again and think we should be given atleast a partial refund. Very disappointing in this booking. I pray that things get better for the owners, but 2 employees in housekeeping, total for that entire hotel is not going to fix anything and if the proper items can not be provided, then maybe it opened too soon. Hope all improves as we wouldnt want others to have this experience.