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"We spent almost a week at Bay Gardens Beach Resort with our two kids (5 and 7) and had a really enjoyable stay. The pool was the highlight for our family. The different depths made it safe and fun for both children — our youngest gained confidence in the water, and our oldest improved a lot. Having the restaurant and bar right between the pool and the beach was also very convenient. The food and cocktails were good, and there was live music or entertainment on many evenings, which created a nice atmosphere without feeling overwhelming. Our room was spacious, bright, and clean, with two large beds that worked perfectly for the four of us. The staff were consistently kind and attentive. We arrived on my wife’s birthday, and the reception team surprised her by singing to her — a small but thoughtful gesture we truly appreciated. The location is great if you plan to stay around Rodney Bay, but keep in mind that exploring other parts of the island takes some time. Overall, we’re very grateful to the team for making our family holiday so pleasant."

"I am allergic to cats and they were everywhere including the restaurant and the pool chairs"

"Good stuff first. Grounds, housekeeping, and most of staff was great especially Wendy at Chill pool bartender and Leaverne in weddings, Alison in housekeeping. Horrible part: We had a reservation for king bed unit, arrived and given a 2 bed unit for our wedding and honeymoon. Front desk did nothing to help on arrival day, went 2 times the next day to see about changing. Told that king beds were only for in house guests not Expedia. WHY WAS EXPEDIA GIVEN THOSE TYPE TO RESERVE? Not blaming Expedia. After spending 4 days trying get a king room, they finally reluctantly moved us. Our first unit with the 2 queen beds"

"Not infant friendly — cot provided had blankets and no mattress; no changing tables for diaper changes. Staff was very friendly, polite and helpful."

"The staff were kind, the food was allright but the"

"We thoroughly enjoyed everything about our stay. The front desk, housekeeping and service staff were very friendly and helpful, which we found of all St. Lucians we met. The restaurants within the hotel provided excellent food, the Saturday barbecue was incredible."

"The ocean view standard room was quite large and had a great view. Very quiet and could hear the surf. Staff are all very friendly and helpful. The spa was tightly booked but nice treatment options every day."

"I loved the privacy amidst the lush tropical ambience and the staff were attentive. "

"I have never left a negative review before. I understand that no property is perfect, and I always try to focus on the positive. However, this experience was serious enough that I feel obligated to share it. I am giving this Royalton two stars only because the staff members were genuinely kind and welcoming. They were doing their best under what appeared to be challenging conditions. Unfortunately, the property itself was in poor condition. The building was consistently dirty throughout our stay. There was construction happening day and night, making it impossible to rest. The pool water was cold, the hot tubs were not working, and there were no towels available after 3:00 PM. Housekeeping was inconsistent and difficult to access. Most concerning, we saw cockroaches in the building and mold in the bathroom. That is not acceptable at any level, especially for a resort that promotes itself as a premium experience. Guests plan, save, and sacrifice for their vacations. Time off is precious and cannot be replaced. When guests invest their limited time off and trust a brand at this level, the experience should reflect that commitment. I trust leadership will take appropriate steps to address both the operational gaps and their impact. ( Pictures and videos are available) "