Mar y Sierra

Honest review: The Pueblo Bonita Sunset resort is a moderate 3 star resort. We stayed at the second to top level suite that was 1000+ square foot with two queens and I have to say the best thing was the room and the view. The staff was condescending and rude especially the front desk and dine in room service. Around the main pool we waited for more than 40 min to get one drink. It's not an unlucky experience we came across, it's just a large resort that deals will mass quantity which hinders with quality because they do not have the staff to facilitate the numbers. The staff is overwhelmed of that fact which hinders with quality of service. There were a few things that seemed intentional on the resorts part which we did not like at all such as extremely watered down drinks. Day after day mojito after mojito we just got juice mix. Another aspect that was disappointing is that there were not enough umbrellas at the pools to go around. I mean there were plenty but they were all stationed in the "Elite" level which you had to pay for extra even though you paid for the all inclusive. OHH ya it's a family friendly facility but kids are not allowed to the steak house and the other top two restaurants in the resort. There are hidden fees everywhere also. You have to wear a wrist band and if you lose it for what ever reason its $150.00 charge each, even with kids. All inclusive but you have to pay more for certain foods and drinks and even entry to some restaurants. All in all 3 star.

Weak drinks and a lack of activities forced us to take some excursions to have some fun. Wait staff and housekeepers were excellent but bartenders were not, even though they were getting tips! Drinks were watered down to cut costs. Food options are interesting with the ice cream shop closing daily at 5:00pm, a Starbucks shop that no one uses due to extra charges, no sandwich options past 5:00pm unless you use room service… the property is dated and showing its age. The pools were is dire need of water as the infinity pools were a foot under filled. Pool and beach chairs are limited so if you are not present before 9:00am, you won’t get a chair. The pool bar is very small and doesn’t open until 11:00am and closes by 6:00pm, so again, options are limited.

Great time excellent customer service very relaxing