Facilities of hotel and staff correspondence
投稿日 : 2017/10/10 掲載サイト : Expedia
It was different from the room at the time of reservation. Bed making in the room was not over. Check-in time is very long. Equipment is old. In exchange, it was a wonderful response from the guard man to the hotel staff. I am grateful.
2017/10/29、Renz (ホテル) より
Thank you for your constructive feedback.
We apologize if the arrival experience did not meet your expectations. Rest assured that this matter is taken seriously to improve the process and be better. The classic tower will be scheduled for refurbishment very soon to address old furnitures.