Our initial contact was very responsive to us, even though we couldn't be sure of our exact arrival time. The fellow who introduced us to the apartment didn't speak English but that didn't stop him from covering everything we needed in a quick, professional and welcoming manner. The apartment has been thoroughly renovated in a clean, modern style and it was exceedingly clean. We had everything we needed there. It is across from the big El Corte Ingles store on the north side of Plaza Sol. We were close to everything and walked nearly everywhere. There were amazing crowds on our street and in the plaza, but there were no sounds from them in the apartment. However, there was construction next door from 7am to 7pm. It was a bit annoying, but not a huge problem since we were out of the apartment most of the time and the noise wasn't terribly loud. It was actually quite exciting to see the renovations occurring everywhere in the area, including the building that we were in. We'd recommend the place and we would definitely stay there again.