2/10 (非常に不満)
Larry
グループ旅行
2025 年 9 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pictures of the room I booked were of a lovely, clean room, which I was excited to stay in for 2 days. When I arrived, however, the room was nothing even close to what was advertised. The door to the room was broken and could not be closed. I slept with the door cracked open and locked via chain bolt. The air conditioning unit was covered in dirt, rust, and grime, as was the rest of the room and all of the furnishings. There was mold and water damage on the walls, doors, and ceiling. The smoke detector had been ripped from the wall and not replaced. The toilet paper holder had also been ripped from the wall, but was left, wall plaster included, laying on top of the toilet along with a used roll of toilet paper. The shower was so covered in brown ick that I couldn’t even wash the dirt of the room off of me. I slept, fully clothed and on top of the covers, for fear of being infested with bed bugs or bacterial infection. I stayed one night because I had no choice, but I checked out the very next morning, halfway through my intended stay. The hotel denied my request for a refund for the stay and I have filed a claim with Expedia through the insurance company that covered my stay. I wish I could attach all of my photos and videos here. They would shock you. The ONLY redeeming quality was that the receptionist was kind in person. But that does not even remotely make up for the rest. Several of my friends stayed at this hotel and had nearly identical feedback.
Larry
2025 年 9 月に 2 泊滞在