Lotte Outlets Seoul Station Tours

정말 최악이었습니다. 밤 11시 이후에 도착했지만 체크인이 안 됐습니다. 확인해 보니 아주 작은 글씨로 ‘11시 이후에는 체크인이 불가’하다는 안내가 있었습니다. 전화를 했지만 다음 날에도 전화를 받지 않았습니다. 밤 11시 이후 체크인이 불가능하고 낮에도 전화를 받지 않을 거라면, 애초에 Hotels.com에 등록되어서는 안 되며 Hotels.com에서 삭제되어야 합니다. 차라리 Airbnb에 등록하는 게 맞습니다. 웹사이트에도 ‘체크인은 밤 11시까지만’이라는 정책을 극도로 작은 글씨로 표시해 두었는데, 이는 고객을 기만하고 무시하는 처사라고 느껴집니다. 결론적으로, 저는 이 곳에 예약함으로써, 당일 숙박비를 환불 받지도 못하고, 밤 늦게 새로운 호텔을 찾아서 비싼 값을 추가로 지불해야하만 했습니다. Absolutely terrible. I arrived after 11 p.m., but I couldn’t check in. When I looked into it, I found a note in very small print saying that check-in isn’t allowed after 11. I called, and even the next day they didn’t answer the phone either. If check-in isn’t possible after 11 and they’re not going to answer calls during the day, they shouldn’t be listed on Hotels.com in the first place and should be removed from Hotels.com. If anything, they should be listed on Airbnb instead. The website also mentions the “check-in only until 11 p.m.” policy in extremely small text—this feels like misleading and disrespectful treatment of customers. In conclusion, by booking this place, I not only couldn’t get a refund for that night’s stay, but I also had to find a new hotel late at night and pay an additional, higher price.

The staff were helpful and friendly, all instructions were clear, and the room was clean, cute, and comfortable. Overall, it was a minimal but efficient and well-run establishment.