The a/c broke and they didn’t offer a time frame for fixing it! One night is understandable, but more than that without any explanation or time frame is unacceptable. It was a shame as the room was very comfortable and had an amazing view. Qe had to leave after only two nights because of the situation with the broken a/c.
Giselle
2025 年 6 月に 5 泊滞在
8/10 (良い)
song
2025 年 7 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Besides sofa bad is not comfort enough others are awesome
song
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Alice、Chino
カップルで旅行
2025 年 7 月 14 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very good location, friendly staff and easy to get around
Alice
2025 年 4 月に 6 泊滞在
6/10 (普通)
Gui Miao
家族旅行
2025 年 7 月 14 日
良かった点 : 設備とサービス
It's very convenient to the underground station.
Gui Miao
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Damer
2025 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very
Damer
2025 年 6 月に 4 泊滞在
8/10 (良い)
Gian
家族旅行
2025 年 7 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice hotel. The room is a suite and very complete. They have a lot of staff and everyone is very helpful. Nice breakfast. A very good location, right next to Tower Bridge tube station. Absolutely no recognition of Expedia gold status, even when mentioned by us. Actually I feel that less and less the status is recognized. Even in VIP plus hotels.
Gian
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
ASHISH RAVINDRA KUMAR
家族旅行
2025 年 7 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property for a family visit to London ! Great location , very close to train station (which is very important) , nice & friendly staff ! Highly recommend!
ASHISH RAVINDRA KUMAR
2025 年 7 月に 9 泊滞在
8/10 (良い)
John A.
カップルで旅行, 家族旅行, グループ旅行
2025 年 7 月 11 日
良かった点 : 清潔度、スタッフとサービス
The 1st two days there was no A/C. They discounted the rooms.
They put in portable A/C units in the three rooms I had for the 2nd two days.
The staff was great. Very helpful and courteous. Should I return to London I would stay here.
John A.
2025 年 7 月に 4 泊滞在
4/10 (不満)
MIndy Ruth
家族旅行
2025 年 7 月 10 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The concept of the property was great. We had a bedroom, lounge and kitchenette including a washer/dryer. The room was clean and housekeeping came everyday. However, that’s as far as it went. The air conditioner didn’t work and they brought in a portable unit which left a cord on the floor which was a tripping hazard and exhaust piping out of the only open window. Because the window was opened, we heard noise from parties in a courtyard and drilling being done to fix problems with the train system. The lights didn’t work properly and the first night we slept with some of the lights on even after someone tried to fix it for us. The next day the hotel sent up a computer technician who finally fixed the lights. The hallway on our floor was so hot they had a portable a/c unit cooling the computer panel in a hall closet. After some negotiation the hotel didn’t charge us for one night stay of our 4 night stay and removed the charges for a dinner at their restaurant. When we asked for a paper bill showing the final balance,the printer was broken and they could not provide anything. It was only after leaving the hotel that I realized they did not offer to email the final bill to me. In all this hotel was a complete disappointment. While I do a lot of travel, I have never written a critical review of a hotel. But the situation in this hotel needs to be shared with the traveling public. BEWARE