Although the staff were pleasant & accommodating, however our room was in a poor state. Firstly when we arrived there was no heating in our room on a freezing cold day as well, and were told it would be fixed in a few hours. So we had to go out to a coffee place closeby to keep warm. Our bedroom window was flithy with streaks of grey paint smeared down front of window, it seemed like 2 single beds were pushed together to make a double so didnt fit on base properly, the tv on the wall was very old and on the small size, only 3 pillows on bed (although comfy) for two adults sharing, curtains old and tatty. But surprisingly the carpets seemed fairly new and thick. The bathroom sink and windows were dirty, and floor looked like it was on a slope. The shower pressure was also very low making a shower unbearable. Also there were cream paint splashes on toilet lid, bathroom window, metal towel rail and on base of metal tap. So still unsure what was going on with the painter??? The only positive thing about staying here is the short walk to Westfields & a secured carpark!