Is The New London Carlton Hotel & Service Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at The New London Carlton Hotel & Service Apartments?

Self parking is available for GBP 20 per day.

What time is check-in at The New London Carlton Hotel & Service Apartments?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The New London Carlton Hotel & Service Apartments?

Check-out is at 11 AM. Late check-out is available for GBP 40 (subject to availability).

Does The New London Carlton Hotel & Service Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 48 per person applies.

The New London Carlton Hotel & Service Apartments Reviews, Deals & Photos 2025

Q: Where is The New London Carlton Hotel & Service Apartments located?

Located in City of Westminster, this hotel is 1.1 mi (1.8 km) from Lord's Cricket Ground and within 3 mi (5 km) of Hyde Park and Marble Arch. Kensington High Street and Oxford Street are also within 3 mi (5 km). Kilburn High Road Overground Station is 6 minutes by foot and Kilburn Park Underground Station is 7 minutes.

6/10 Okay

Andrew

Mar 26, 2020

Liked: Room comfort

Unfortunately I had to cut my stay short because of the dreaded virus . Room was great

Stayed 2 nights in Mar 2020

10/10 Excellent

Daniel

Mar 21, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nine

Always good

Stayed 1 night in Mar 2020

10/10 Excellent

Christopher

Mar 15, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Great staff, comfy and affordable

Stayed 1 night in Mar 2020

6/10 Okay

Vanessa and Sherwyn

Feb 28, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Great stay, but not happy with luggage collection

We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.

Stayed 1 night in Feb 2020

10/10 Excellent

Carlos

Feb 26, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was wonderful

Stayed 2 nights in Feb 2020

8/10 Good

Mireille

Feb 25, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appatement confortable

Petit Appartement pas rescent mais confortable et bien chauffé, menage et serviette change régulièrement, necessaire pour vaisselle et petit panier de sucre café et thé à notre disposition, parking et arrêt de bus, tres pratique devant l hôtel.Quartier de kilburn à cote avec superette banques restaurants et commerces. Pub tres sympas et accueillant The queens arms pres de l hotel . Tres bon sejour â Londre â refaire

Stayed 7 nights in Feb 2020

6/10 Okay

Naheed Atiq

Feb 23, 2020

Disliked: Cleanliness, staff & service

7 day stay

Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.

Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveler

Feb 23, 2020

Liked: Cleanliness, staff & service

Es gab kein warmes Wasser zum duschen !!...........................................

Stayed 1 night in Feb 2020

6/10 Okay

Sadia

Feb 18, 2020

Liked: Room comfort

Stayed 1 night in Feb 2020

10/10 Excellent

Claus Damsgaard Nielsen

Feb 14, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk ophold med god beliggenhed , tæt på undergrund, og velegnet til familier

Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Jan 3, 2020

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Dec 28, 2019

Disliked: Cleanliness, property conditions & facilities

Missed Opportunity

This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Dec 16, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr guter Service und Sauberkeit. Zimmer wurden jeden Tag frisch gemacht.

Stayed 4 nights in Dec 2019

2/10 Terrible

Inger Margrethe

Dec 10, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Det var skidt

Hotellet er meget nedslidt. Det regnede ned fra ventilationen på badeværelset. Toiletsædet og toiletrulleholder sad løst. Bruseren virkede dårligt, da det var svært at regulere vand/varme I bruser. Der var lovet føntørrer - den var der ikke. Gulvet i værelset var løst og meget ujævnt. Hotellet er uden hygge. Ingen grønne planter eller andet udstyr, så man fik lyst at opholde sig på værelset eller i fællesarealer. Toiletfaciliteter i fællesarealer ved reception var der ikke. Man skulle udenfor og gå et stykke hen over gården . På websiden stod der at man kunne få morgenmad (som var årsagen til vores valg) det var der så heller ikke. Udenfor var der ikke noget, som man fik fornemmelse af venlighed og imødekommenhed.Dette hotel får ikke mit besøg igen

Stayed 3 nights in Dec 2019

8/10 Good

HATIM

Dec 7, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied

Stayed 2 nights in Dec 2019

8/10 Good

Lorenzo

Nov 29, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Nov 14, 2019

Liked: Cleanliness, staff & service, amenities

Location was great for me. Staff are very helpful and friendly.

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Nov 10, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Die Unterkunft weißt Schimmelbefall in allen Zimmer und im Besondere im Bad auf. Alle Zimmer haben Feuchtigkeitsschäden und die Unterkunft war nicht gereinigt. Die Mitarbeiterin der Unterkunft hat uns angelogen und behauptet, dass Apartment sei gereinigt worden. Der Zustand des Apartments ist unglaublich, so etwas haben wir nur in Dokumentationen im Fernsehen bisher gesehen. Das EXPEDIA dieses anbietet ist uns unerklärlich, weißt aber auf eine entsprechend auf Profit ausgerichtete Firmenpolitik hin.

Stayed 4 nights in Nov 2019

4/10 Poor

Alexander

Nov 4, 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 2 nights in Nov 2019

8/10 Good

Loran, VILLEFRANQUE

Oct 25, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Un peu bruyant et matériel vieillissant Bien situé, personnel agréable

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Oct 19, 2019

Liked: Cleanliness, staff & service

These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.

Stayed 1 night in Oct 2019

8/10 Good

Umaru

Oct 12, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Oct 1, 2019

Liked: Cleanliness, staff & service

The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Sep 24, 2019

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Aug 5, 2019

Stayed 3 nights in Jul 2019

The New London Carlton Hotel & Service Apartments

Choose dates to view prices

Photo gallery for The New London Carlton Hotel & Service Apartments

Reviews

Popular amenities

Room options

Check availability for these dates

Tonight

Tomorrow

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Highlights

View all photos for Family Room

Family Room

Highlights

View all photos for Luxury Twin Room

Luxury Twin Room

Highlights

View all photos for Studio

Studio

Highlights

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Highlights

View all photos for Single Room

Single Room

Highlights

View all photos for Junior Suite

Junior Suite

Highlights

View all photos for Standard Double Room

Standard Double Room

Highlights

View all photos for Luxury Double Room

Luxury Double Room

Highlights

You may also like

citizenM London Bankside

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

The New London Carlton Hotel & Service Apartments

Similar properties

Hotel Lily

Hotel Lily

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions