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ザ ビルトモア メイフェアの口コミ

5 out of 5
ザ ビルトモア メイフェア
44 Grosvenor Square, London, England

口コミ

8.8

非常に良い

評価 10 - 109 件の口コミ中 71 件が非常に良い" "
評価 8 - 109 件の口コミ中 20 件が良い" "
評価 6 - 109 件の口コミ中 9 件が普通" "
評価 4 - 109 件の口コミ中 6 件が不満" "
評価 2 - 109 件の口コミ中 3 件が非常に不満" "

9.4/10

清潔度

8.8/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食のバリエーションを増やして下さい。 ロケーション、部屋の広さなどはイギリス内では広い方です。
2019 年 10 月に 1 泊滞在
Samir Deshmukhからの返信 (投稿日 : 2019 年 10 月 7 日)
Greetings from The Biltmore Mayfair. Thank you for your feed back regarding the breakfast. We have Continental Breakfast and A' la carte breakfast to choose from. We are happy to know that you liked the size of the bedroom. We are looking forward to welcome you back soon.

10/10 (非常に良い)

Kinda

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 5 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Kinda,Thank you for your great scores after staying with us recently.We are glad that you enjoyed your stay and we hope to welcoming you back soon.Regards,

10/10 (非常に良い)

Alexandre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Alexandre,Thank you for giving us a 5 out of 5 stay scores.We really appreciate your support.Regards,

10/10 (非常に良い)

david

2024 年 1 月に 3 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2024 年 1 月 31 日)
Dear David,Thank you for choosing to stay with us and for your great scores.We are looking forward to welcoming you back to our property.Regards,

10/10 (非常に良い)

Alfonso

2024 年 1 月に 2 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Alfonso,Thank you for your great scores after your recent stay with us.Your support is very much appreciated.Regards

10/10 (非常に良い)

Milan

2024 年 1 月に 2 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Milan,Thank you for your great scores after your recent stay with us.We really appreciate your support.Regards

8/10 (良い)

ricardo

2023 年 12 月に 5 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Ricardo,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcome you soon on your next trip to London.Regards,

10/10 (非常に良い)

Erich

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with.
2023 年 12 月に 2 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Erich,Thank you for your wonderful review after your recent stay with us.Rest assured that I will be sharing your great comments about Andy's service, he will be delighted with your feedback. We hope to have the pleasure to welcoming you back soon.Warm regards,

8/10 (良い)

Salah、SAFAT

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The location is great and the rooms also, but I think they need to work on the bad smell of the second floor.
2023 年 11 月に 8 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Salah,Thank you for choosing to stay with us at The Biltmore Mayfair and for your comments, which I will share with our management team. Your comments are very important to us so we can always improve our services and product. Best regards,

6/10 (普通)

Jean

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Excellent staff and location. However the beds are way too stiff, pillows to slim, shower has no water pressure whatsoever and room too small for the price. Not going again.
2023 年 11 月に 3 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Jean,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times and I thank you for your honest feedback so we can improve and maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

10/10 (非常に良い)

Jorge、PUNTA DEL ESTE

2023 年 10 月に 5 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Jorge,Thank you for your great scores.Your support is very much appreciated.Regards,

10/10 (非常に良い)

Noam、san antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
hotel was perfect in location, service and cleanliness.
2023 年 9 月に 7 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Noam,Thank you for your wonderful review and scores after your recent stay with us.We are pleased that you enjoyed our perfect location, service and cleanliness.We are looking forward to welcoming you back to our property. Regards,

10/10 (非常に良い)

Lucio

良かった点 : 清潔度
2023 年 9 月に 1 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Lucio,Thank you for your amazing scores after your recent stay with us.Your support is very much appreciated.Regards

6/10 (普通)

Jocelyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Beautiful hotel - disappointing accommodations.
Surprisingly uncomfortable beds at this price point. We had a double twin and the beds were like roll-away beds with mattress pads. The fire alarm went off in the middle of one of the nights due to someone smoking in their room and there was quite a bit of noise in the hallways coming through underneath the door.
2023 年 8 月に 3 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Jocelyn,Thank you very much for taking the time for the ratings and feedback you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team and management. Your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Please accept our apologies for the inconvenience of the fire alarm going off during the night, unfortunately some irresponsible guests don't think about the safe and security of the others, the reason the fire alarm are in place and working. We do hope this experience won't deter you to come back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 (不満)

Sara

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Staff were unprofessional and not very kind. Cleaning crew stole items from within our closed and zipped suitcases. Staff did nothing and accused my teen daughter of taking the items. Would not recommend this hotel of the many amazing hotels in London
2023 年 7 月に 2 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 8 月 6 日)
Dear Sara,Thank you for your feedback and as per my previous email, we take security very serious in the hotel and we did our investigation thoroughly and if you feel more comfortable I would suggest you to report the allegedly missing items to the British authorities and we will cooperate with them. Best regards,

10/10 (非常に良い)

Sudesh

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel
2023 年 7 月に 1 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Sudesh,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcoming you back soon.Regards,

10/10 (非常に良い)

Rayyan

2023 年 7 月に 8 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Rayyan,Thank you for your great scores after your recent stay with us.Your contribution is very much appreciated.Regards,

6/10 (普通)

Jeetan

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Great hotel in a prestigious area. Clean and pleasant, expected for the cost of the booking. brilliant bar staff all around. poor general staffing from the porter to back of parking. Unpleasant on both ends and poor checking in staff. no excitement even though stating for purpose of staying. Hotel was great but lacked an experiance purely down to attention of detail from staff, across the board. great facility, eventually for parking car on site. Would only stay again because of the neat and tidy hotel and location. I have stayed at many 5 star hotels across the mayfair and surrounding area and have never left a review, purely because I don't have time to leave one. overall was disappointing but could've been an off day.
2023 年 7 月に 1 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Jeetan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion, so please accept my sincere apologies and rest assured that I will share your scores with the hotel team.We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 (不満)

Juan

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Juan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regarsd,

6/10 (普通)

Omar

カップルで旅行
良かった点 : 施設のコンディションと設備
Meh
2023 年 6 月に 6 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Omar,Thank you for choosing to stay with us at The Biltmore Mayfair London.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 (非常に良い)

Edward

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2023 年 6 月に 4 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 6 月 20 日)
Dear Edward,Thank you for your amazing support scoring us 5 out of 5.Your support is greatly appreciated and we hope to see you soon at our property.Regards,

6/10 (普通)

Laila

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 6 月 18 日)
Dear Laila,Thank you very much for taking the time to share your feedback with us after your recent stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 (非常に良い)

Amir

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing hotel
2023 年 6 月に 4 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 6 月 11 日)
Dear Amir,Thank you for your great review and scores after your recent stay with us.We are thrilled that you enjoyed your stay and we are looking forward to welcoming you back to our property.Warm regards,

2/10 (非常に不満)

Tsim

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I log a compliant
2023 年 4 月に 9 泊滞在
The Biltmore team. からの返信 (投稿日 : 2023 年 5 月 1 日)
Dear Tsim,Thank you for your feedback and if you could kindly advise where did you log your complaint so we can follow up.Regards,

10/10 (非常に良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just Amazing!
2023 年 4 月に 3 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Phillip,Thank you for your great scores and feedback after your recent stay with us at The Biltmore Mayfair London.We really appreciate your support.Warm regards,

10/10 (非常に良い)

robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything you want in a luxury hotel. Large nicely appointed rooms, great service and wonderful breakfast with outstanding staff.
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Robert,Thank you for taking the time to share your wonderful feedback with us after your recent stay at The Biltmore Mayfair.We are thrilled that you enjoyed our luxury hotel and rooms with our outstanding team.We are looking forward to welcoming you back soon.Warm regards

2/10 (非常に不満)

Juergen

2023 年 3 月に 2 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 4 月 10 日)
Dear Juergen,Thank you for sharing your scores with us, If you would like to give us some more information about your stay, that would help us to improve our services and product.Warm regards,

4/10 (不満)

martina

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent property unfortunately had an incident where my children and I encountered a half clothe couple on the couches in front of the elevator at 7 am while on our way to breakfast. Really taken aback by that.
2023 年 2 月に 2 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Martina,Thank you for your feedback after your stay with us and please accept our apologies for the inconvenience encountered during your stay. Your feedback was shared with our security team.I hope this won't deter you from staying with us in the future.Best regards,

10/10 (非常に良い)

Anastasia

2023 年 1 月に 1 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Anastasia,Thank you for your amazing scores, we really appreciate your support.Warm regards

10/10 (非常に良い)

ANNETTE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! Comfortable beds and tasty breakfast.
2023 年 1 月に 2 泊滞在
Edson Moreira -Director of Rooms からの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Annette,Thank you for taking the time to share your 5 out of 5 review with us. We are thrilled that you enjoyed our location, comfortable beds and tasty breakfast.We are looking forward to welcoming you back to our property.Regards,

8/10 (良い)

Abdolkarim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, friendly staff, good location

10/10 (非常に良い)

Deniz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gayet güzel bir konaklama oldu Londra daki evim diye bilirim bu otele
2022 年 12 月に 3 泊滞在
Edson Moreira からの返信 (投稿日 : 2023 年 1 月 3 日)
Dear Deziz,Thank you for your amazing feedback and scores after your recent stay.Your support is very much appreciated.Regards

10/10 (非常に良い)

frederico、petrolina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best location, it is a very nice hotel, great bar, restaurant, fitness center, all. I loved and I will stay again
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear frederico,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

10/10 (非常に良い)

Hang Yee

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is good. Quick check in and check out.
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Yee,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

2/10 (非常に不満)

Zoe

気になった点 : スタッフとサービス、施設のコンディションと設備
2022 年 10 月に 4 泊滞在

10/10 (非常に良い)

HUI-TING

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
一般延遲退房是不可能的，但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到，bar的調酒非常好。 房間內提供的杯子是水晶杯，非常有品味
2022 年 10 月に 4 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Hui-Ting,Thank you for taking the time to share your great feedback with us after your recent stay.We hope to welcome you back soonRegards

10/10 (非常に良い)

David

2022 年 10 月に 6 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear David,Thank you for your great scores after your recent stay.We hope to welcome you back soon again.Regards,

8/10 (良い)

Yurilyn、Santo Domingo

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked the extra services provide: concierge massage I didn’t like the food at the restaurant and didn’t like the food and beverage provided in room freidge.
2022 年 9 月に 6 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Yurilyn,Thank you for taking the time to share your feedback with us. I am pleased to read that you enjoyed our extra services, especially provided from the concierge.Rest assured that I have shared your message with our team so we can improve our product and service.Best regards,

10/10 (非常に良い)

Laila

2022 年 9 月に 4 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Laila,Thank you for your great scores.We really appreciate your support.Regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
hotel confortável e bem localizado
Quarto não condizente com o comprado pelo site. Havíamos escolhido um quarto espaçoso e ao chegarmos vimos que o quarto não correspondia com o escolhido(pelas fotos e metragem). Tivemos que trocar e pagar a diferença. Atendimento fraco no café da manhã. Ficávamos esperando meia hora para trazerem uma xícara de chá e uma de café. No mais o quarto em que ficamos foi muito confortável e limpo e banheiro também. Localização muito boa. Recepção tinha atendentes bem atenciosos. No geral, gostamos.
2022 年 9 月に 3 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Prezado cliente,Obrigado por ter escolhido The Biltmore Mayfair para sua estadia em Londres.Fico feliz em saber que no geral gostaram do nosso atendimento e quartos. Tambem agradeco pelos comentarios sobre o atendimento no restaurante, e o dividirei com todo o time para melhorarmos.Espero que tenhamos o prazer de reve-los em breve.Agradeco

10/10 (非常に良い)

Dan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Dan,Thank you for your great scores after your recent stay.We really appreciate your support.Regards,

10/10 (非常に良い)

Marcos、The Woodlands

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room that was provided had some issues in the bathroom( things happen), but the staff was very responsive and change the room with an upgrade, that is the kind of service that you expect when you stay in a hotel like this.
2022 年 9 月に 4 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Marcos,Thank you for sharing your valuable feedback with us.I am pleased to read that despite you faced an issue, our team reacted promptly and made it right.We hope to have the pleasure to welcome you back soon.Regards,

6/10 (普通)

Peter

2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Bassam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property in beautiful, central location. The property itself was located in a stunning, peaceful, and quiet neighborhood and was a very short walk from all the best areas in London. We really enjoyed our stay here and will definitely be back.
2022 年 9 月に 4 泊滞在
Edson Moreira - Director of Rooms からの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Bassam,Thank for sharing your beautiful review after your recent stay with us at The Biltmore Mayfair. We are thrilled that you enjoyed our great property and central location.We hope to have the pleasure to welcoming you back soon. Warm regards,

10/10 (非常に良い)

Daniel、Ottawa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

mariel Cecilia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente!!
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

Cynthia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Biltmore Mayfair-hope to return
The staff was wonderful. They were ready to answer any questions about locations and restaurants. I especially was very impressed with the servers and staff at breakfast every morning.
2022 年 8 月に 5 泊滞在

4/10 (不満)

T

2022 年 8 月に 1 泊滞在

6/10 (普通)

DARYL

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Poor check in and issued keys that would not work. No valet parking is unusual for a hotel of this rating in London. Comfy bed and nice quiet room
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Natalie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr gepflegtes Hotel mit sehr gutem Service.
2022 年 6 月に 4 泊滞在