Located in City of Westminster, a neighborhood in London, Sutherland Apartments is in a shopping district and near a metro station. Oxford Street and Kensington High Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Kensington Gardens. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall, or consider Excel London for a night out. Visit our London travel guide
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Sutherland Apartments?
Check-out is at 11:00 AM.
Where is Sutherland Apartments located?
Located in City of Westminster, this aparthotel is within 1 mi (2 km) of Queensway and Kensington Gardens. Hyde Park and Kensington High Street are also within 2 mi (3 km). Royal Oak Underground Station is 8 minutes by foot and Warwick Avenue Underground Station is 11 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Sutherland Apartments Reviews
5.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
5.0
Amenities
2.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 7 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 7 reviews
8 - Good
1
Rating 6 - Okay. 2 out of 7 reviews
6 - Okay
2
Rating 4 - Poor. 3 out of 7 reviews
4 - Poor
3
Rating 2 - Terrible. 1 out of 7 reviews
2 - Terrible
1
Reviews
Verified review
6/10 Okay
Stephen
Jun 10, 2026
Liked: Check-in, communication
It was a good location for Lords and Paddington walking. Room was clean enough although we had to complain as no pillowcases on thd bed this was dealt with reasonably efficiently after we called them.Didnt see any staff . Kitchen was okay had all we needed however we didn't think quality was of a very good standard. We couldn't sleep as room was too light and we didn't use the masks provided as they made sleep even less likely. Very low water pressure in the shower . It didn't suit us so probably won't be going back.
Stayed 2 nights in Jun 2026
Verified review
2/10 Terrible
Elizabeth
Jul 3, 2025
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Horrible check in experience, no elevator, bad neighbourhood, room did not match the photos in any capacity
I experienced a lot locked because power failure and their system
Had problems reading my name on credit card ID , though Pasdport was fine . The mattress was were things really upset and I have requested compensation or an extra day stay still hear from them and I was booked for a three night stay. No one still talking or calling me back to resolve issue. Lost or stolen
Two tops whilst out there , no reply to
My request to view CCTV.
Stayed 3 nights in May 2026
Verified review
8/10 Good
Jorge
Feb 4, 2026
Liked: Cleanliness, amenities, communication
Quarto apesar de pequeno era bom, cozinha boa e equipe muito gentil e atenciosa! No geral gostamos muito da estadia. Fácil localização, perto do centro, ficarei de novo se precisar!
Stayed 14 nights in Jan 2026
Verified review
4/10 Poor
Jette
Dec 14, 2024
Disliked: Room comfort
Ferie
Hotelet var for lillet, vi havde balkon og døren var maget lille og kunne ikke lukke rigtig, så det trak ind så vi frøs, bruseniche døren gik i stykker den røg af kugleleje så vi måtte sætter den på igen
Stayed 5 nights in Dec 2024
Verified review
6/10 Okay
ISABELLE
Jul 14, 2024
Liked: Cleanliness, communication
Bien pour 2 ou 3 jours
Le logement est vraiment petit, très peu d'espace pour se déplacer, peu de place également pour ranger, le lit est vraiment juste pour 2, 120 centimètres ! Et l'isolation phonique et thermique est moyenne. Enfin 3ème étage sans ascenseur...