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The Chapter Hotels - Lancaster Gate

4.0 star property
Hotel with a restaurant, steps from Kensington Gardens

Choose dates to view prices

Located near Hyde Park, Signature Townhouse Hyde Park provides a sophisticated retreat with an on-site restaurant. Travelers stay connected with in-room WiFi while the helpful staff offers concierge services and assistance with tour bookings and tickets.

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Breakfast available
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Bathrobes
Hair dryer
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bathrobes
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Bathrobes
Hair dryer
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bathrobes
Hair dryer
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Family Room

Executive Family Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Family Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Bathrobes
Hair dryer
Private bathroom
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bathrobes
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Bathrobes
Hair dryer
Cable channels
Daily housekeeping
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Bathrobes
Hair dryer
Cable channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Bathrobes
Hair dryer
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bathrobes
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
W2 3NP, England, London, 36 Lancaster Gate, Bayswater

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Kensington High Street - 18 min walk - 1.5 km
  • Marble Arch - 6 min drive - 2.0 km
  • Oxford Street - 7 min drive - 3.0 km

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪The Swan - ‬5 min walk
  • ‪Les Filles - ‬4 min walk
  • ‪Tukdin - ‬6 min walk

About this property

The Chapter Hotels - Lancaster Gate

Upscale hotel near Hyde Park
Close to Kensington Gardens and Kensington Palace, The Chapter Hotels - Lancaster Gate provides amenities like a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), concierge services, and tour/ticket assistance
  • Free newspapers, a 24-hour front desk, and a front-desk safe
  • A porter/bellhop, luggage storage, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at The Chapter Hotels - Lancaster Gate offer thoughtful touches such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • LCD TVs with cable channels

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The Columbia

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 10 for children
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

Is The Chapter Hotels - Lancaster Gate pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chapter Hotels - Lancaster Gate?

This property doesn't offer parking.

What time is check-in at The Chapter Hotels - Lancaster Gate?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at The Chapter Hotels - Lancaster Gate?

Check-out is at noon.

Where is The Chapter Hotels - Lancaster Gate located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Kensington Palace are also within 1 mi (2 km). Lancaster Gate Underground Station is 6 minutes by foot and Queensway Underground Station is 8 minutes.

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Reviews

The Chapter Hotels - Lancaster Gate Reviews

7.6

Good

8.0

Cleanliness

8.6

Location

8.0

Staff & service

7.2

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 215 out of 805 reviews
Rating 8 - Good. 335 out of 805 reviews
Rating 6 - Okay. 167 out of 805 reviews
Rating 4 - Poor. 54 out of 805 reviews
Rating 2 - Terrible. 34 out of 805 reviews

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Clean room, nice shower, good value for money, easy to find. will stay again thanks
Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Great location, friendly staff and comfortable rooms. Some of the room fittings and decor were a bit tired but otherwise we had a lovely stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quiet. close o hopping and buses. breakfast
Stayed 4 nights in Sep 2025

8/10 Good

Rob

Liked: Cleanliness, amenities, property conditions & facilities
Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad
Stayed 1 night in Jul 2025

10/10 Excellent

Jon

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in May 2025

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff. The area was nice and close enough to all attractions. The staff was super nice specially the men that were there during our stay. Very patient, warm and helpful.
Stayed 5 nights in Jun 2024

10/10 Excellent

Tonje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and service
Stayed 2 nights in Dec 2024

6/10 Okay

Fraser

Liked: Staff & service
This isn't a 4star hotel. The previous ownership, called Arbor Hyde Park was. The current hotel is almost unrecognisable since then. If you're looking for a 3 star hotel under £120/nt, you'll be satisfied.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy, such good price for being center of London
Stayed 2 nights in Feb 2023

10/10 Excellent

Adhmieh

Liked: Cleanliness, staff & service, property conditions & facilities
Thank
Stayed 2 nights in Jul 2024

6/10 Okay

M

Disliked: Property conditions & facilities, room comfort

Just ok. Nothing special.

Room heating was broken making room quite cold. The in room refrigerator also didnt work.. staff friendly. Breakfast was poor quaand also a little cold only had on first day then went out..
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truly a pleasant surprise. I booked online not knowing a lot about the area at all. It was on such a quaint and quiet street. It is a boutique little experience, so if you're looking for the immense grand hotel entrance, this is not it. The room was huge and perfect for 2 adults traveling with kids. The staff was very, very friendly. Fresh apples, coffee, tea and hot chocolates available constantly. Very easy walkability, just a block and a half from Kensington Gardens, Hyde Park, the Tube, Picadilly station, restaurants and more! Would highly recommend.
Stayed 5 nights in Jun 2024

6/10 Okay

Amanda

Disliked: Staff & service, property conditions & facilities

Nothing "signature" in this tired, sub-par hotel

The hotel cost was just under £200 per night. While I know London is expensive there is a minimum standard for hotels, especially in this price range. I aim to write balanced reviews and always sure to raise concerns (if any, which I rarely do) directly with the hotel, before I review. The hotel is sub-average. I was on business mid-June 2025 on two of the hottest days of the year. The aircon went from ice cold on arrival, but within a couple of hours changed to a tepid humidity that would not cool at all. For a 2 night stay I at least expected water to be available in the room - 1 small bottle on my first day was not replenished. The room was not made up or refreshed but, oddly, the bin in the room was emptied so the absence of other housekeeping seemed unusual. I asked the receptionist for water or any cool drinks to buy at the hotel and was abruptly told I would have to walk 15 minutes to the nearest shop to buy some. It was already 8pm and I'd just trekked 30 mins in the sweltering heat to get to the hotel. On day 2 brought my own water. Breakfast was offered for a fee (around £15), and started around 8am - much later than most hotels and too late for anyone on business needing to get to morning meetings. On checkout I raised above concerns. The receptionist apologised for the inconvenience and after moment's pause said I should have asked because it's not Hotel policy to refresh rooms during a stay. This is sub-standard for £200/night . Travelodge would do better!
Stayed 2 nights in Jun 2025

6/10 Okay

Julie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an internal room booked at the last minute. A bit small and shower was scalding hot but every thing else was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good size room
Stayed 1 night in Oct 2025

4/10 Poor

Riley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mattresses were both completely done for, sunk into it like a water bed and back aches today. Sheets so thin that you could see past blood stains in the duvet thru the cover. Pillows felt like from ikea on the discount rack My entire purpose here was to get some sleep and i was up all night. I guess this is the price i pay for being cheap on a hotel but same time how difficult is it to have proper mattress and linens?
Stayed 1 night in Oct 2025

4/10 Poor

Noamane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the very poor quality , old fourniture and carpet no champoo , The service was very poor, too much spent for such bad place
Stayed 8 nights in Aug 2025

2/10 Terrible

Muhammed

Reception never answers the phone. Slow and poor service. AC on highest setting doesnt even work. Staff not that welcoming. Room's arent that clean and not in great condition
Stayed 2 nights in Aug 2025

10/10 Excellent

Emmanuel Olatokunbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Stayed 2 nights in Jul 2025

4/10 Poor

Shelley

Disliked: Cleanliness, amenities, property conditions & facilities
Whilst the staff attempted to help me, my complaints were not resolved- a 10% discount given as consolation. Taps rusted, no functioning bath plug, soap holder hanging off wall( this was fixed), shower screen swung off and fell into my hands- solution was to remove it- this just meant water everywhere in bathroom. Bath also scratched and chipped. Bedside tables very worn and scratched. All in all- not worth the money
Stayed 2 nights in Jul 2025

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
I give the hotel a "G" for Ghetto! The first night, there was bedbugs on the bed, the refrigerator didn't work and the bedroom sink was plugged up! They put me in another room and also the refrigerator didn't work and the bathroom sink was plugged up! They gave me another room and the refrigerator didn't work and the sink was plugged up! Then they put me in another room and the sink was plugged up, the heated towel rack was was set all the way on high with the knob missing! Also the fan in the bathroom didn't work! This is the fourth room! They got the maintenance person and I try to explain the problem with the sink, towel rack, and bathroom fan. He cleaned the bathroom sink trap but cause a water leak and he end up putting a small bucket on the floor to catch the water. He can't fix the bathroom fan and he use a needle-nose pliers to adjust the heat on the towel rack because he couldn't find a knob for it! I shouldn't come to any hotel and tell them to fix this, this and this! The room should be maintenance free before you have any guests! There is no communication between the room cleaners, staff and maintenance personal! They don't know how to operate a hotel! ALL OF YOU ARE IN THE WRONG PROFESSION! YOU ALL MISSED YOUR CALLING!
Stayed 14 nights in Jun 2025

6/10 Okay

Jordan

Liked: Property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and welcoming staff, nice spatious room, clean, very good location! I will definitely come back
Stayed 2 nights in May 2025