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パークグランド ヒースローの口コミ

4 out of 5
パークグランド ヒースロー
449 Great West Road, Hounslow, England

口コミ

7.6

良い

評価 10 - 1003 件の口コミ中 401 件が非常に良い" "
評価 8 - 1003 件の口コミ中 287 件が良い" "
評価 6 - 1003 件の口コミ中 138 件が普通" "
評価 4 - 1003 件の口コミ中 60 件が不満" "
評価 2 - 1003 件の口コミ中 117 件が非常に不満" "

8.2/10

清潔度

7.8/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

6/10 (普通)

Yuta

グループ旅行
良かった点 : 清潔度、スタッフとサービス
サービス自体はよいです。ただ治安は悪いです。ホテルの前で強盗に襲われました。
2024 年 2 月に 2 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 (良い)

NOBUMICHI

2023 年 9 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Guest,Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.With Kindest RegardsMandar Dhage

10/10 (非常に良い)

Kenzo

良かった点 : 清潔度、施設のコンディションと設備
It is convenient to access to both west and east bound.
2023 年 6 月に 5 泊滞在
Mandarからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Guest,Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.With Kindest RegardsMandar Dhage

6/10 (普通)

Felix

I spoke to the lady at the reception about something bad I saw in the room and no one has gotten back to me
2024 年 5 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 (普通)

Duana

It was easy to get there. But I am on holiday and it would have been nice to see smiling faces after a long day traveling. There was no smiles. No friendly. No asking about where I had been or where I was from. In the last 4 weeks I have stayed at over 20 hotels and this one had no joy.
2024 年 5 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

2/10 (非常に不満)

Sirgit

Didn’t let us check in because I had no photo ID on me - already paid through Expedia and they weren’t answering the phone. Booked hotel as a birthday surprise for my husband and didn’t get to stay there! Looking to get a refund now
2024 年 5 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 (非常に良い)

Nabil

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I do not know from where to begin In short, everything is more than wonderful My first choice will always be this hotel. Everything is very clean Everything is neat and organized. This is really a great hotel I thank the team with all my heart, they helped me very much. The room is amazing, and the beds are very clean. Clean Towels , , air conditioning, coffee and tea , The bathroom is spacious and very very clean. You feel comfortable and reassured The hotel enjoys a prime location next to the bus stop, the metro station is within walking distance, and there are many shops next to it. I made the mistake of only booking one day, and then I couldn't find a room to renovate. I advise you to book your entire stay at this hotel . I think the price is less than what the hotel deserves. Thank you to the management and everyone who works at the hotel. I will work to spread this to my friends in the countries I know: the Netherlands, Germany, Saudi Arabia, the Emirates, Qatar, and Kuwait. The kind and polite staff deserves all respect and appreciation.
2024 年 5 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 (良い)

Kyleigh

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you are going to London then it’s 45 minutes to get there using the tube or Uber. Nice place but inconvenient location
2024 年 5 月に 8 泊滞在
Mandarからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always clean and good standard rooms, the fridge was missing
2024 年 5 月に 3 泊滞在
Mandarからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Ron

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
25 mins from Heathrow by bus. Nice accomodation at the right price.
2024 年 5 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 (良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The reception area looks a little shabby but once on the bedroom floor the decor improved massively. The room was nicely furnished and the bathroom was very high standard
2024 年 5 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 (普通)

Pamela

Nice shower but the USB charger wasn’t working! Not convenient
2024 年 5 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very homey!
2024 年 4 月に 4 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 (良い)

Sally spark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing stay, Excellent services
2024 年 4 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Sally, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location for public transport into London, warm friendly staff, clean hotel and reasonable.
2024 年 4 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Mark, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Hasina、shrewsbury

Property is a little dated ( furnitures ) and rooms are not super clean but the staffs, the facilities and the area is exceptional Shops restaurants buses and metro in walkable distance
2024 年 4 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Hasina, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Dictine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Shops and transport close, cozy room, we did need a reheat option for our cold food
2024 年 4 月に 7 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Dictine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Robert, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Kesava

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent customer service by front office staff- Monica & Vengal!
2024 年 4 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Lorraine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very enjoyable stay
2024 年 4 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Lorraine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Rasmi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the location, walkable to nearby underground stations and restaurants! It felt like a safe neighborhood to me, not too much touristy things which kept it quiet. I didn't have much interaction with the staff, but shout-out to the maid service! They kept my room clean and didn't mess with my things. I stayed for over a week and a half.
2024 年 3 月に 8 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Rasmi, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Tonja

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Too far out from everything, the city. Had to go through dangerous area to walk to hotel.. staff during the day wasnt too friendly, not very good customer service. Had to ask a question, i waited nearly 15 minutes for someone to look up and acknowledge me. But the staff at night was better and much nicer..
2024 年 3 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Tonja,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was friendly and helpful. The hotel is very pleasant and has an ambiance that is relaxing and inviting. The room was perfect, exactly what I needed and at a good price.
2024 年 3 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Amy, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Samuel Yeboah

2024 年 3 月に 8 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Samuel Yeboah, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Parwinder

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2024 年 3 月に 2 泊滞在
Mandarからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Parwinder, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

syed

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent house keeping friendly staff very clean very good comfortable room
2024 年 3 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Syed, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 (非常に不満)

Oana

2024 年 3 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 (非常に良い)

Vaniza

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was the best
2024 年 3 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Kesava

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service
2024 年 2 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Kesava

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service
2024 年 2 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Mr. Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Liza

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoyed looking view from the room
2024 年 2 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス
Fine for a night - dodgy area
2024 年 1 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear rACHEL,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 (良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Park Grand London Heathrow Hotel is 2 hours away from cental London and 1 hour from Heathrow airport by bus. It's not the closest to shopping areas and site seeing areas, but it's cheaper than other hotels that closer to the heart of the city. It takes about 10 min to walk from the hotel to the nearest train station. The hotel room was good, but I wished there was an exhaust in the bathroom. The walls were a bit thin. You can hear neighbors if they are loud and smelled cigarette smoke seep into the room once over my 7 day stay. I requested cleaning every day which was done well. The bed was made and toilet paper was replaced everyday. They also provided water bottles after each time they cleaned. Overall, I would rate this hotel a 4 out of 5.
2024 年 2 月に 6 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Paricia,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 (良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Linda, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 (非常に良い)

Arsalan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking way too expensive
2024 年 1 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Arsalan,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 (普通)

Danielle Samantha

家族旅行, 小さなお子様連れの家族旅行
Breakfast are the same every day. It needs to change. It’s bland and boring. Experience was ok.
2024 年 2 月に 5 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Danielle,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 (非常に良い)

Nabeel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice hotel and exceptional staff
Good hotel with decent services. Parking is free for 15 minutes after that it is £12 for 24hours. Although I used parking space app to park nearby which was more economical. The hotel was 15- 20 minutes walk from osterley and Hounslow East stations. Nearby a lot of food options as well including halal. The fridge in the room wasn’t working so it was promptly replaced. We did not have any meals so cannot comment on the food.
2024 年 2 月に 4 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Nabeel, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 (良い)

Wilfred

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were very good and the hotel was clean
2024 年 2 月に 3 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Wilfred, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Mandar Dhageからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Richard,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

4/10 (不満)

Mrs AO OMOSEBI

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room is small for double occupancy, bed uncomfortable only one chair in the room with a table. No bedside light , so total darkness when the light in the room is turned off. Floor not cleaned as dirt underneath the bed. I have asthma and the room is not of good hygiene standard for me. I will not book anymore
2024 年 1 月に 4 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 (非常に良い)

Kesava

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service
2024 年 2 月に 2 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 (非常に不満)

mark

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible experience
Left waiting at reception never got checked in abandoned to leave and go out and cold rainy night!! They couldn't contact reservations because reservations shuts at 8 p.m. they can't check you in up reception because they don't have the ability absolutely useless!!
2024 年 2 月に 2 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 (良い)

Richard

2024 年 2 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 (普通)

Cliff

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not as good as it could be!
Have stayed at The Park Grand, Hounslow many times and still like the hotel and great staff. BUT, things have slipped a little, check in was slow, only one member of staff available and a queue of 6 people or so. Also the biggest slip is breakfast! Fatty under cooked (for me) bacon, anemic pork and chicken sausages and additional charge of £3.95 for an omelette when you have already paid £13-15 for breakfast. Staff used to top up your tea/coffee cup, that no longer happens.
2024 年 2 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 (普通)

Tom

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Hotel, Poor from Other Guests
The hotel itself was nice. Decent rooms, clean, standard quality hotel. However on the Friday evening the clientele made the stay terrible. First some men with cycles turned up and got into a mass argument with the front desk about storing bikes in their rooms. This delayed check in for everyone else waiting for over 20 mins. Finally checked in and 3 drunk men were admitted into the room next to us and we could hear the entire conversation. That being said the young man with glasses who was working overnight on the front desk Friday night was incredibly helpful and a credit to the hotel. He moved us to a new quieter room on a higher floor to escape the drunks, even after dealing with a troublesome bunch of customers. Thank you young man. Then to top things off at 00:45 the fire alarm was triggered waking up the entire 3rd floor when there was no fire. The hotel itself was fine, but some unfortunate circumstances made this stay a poor one.
2024 年 2 月に 2 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 (非常に良い)

Anthony

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 (非常に不満)

Krishen

2024 年 2 月に 2 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 (良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 (非常に不満)

Shane

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Mandarからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.