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ラ スイート ウエスト - ハイド パークの口コミ

4 out of 5
ラ スイート ウエスト - ハイド パーク
41 - 51 Inverness Terrace, London, England

口コミ

8.2

とても良い

評価 10 - 1012 件の口コミ中 417 件が非常に良い" "
評価 8 - 1012 件の口コミ中 376 件が良い" "
評価 6 - 1012 件の口コミ中 140 件が普通" "
評価 4 - 1012 件の口コミ中 55 件が不満" "
評価 2 - 1012 件の口コミ中 24 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Yoko

2024 年 1 月に 2 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Yoko,Thank you for taking the time to share your feedback, and we appreciate your rating. We value the opinions of our guests, and your input is essential for us to continue improving our services.Thank you once again for choosing our hotel, and we look forward to welcome you again in the near future.Kind regards,

8/10 (良い)

HIROMU

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
価格の割には満足できるホテルでした。 夜に周辺の路上から大きな声が聞こえたたりする事が、唯一の難点です。
2023 年 8 月に 2 泊滞在
Mohammedからの返信 (投稿日 : 2023 年 8 月 17 日)
Hello Hiromu,Thank you for choosing La Suite West for your stay in London. We are glad to hear you enjoyed your time with us. Apologies if the noise from the street caused an inconvenience. We hope we have the pleasure of welcoming you back to our hotel in the near future.Kind regards,Guest Service Manager

8/10 (良い)

Chie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 5 泊滞在
Mohammedからの返信 (投稿日 : 2023 年 6 月 2 日)
Hello Chie,Thank you for leaving us a review following your recent stay at La Suite West. We hope to welcome you back on your next visit to London.Kind regards,Guest Service Manager

10/10 (非常に良い)

Kiichiro

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントの方々が皆親切で、快適に過ごすことが出来ました。
2022 年 12 月に 1 泊滞在
Faycalからの返信 (投稿日 : 2022 年 12 月 31 日)
Hello Kiichiro,Thank you for sharing your feedback regarding your stay! I am glad that you enjoy our beautiful hotel also your highlight about staff were kind . here at LaSuite, we always continually trying to improve our services and quality that we offer. Thank you for staying us and we hope that you will consider us for your next trip to London Kind regards Guest Senior Manager

8/10 (良い)

yama

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
普通のビジネスホテルな感じですがスタッフは愛想が良かったです。
2019 年 10 月に 3 泊滞在
AYからの返信 (投稿日 : 2019 年 10 月 15 日)
Dear yama, Thank you for your kind comments regarding your stay at La Suite West Hotel. We look forward to welcoming you again soon in the next couple of months. Kind regards, Aleksandra|Guest Services Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
駅が近く便利です。治安は悪くないですが、多国籍な感じのエリアです。
2019 年 9 月に 3 泊滞在
AYからの返信 (投稿日 : 2019 年 9 月 30 日)
Dear Guest, It is so great to hear that you enjoyed a visit to La Suite Hotel. Your comments are very much appreciated I hope we are able to see you again soon. Kind regards, Aleksandra | Guest Service Manager

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
照度を低くしたデザインだが、館内や室内はシミだらけ。部屋のソファは座りたくなかった。 デザインは形だけで、洗面シンクやシャワー室の排水は逆勾配につき悲惨。 一応モダンジャパニーズに改装したらしいが、機能が伴っていない。 駅近で便利。
2019 年 9 月に 3 泊滞在
AYからの返信 (投稿日 : 2019 年 9 月 14 日)
Dear Guest, Thank you for taking the time to review your stay with us here at La Suite West Hotel.As we are the oldest hotel in London, the structural layout of the building does differ somewhat and we would be pleased to note your specific preference and arrange a room more suited to your taste upon a future stay. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

8/10 (良い)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
モダン和風デザイン?の駅近ホテル
レセプションは写真通り綺麗なモダンジャパニーズ。館内と部屋は杜撰な作りで照度が低すぎ良く見えなくしているが、かなりシミや汚れが気になって部屋のソファは座らなかった…
2019 年 8 月に 2 泊滞在
AYからの返信 (投稿日 : 2019 年 9 月 9 日)
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
便利だが、暗いデザインでシミや汚れを見せないため?
予約時に地下部屋との案内は無く、ボイラーか洗濯機の音がうるさく部屋変を依頼。事前に地下部屋と案内したとホテル側は言うが予約時と予約完了時の全メールには無し。追加料金で変更可と言われ喧嘩状態の後 変更してもらえたが、腑に落ちず悪い気分は残った。
2019 年 9 月に 1 泊滞在
AYからの返信 (投稿日 : 2019 年 9 月 9 日)
Dear Guest, Thank you for taking the time to review your recent stay. I was disappointed to read that you left the hotel less than satisfied. At La Suite West we are in the privileged position to be able to offer a variety of room types and our team would have been happy to show you an alternative room which better suited your requirements. I do hope you reconsider as we would be delighted to welcome you back for the true La Suite Hotel experience. Kind regards, Aleksandra | Guest Service Manager

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食がいつも同じ内容で飽きた
2019 年 7 月に 6 泊滞在
AYからの返信 (投稿日 : 2019 年 8 月 12 日)
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

8/10 (良い)

SAKAI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コスパの良いホテル
立地は最高
2019 年 7 月に 2 泊滞在
AYからの返信 (投稿日 : 2019 年 7 月 23 日)
Dear SAKAI, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

8/10 (良い)

SAKAI

良かった点 : 清潔度、スタッフとサービス、客室の快適度
お薦めのホテル
駅が2つ利用出来る点、レストランも周囲に豊富にある点、昔ながらの建造物なのにモダンな点と総合評価高い。
2019 年 7 月に 1 泊滞在
AYからの返信 (投稿日 : 2019 年 7 月 23 日)
Dear SAKAI , Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
地下鉄の路線のすぐ側のためか地下鉄の震度が気になった
2019 年 7 月に 5 泊滞在
AYからの返信 (投稿日 : 2019 年 7 月 13 日)
Dear Guest , Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 4 月に 2 泊滞在
AYからの返信 (投稿日 : 2019 年 5 月 6 日)
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra|Guest Service Manager

10/10 (非常に良い)

toshiyuki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
使い勝手の良いホテル
2019 年 1 月に 1 泊滞在
AYからの返信 (投稿日 : 2019 年 2 月 2 日)
Dear Toshiyuki, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra

6/10 (普通)

mayu、Tokyo, Japan

良かった点 : 施設のコンディションと設備
気になった点 : 客室の快適度
立地の良さ抜群
良い点ー2駅利用可能で最寄り駅は徒歩1,2分。重いスーツケースを引いてても苦にならない距離です。買い物や飲食には何不自由ない立地でした。併設のレストランで朝食をいきなり行っても頂けるのは都合がよかったです。シャワールームも十分な広さと水圧で使い勝手は良かったです。スタッフもおおむね感じの良い人達でした。2日目の外出時にキーを預けたらルームナンバーを覚えてくれてたスタッフがいてとてもうれしかったです。 悪い点ー部屋が暗すぎます。たった一つの小さな窓がスリットで隠れており室内照明も余りに暗くガイドブックも読めないほどでした。身支度にも不便でこれはかなりのストレスになります。EV降りてから部屋まで迷路のように曲がり小さな階段がいくつかありました。避難経路としては不安な形状です。冷蔵庫に水のボトルサービスがありましたが4泊の初日のみでした。アメニティはシャンプーとボディソープのみでしたが最終日になってコンディショナーとボディクリームが追加されてましたので3日間は忘れていたものと思われます。 以上の点を総合的に考えると明るさの点が改良されればまた利用するかもしれませんが人にお薦めはしないかなと思います。
2018 年 9 月に 4 泊滞在
ntからの返信 (投稿日 : 2018 年 10 月 10 日)
Dear Mayu , thank you for taking the time to write a nice review about La Suite West . We are sorry that you found the room too dark , we do have in plan a full refurbishment , so hopefully we will address the lighting issues also . Please know that you can always call the reception for any requests that you have , such as water or more bath products . Hoping to have you back again soon , Kind regards, Nicoleta Tudor

10/10 (非常に良い)

Milca

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, great communication
2024 年 5 月に 3 泊滞在

8/10 (良い)

Ling

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
Location is great and close to a park.
2024 年 4 月に 5 泊滞在
Faycal - からの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Ling,Thank you so much for taking the time to leave us feedback. We’re grateful to see our guests enjoy many aspects at LaSuite. We appreciate you taking the time to share your rating with us. We hope to welcome you back again soon. Kind regards, Guest Senior Manager.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything is walkable from this hotel. Restaurants, grocery, tube station, Hyde Park etc. The staff is friendly and the property is very clean.
2024 年 5 月に 2 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Jennifer,Thank you for your wonderful review! We are thrilled to hear that you found our location convenient, with everything you needed within walking distance, including restaurants, grocery stores, the tube station, and Hyde Park.It’s also great to know that our friendly staff and clean property made a positive impression on you. We strive to provide a comfortable and welcoming environment for our guests, and your feedback reassures us that we are on the right track.We look forward to welcoming you back on your next visit to the area.Best regards,

10/10 (非常に良い)

David

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente servicio
2024 年 5 月に 3 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello David,Thank you for leaving us such a wonderful review.We hope to welcome you back to La Suite West on your next visit to London.Kind regards,

10/10 (非常に良い)

Pierre-thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
just perfect
2024 年 5 月に 4 泊滞在
Faycalからの返信 (投稿日 : 2024 年 5 月 18 日)
Hello Pierre-Thomas, Thank you for your feedback. It's wonderful to hear you enjoyed LaSuite West. We're committed to providing top hospitality experience and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 (非常に良い)

Chelsea

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location - near the Bayawater underground and have buses to notting hill area lcoated around the corner. Room was great for our young family and interior design was nicely done. Would stay again if we are visiting in London.
2024 年 5 月に 1 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Hello Chelsea,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring London. It's great to know that your family found the room comfortable and that you appreciated the interior design.Thank you for taking the time to share your positive experience, and we would be delighted to welcome you back on your next visit to London.Kind regards,

6/10 (普通)

Andy

カップルで旅行
気になった点 : 設備とサービス
The room was smaller than pictured, it was dirty and most disappointing was they advertise a vegan breakfast but they do not. When I asked, they said they changed dining room vendors but never changed their ad. This was the main reason I booked this hotel so o was very unhappy.
2024 年 4 月に 4 泊滞在
Faycalからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Mr Andy Shobel,Thank you for your review. We are saddened to see that your stay was below your expectations. Please note that we have a selection of different room sizes for any future stay. Our breakfast is continental and comes with lots of choices, including gluten-free, vegan, and others in order to cover all guest requests. However, I checked your profile and noticed that you didn’t have any breakfast included. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

8/10 (良い)

Owning

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value.
2024 年 5 月に 4 泊滞在
Faycal からの返信 (投稿日 : 2024 年 5 月 12 日)
Hello Owning, Thank you for taking the time to rate our hotel with 4 out of 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met most of your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. Kind regards, Guest Senior Manager.

8/10 (良い)

Daniela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mir hat gefallen, dass der Kensington Park direkt in der Nähe war, es Einkaufsmöglichkeiten gab und offensichtliche Verkehrsmittel direkt in der Nähe. Was mich persönlich etwas störte, dass das Zimmer sehr hellhörig ist und keine Möglichkeit zum Lüften gab
2024 年 5 月に 4 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Daniela,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the proximity to Kensington Park and the convenience of shopping opportunities and transportation nearby.However, we apologize for the inconvenience you experienced with the noise and ventilation in your room. Your feedback is important to us, and we'll certainly look into ways to improve these aspects to ensure a more comfortable stay for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,

8/10 (良い)

Veronica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 2 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Veronica,Thank you for your rating and feedback. We're glad to hear that you had an overall positive experience during your stay with us.We hope to welcome you back to La Suite West in the future.Kind regards,

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the perfect spot for a visit to the Royal Albert Hall for a concert. There were a raft of excellent eateries in the vicinity and we were able to stroll through the park for the event in delightful evening sunshine. The hotel was beautfully presented and quiet. We would certainly use it again for future visits.
2024 年 5 月に 1 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Stephen,Thank you for sharing your wonderful experience with us! We're thrilled to hear that our hotel's location was perfect for your visit to the Royal Albert Hall and that you enjoyed the nearby eateries and the stroll through the park. It's fantastic to know that you found our hotel beautifully presented and quiet, contributing to a delightful stay.We appreciate your kind words and your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for future visits. Kind regards,

8/10 (良い)

Lydia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was easy to get to from the station. Very convenient to walk to. The room was spacious and had all the ammenities needed and was nice and quiet. We didn’t have breakfast during our stay but it looked great and there was always people enjoying it each morning.
2024 年 5 月に 5 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Lydia,Thank you for your wonderful review! We're delighted to hear that you found our property easy to access from the station and that you enjoyed the convenience of its location. It's great to know that your room was spacious, well-equipped with amenities, and provided a quiet environment for a comfortable stay.We're glad to hear that you noticed our breakfast offerings and that many guests were enjoying it during your stay. If you decide to join us for breakfast on your next visit, we're confident you'll find it equally enjoyable.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Kind regards,

10/10 (非常に良い)

Mario

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bella la struttura e molto accogliente e disponibile il personale. Buona la colazione ed ottima la posizione per visitare il centro anche a piedi. Consigliato a famiglie con bambini.
2024 年 4 月に 5 泊滞在
Faycalからの返信 (投稿日 : 2024 年 5 月 2 日)
Hello Mario, Thank you for taking the time to post a perfect 5/5 rating regarding your recent visit. We're committed to providing a top hospitality experience and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 (非常に良い)

Massimiliano

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Struttura molto bella e comoda perché situata proprio all'uscita della stazione Bayswater della circle. Pulizia top. Stanze tenute bene. Unica pecca forse è lo spazio ristretto dell'area colazione, ma credo che nei periodi caldi sfruttino anche l'esterno e quindi si crei meno coda
2024 年 4 月に 4 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Massimiliano,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very nice and convenient, especially due to its location right at the exit of the Bayswater station of the Circle line. We're also glad that you appreciated our top cleaning standards and well-kept rooms.We understand your feedback regarding the limited space in the breakfast area, and we appreciate your understanding. During warmer periods, we do indeed utilize the outdoor space to accommodate more guests and reduce waiting times. Thank you for choosing to stay with us, and we hope to welcome you back for another visit in the future.Kind regards,

10/10 (非常に良い)

Kassandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Kassandra,Thank you so much for your perfect rating! We're thrilled to know that you had a fantastic experience during your stay with us. We look forward to welcoming you back for another wonderful stay!Warm regards,

10/10 (非常に良い)

Clare

良かった点 : 施設のコンディションと設備
Excellent location. Very close to Kensington gardens, tube locations and convenient shopping
2024 年 4 月に 3 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Clare,Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's excellent location, which is indeed very close to Kensington Gardens, tube stations, and convenient shopping areas. Providing convenience and accessibility for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard.We hope you had a wonderful time exploring the nearby attractions and amenities, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

8/10 (良い)

Francois Jean、Toronto

2024 年 4 月に 4 泊滞在
Faycal からの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Francois Jean,Thank you so much for taking the time to leave us feedback. We’re grateful to see our guests enjoy many aspects at LaSuite. We appreciate you taking the time to share your rating with us. We hope to welcome you back again soon. Kind regards, Guest Senior Manager.

8/10 (良い)

Irene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicely appointed hotel but JrSuite a little tight with amount of furniture (double bed, loveseat, 2 chairs and 2 person table for eating) but beds were comfortable Our room was located open to outside so didn’t actually enter hotel except for check in and out. Included mini kitchenette with tea/coffe/hot chocolate service & small refrigerator stocked with water & OJ. The street hotel is on is busy during the day but quiets down after dark. It is located one street over from the Baywater tube station and there are a lot of restaurants on this street. Try Taza for take away if you like Shwarma. Unfortunately, this area is a little less desirable which can bleed over onto the street the hotel resides on. My only complaint about our room was that the service access to outside rooms came up a metal staircase directly under our window & had a metal gate that shared our front step. Everytime someone came up that way you could hear them in the stairs and the gate creaked open & gate latch clanged shut. Fortunately, this didn’t start until after 8 am and was done by the mid afternoon. There is a very nice seating area with an arbor that runs between the front of the building & the street with locked gates that provides a buffer from the street traffic which would be nice to use when the weather cooperates. I never felt unsafe walking around and it has good access to Paddington station should you be using Heathrow Express to LHR.
2024 年 4 月に 3 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Irene,Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found our hotel nicely appointed and that you appreciated the amenities provided in your Junior Suite, including the mini kitchenette and comfortable beds.We understand your concerns about the noise from the service access to outside rooms, and we apologize for any inconvenience this may have caused. We're pleased that you found our location convenient for accessing the Bayswater tube station and exploring the nearby restaurants.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,

8/10 (良い)

Vanessa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel overall. The staff was very helpful and accommodating! Close to Hyde Park, shopping, dining, and transportation.
2024 年 4 月に 1 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Vanessa,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay with us and that you found our hotel to be nice overall. It's great to know that our staff was helpful and accommodating during your visit. Providing excellent service and ensuring our guests have a comfortable experience is our priority.We're also pleased to hear that you enjoyed our hotel's proximity to Hyde Park, shopping, dining, and transportation options. We strive to offer convenience and accessibility to enhance our guests' stay.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

10/10 (非常に良い)

Maria Teresa Cardoso

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the location
2024 年 3 月に 2 泊滞在
Faycal からの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Maria Teresa,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

4/10 (不満)

Heng Seong

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
One of the staff members during the late night check in was quite impolite and unfriendly. The other staff member who helped us with our luggage was very friendly and helpful though. Rooms are clean but very small and we could not open our luggages in the limited space. Hot water was not available after showering for a while. Furthermore, we were charged a compulsory service fee per room which wasn't mentioned upfront at any point during the booking or check in process. The only positive with this hotel is the location with many shops and cafes within walking distance.
2024 年 4 月に 1 泊滞在
Faycal からの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Heng Seong, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best wishes, Guest Senior Manager

8/10 (良い)

Sudhanshu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Easy walk to hyde park and the tube. Staff as great and helpful
2024 年 4 月に 6 泊滞在
Faycal からの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Sudhanshu ,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.kind regards,

10/10 (非常に良い)

george

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Faycalからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello George,Thank you so much for your exceptional feedback. We are so happy to see that we win your trust and provide you with the best guest service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

6/10 (普通)

Libby

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Stayed at this hotel twice now, First time was absolutely lovely. This time round was also very nice. lovely staff but had a few problems with tv remote connecting to tv. and bathroom door not being able to shut properly. room was also very warm even tho we turned it down to the lowest. these problems are minor and still had a lovely time wonderful and helpful staff
2024 年 4 月に 3 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Libby,Thank you for returning to La Suite West and we appreciate your kind words and feedback. We're delighted to hear your positive comments about our staff. We appreciate your feedback in regards to the tv remote and the bathroom door and we do apologise for any inconvenience caused. Rest assured these issues will be addressed immediately. We hope to see you soon!Kind regards,

10/10 (非常に良い)

Graham

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good breakfast and within walking distance of the tube and some landmarks. Room is a good size.
2024 年 4 月に 3 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Graham,Thank you for your feedback! We're delighted to hear that you was satisfied with your room size and that you appreciated our convenient location near two underground stations as well as the close proximity to landmarks. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards,

10/10 (非常に良い)

Eleni

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There are always loud people hanging outside the building across the street. Not sure why…or what they’re doing there.
2024 年 4 月に 4 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Eleni,Thank you for choosing La Suite West for your stay in London. We do apologise if any inconvenience was caused by the external noise from the building across the street, we hope it did not disturb your time with us. We hope to welcome you back in the near future.Kind regards,

8/10 (良い)

Mark

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place, in a very quiet area that lets you forget you’re actually in London. Only negatives were the pillows which weren’t good enough and very slim and you only get 1 pp and the breakfast was just poor. Who has Cajun chicken panini for breakfast? Apart from this it’s was a good place.
2024 年 4 月に 1 泊滞在
Faycalからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Mark, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our top location, being close to two metro stations, and that you found the area quiet yet convenient with everything you needed nearby. We do apologise if the pillows didn’t meet your expectation, I checked the record and I didn’t find a record about this. If you mention it to the staff, they would be more than happy to provide you with extra pillows or suit your needs. Our breakfast menu is continental, including chicken and vegetarian sandwiches recipes, which are perfect for a daily breakfast in many cultures.Best wish,Guest Senior Manager.

6/10 (普通)

Cindy

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was dark and the bathroom had a smell
2024 年 4 月に 3 泊滞在
Faycalからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Cindy,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement, we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

8/10 (良い)

valeria

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Siamo stati 3 giorni e la struttura è buona, personale gentile ma la camera ma soprattutto il bagno è davvero minuscolo. Diciamo che per 3 giorni può andare. Non posso dire fosse sporco perché non è così ma direi che la pulizia potrebbe essere un pochino rivista. Al check out abbiamo chiesto di chiamarci un taxi per andare all’aeroporto ma è arrivato un driver privato (la ragazza della reception aveva comunicato che avremmo pagato con carta). Arrivati a LCY ci ha detto che voleva i contanti oppure di lasciare a lui i dati della nostra carta compresa scadenza e cvv, cosa che ovviamente non abbiamo fatto. Allora ha detto che accettava € e ha chiesto 110€. Fortuna che li avevamo! Consiglio di cercarvi il taxi da soli o prendere i mezzi. Nell’insieme buono.
2024 年 4 月に 3 泊滞在
Faycal からの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Valeria, Thank you for your feedback. We're delighted that you appreciated the friendly staff and many other aesthetic aspects of our hotel. We note your feedback that the pickup tax was below your expectation and apologize for that. Please note that the taxi company is an independent body, we just facilitate the services for our guests. However, I will pass this comment to they manager in order to improve their services. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Faycal からの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Michelle,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement.we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 (非常に良い)

Andrew、Bad Schoenborn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Klasse Lage nahe zweier Underground Stationen.
2024 年 3 月に 4 泊滞在
Faycalからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Andrew, Thank you for your feedback regarding your recent stay. It's always nice to hear that our valuable guests enjoy their visit. We look forward to welcoming you again for your next visit to London. Kind regards,Guest Senior Manager.

10/10 (非常に良い)

Miriam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Hotel nahe an 2 U-Bahnstationen.
2024 年 3 月に 5 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Miriam,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be very nice. It's great to know that our location near two subway stations was convenient for you during your visit.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

6/10 (普通)

Anthony、Brooklyn

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The hotel is in a great location and easily accessible via subway with multiple stations close by. The room was clean but the bathroom design needs some work. The sinks never drained properly and there was always water sitting in there.
2024 年 3 月に 5 泊滞在
Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be great and easily accessible via subway, with multiple stations close by.However, we apologize for the issues you encountered with the bathroom sinks not draining properly. Please rest assured that we take such matters seriously, and we will address this promptly with our maintenance team to ensure that the issue is resolved and that our guests have a more comfortable experience in the future.We appreciate you bringing this matter to our attention, as guest feedback is valuable to us as we continuously strive to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

10/10 (非常に良い)

Jamie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable yet trendy boutique hotel in a nice and relatively quiet area. Very convenient to the Underground station so you can hear a bit of noise from the tube passing but it wasn’t too bad (we were on the first floor so I imagine ground might be a little louder). Bed was comfortable and our daughter slept soundly on the sofa bed). Rooms can be a bit tight for a family with large suitcases but we managed fine with our two young children. Complementary water, juice, cookies were a nice touch as well! Overall a great boutique hotel stay in London.
2024 年 3 月に 3 泊滞在
Faycalからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Jamie, Thank you for your feedback. It's wonderful to hear you enjoyed Lasuite West. We regret any disturbance of tube noise that is really out of our hands. As you know, London is full of underground tube lines. We're committed to providing a top hospitality experience, and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Faycal – Guest Senior Manager.