Dear K,Thank you for staying with us at the Hilton London Tower Bridge and also for taking the time to complete our on-line survey relating to your stay with us. I have noted down your comments and ratings below 5 in certain areas, hence may I ask you to email me more details in order for us to be aware on which aspects of the rooms and service could we improve. It is only through such feedback that we are able to do so. I look forward to hear from you and please, let us know if there is anything else we can assist you with in the meantime. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future.

Dear Guest,Thank you for staying with us at the Hilton London Tower Bridge and also for taking the time to complete our on-line survey relating to your stay with us. I am delighted to hear that your overall service in our Hotel was very good. It is particularly warming to receive such a positive valuation of the services and facilities we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be greatly encouraged by your positive scores. Thank you once again for staying with us. I do hope that we will have the opportunity to welcome you back to the hotel at some point in the near future on your next stay in London.Kind Regards, Dora Di StellaGuest Relations Manager

Thank you for the feedback

Dear Guest, Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future. Kind regards, Bally Mahal Guest Relations Executive

Dear Guest, Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future. Kind regards, Bally Mahal Guest Relations Executive

Dear Guest, Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future. Kind regards, Bally Mahal Guest Relations Executive

Dear Guest, Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future. Kind regards, Bally Mahal Guest Relations Executive

Thank you for sharing your feedback with us and we hope to have soon the pleasure of welcoming you back! Kind Regards

Dear Guest, Thank you for have taken the time to share your feedback about your experience. I am pleased to read you enjoyed your stay and most aspects of our hotel. I regret to hear the issues you experienced with the AC and shower in your room. I truly apologise for the inconvenience caused by this. We appreciate all feedback provided by our guests as it allows us to monitor and improve the areas we may be falling short in. Please be assured that all the points you raised have been addressed and taken on board by management team. Thank you for choosing to stay with us at Hilton London Tower Bridge, and we hope to welcome you back in the near future. Best Regards, Mike Puddu Guest Relations Manager

Thanks for staying with us. We appreciate your feedback!

Dear Vivette,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Evan, Thank you for taking the time to write a review of our property and sharing with us your wonderful experience. We strive to provide exceptional customer service for all of our guests and it is very rewarding to know we were able to do this for you. I hope we will have the pleasure of welcome you back soon.

Dear Kelly, we are delighted to hear that you enjoyed your stay with us and thank you for you sharing your experience with the us! Thank you very much for your lovely review of our hotel! We are happy to hear that you were satisfied with your stay and the entire team took such a good care of you! We certainly hope that we are able to welcome you back to the hotel in the future to enjoy another great stay.

Dear Andy,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Greta,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Jeremy,Thank you for taking the time to share your experience at Hilton London Tower Bridge. We're delighted to hear that you enjoyed your stay with us and that our convenient location near London Bridge station suited your needs perfectly.We agree that the Thames river boat from London Bridge pier offers a scenic and enjoyable way to travel east or west, providing a refreshing alternative to the tube. It's great to hear that you took advantage of this option during your time in London.At Hilton, we take pride in delivering a high standard of quality and service to our guests, and we're pleased that you found our hotel to be consistent with your expectations of the Hilton brand.We truly appreciate your positive feedback and recommendation. Should you find yourself back in the area, we would be honored to welcome you back to Hilton London Tower Bridge for another memorable stay.Warm regards,

Dear Sophie,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Miguel,Thank you for taking a moment to share your experience. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Rashiul,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Sandra,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.

Dear Michael,Thank you for taking the time to rate us online. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details (room number, date of stay) on our hotel email address lontb_guestrelations@hilton.com in order to investigate and take the necessary actions.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Kind Regards,Murat AhmetGuest Relations Manager

Dear James,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you had such a fantastic experience during your recent stay at Hilton London Tower Bridge!It's wonderful to hear that our hotel's prime location near London Bridge station, the Thames, Tower Bridge, and Borough Market met your expectations. We strive to provide our guests with convenient access to all the vibrant attractions London has to offer, and we're thrilled that you found our location to be so convenient.We're also pleased that you found our modern rooms and super comfy beds to your liking. Providing a comfortable and relaxing environment for our guests is one of our top priorities, and we're thrilled that we succeeded in making your stay enjoyable.Thank you once again for choosing Hilton London Tower Bridge. We hope to have the pleasure of welcoming you back for another memorable stay in the near future!Warm regards,

Dear Stephen,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Darian,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.

Dear Stephanie,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Joanne,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear David,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Guest,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Atul, Thank you so much for taking the time to rate us. We are glad to see that you enjoyed your stay with us. We are looking forward to welcoming you back to our property very soon. Warm regards, Guest Relations Team

Dear Victor,Thank you for taking a moment to share your experience. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Mark,Thank you for taking the time to provide feedback regarding your recent stay at Hilton London Tower Bridge. We value your input and strive to ensure that all our guests have a pleasant experience with us.We noticed that you have rated your stay with a low score, and while we respect your opinion, we would greatly appreciate it if you could provide us with more details about your experience. Understanding the specific areas where we may have fallen short will enable us to address any issues promptly and enhance our service for future guests.Your satisfaction is our utmost priority, and we are committed to delivering exceptional hospitality. Please feel free to reach out to us directly with any additional feedback or concerns you may have. We genuinely hope to have the opportunity to welcome you back and exceed your expectations in the future.Thank you for choosing Hilton London Tower Bridge.Warm regards,

Dear Paul,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Ant,Thank you for taking the time to share your feedback following your recent stay at Hilton London Tower Bridge. We sincerely appreciate your comments and apologize for any inconvenience you experienced during the check-in process.We are sorry to hear that you found it difficult to understand our check-in staff and that there were not enough team members available during peak times. Please know that we take your feedback seriously and will address these concerns with our team to ensure that all of our guests receive clear communication and prompt assistance at all times.We are, however, pleased to hear that despite the challenges you encountered, our staff members cared deeply about your experience and made every effort to assist you to the best of their ability. Providing exceptional service and ensuring guest satisfaction are our top priorities, and we are grateful for your recognition of our team's efforts in this regard.Your feedback serves as a valuable tool for us to improve and enhance the guest experience, and we thank you for bringing these matters to our attention. We hope that despite the issues you encountered, you were still able to enjoy your time with us.If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. We appreciate your patronage and hope to have the opportunity to welcome you back to Hilton London Tower Bridge in the future for a more seamless and enjoyable stay.Warm regards,

Dear Mariann, Thank you for staying with us at the Hilton London Tower Bridge and also for taking the time to write an online review relating to your stay with us. I am so pleased to hear that our staff were able to provide you with a great service. We are always aiming to provide a 10/10 service to our guests and we are sorry we weren't able to do that for you. Please let us know if there is anything we can do to improve. We hope that we will have the opportunity to welcome you back at our hotel and provide you with an even better service.Warm regards,Guest Relations Team

Dear Zian,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Carol, Thank you very much for staying with us here at the Hilton London Tower Bridge and for sharing your positive comments. I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay.Warm regards,Guest Relations Team

Dear Harri, Thank you so much for taking the time to provide us with a review regarding your stay at Hilton London Tower Bridge. We are happy to see that you have enjoyed your stay with us on this occasion we are hoping to have the opportunity to welcome you back to our hotel and provide you with an even better experience.Warm regards,Guest Relations Team

Dear Luciana, Thank you so much for taking the time to review your stay with us at Hilton London Tower Bridge. We are so happy to have welcomed you and that over all you have enjoyed your stay. We always aim to deliver a 10/10 service and we are sorry we weren't able to do that for you. We hope that despite this we will have the opportunity to welcome you back in the near future.Warm regards,Guest Relations Team

Dear Leri, Thank you so much for choosing to stay at Hilton London Tower Bridge we are pleased to see that you have enjoyed your stay with us and all of our facilities. We hope to have the opportunity to to welcome you back at our hotel in the near future.Warm regards,Guest Relations Team

Dear Joanne, Thank you so much for choosing to stay with us at Hilton London Tower Bridge. We always aim to provide a 10/10 experience for our guests and we are so pleased to see that we were able to do that for you. Looking forward to welcome you back at our hotel.Warm Regards,Guest Relations Team

Dear Paul,Thank you for choosing to stay with us at Hilton London Tower Bridge and for taking the time to share your feedback.We are delighted to hear that you have stayed with us on multiple occasions and that you found our rooms satisfactory. However, we are disappointed to learn that your breakfast experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. Rest assured, your comments regarding the breakfast selection have been duly noted, and we will try to review our offerings to ensure they align with the high standards expected from the Hilton brand.We appreciate your kind words about our staff and are pleased to hear that you found them accommodating. Your feedback is invaluable to us as it helps us continually improve our services.As the 1751 Restaurant is not managed by Hilton London Tower Bridge, we will ensure that your feedback is passed on to their management for their attention and review.We hope to have the opportunity to welcome you back for another stay and provide you with an enhanced experience that reflects the true essence of hospitality that we strive to deliver.Sincerely,Murat AhmetGuest Relations Manager

Dear Miguel,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Beatriz,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Beatriz,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager

Dear Gordon,Thank you for taking a moment to share your experience. I was disappointed to learn of your experience and first and foremost, please accept my sincere apologies for the inconvenience this must have caused you during your stay. I would like to assure you, that your experience is not reflective of our normally high standards of service. Please rest assured that the team has been addressed so that an incident of a similar type does not reoccur, while training follows. I am confident that this incident is an exception, the service levels we strive to reach for every single guest stay remains our aim and if you do reconsider and wish to return please use my contact details below and I would be delighted to ensure that you have a wonderful stay with us Here in Hilton London Tower Bridge we aim to provide excellent service to all of our guests by making your stay smooth. This incident is no determining our standards and service and I hope this will not be a reason not visiting us in the future. Once you decide to visit us again please do not hesitate to contact me in person and I will be more than happy to take care of your room allocation and reservation in general. Once again, please accept our honest apologies and I look forward to welcome you back to the hotel in the near future. We are looking forward welcoming you again in our property. Remaining always at your disposal for further assistance or information.Sincerely,

Dear Mrs E,Thank you for taking a moment to share your experience. I am glad to see that you had an overall pleasant stay. However, I am disappointed to hear that you had experienced issue with slow drainage. I will certainly share your feedback with relevant department.This constructive feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,