2/10 (非常に不満)
宿泊されたお客様
家族旅行
2019 年 7 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The trip was indeed a nightmare. The room looked like a construction site. The walls were unpainted. The TV in the living room was dropped on the floor with all the cables. (Photos are available on request on our arrival on Wednesday morning.
After 3 days of complaining, workmen turned up and sanded and painted the walls while we were guests in the room! With all the dust and noise, we were forced to check out and go to another hotel for Saturday night.
When the cleaning lady came, she only came because we complained that the place was dusty! Even then, she stated that she was only there to clean the floor near the entrance where the dust was excessive. The rest of the room could only be cleaned if we paid an extra cleaning fee of £40.
The lock to the front door was spoilt and was left un-fixed all through our stay!
After over a week of complaining, they eventually came to hang the TV on the wall. But alas, the coaxial cable was too short so there were no signals. And till we left, the TV stood there, unused and unconnected after 2 weeks.
They had only one set of bedsheets and towels. So if you washed, you had to wait until the wash was dry and quickly had to iron them to reuse. Else, you were forced to go without bedsheets for the night.
Argued and argued and eventually got a report for one room for one night. Really wrecked our holidays and it’s our earnest desire that future guests are spared the nightmare that is Blue Green Suites.
宿泊されたお客様
2019 年 7 月に 17 泊滞在