Dear Mr Sugiwaki,I'm sorry to see that yo left a 1 star review, Please email us direct so we can understand what went wrong.

Thank you for your review! See you again soon!

Thank you for taking the time to share your experience.On behalf of our entire team, I apologise for the concerns you have shared about your experience at our hotel. I have addressed this issue with our team, and I assure you we are working diligently to ensure a similar situation does not reoccur. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons

Thank you for leaving a review.

We are happy you had a pleasant stay with us, and our hotel and its location were to your liking. We do hope to see you again very soon.

Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you again soon.

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Marcello,Thank you for contacting us and sharing your recent experience at Assembly Covent Garden. We are deeply sorry to learn that your stay fell short of the exceptional hospitality we strive to provide.We understand your disappointment, particularly regarding the missing amenities and the impersonal service you received. These elements are fundamental to creating a comfortable and welcoming environment for our guests, and their absence fell short of our high standards. We will be investigating these lapses thoroughly to ensure they are not repeated.Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. It allows us to continually improve the guest experience at Assembly Covent Garden. We can assure you that we are taking your experience seriously and will take appropriate action to address these shortcomings.Given the significant issues you encountered, we completely understand why you wouldn't recommend Assembly Covent Garden at this time. However, we are confident that with the improvements we're implementing, we can offer a significantly better experience in the future.Best Regards,Customer Care Team

Thank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.

Hello JacquelineThank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.

Dear Alexandra, Thank you for sharing your experience at Assembly Covent Garden. We're sorry to hear that the room size didn't meet your expectations. Our team truly appreciates your kind words about the friendliness of our staff. We understand that space could be a concern, especially with luggage, and we appreciate your feedback. We hope you were still able to enjoy the surrounding attractions and the unique experience of our rooftop bar. Your comfort is important to us, and we will take your comments into consideration for future improvements. We appreciate your valuable feedback and hope to welcome you back for a better stay next time. Best Regards,Customer Care Team

Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

Thank you very much for reviewing your stay

Thank you very much for reviewing your stay

Thank you very much for reviewing your stay

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

We are happy you had a pleasant stay with us, and our hotel and its location were to your liking. We do hope to see you again very soon.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for reviewing your stay with us.

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Thank you for reviewing your stay with us. We are glad to know that the room was to your liking.

Thank you for reviewing your stay with us. We are glad to know the location of the hotel was to your liking.

Thank you for your stay and kind feedback! We're thrilled you enjoyed our central location. We look forward to welcoming you back soon!

Thank you for reviewing your stay with us. We are glad to know that you enjoyed your stay.

Thank you for sharing your experience with us.

Thank you for sharing your experience with us.

Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

Thank you for reviewing your stay with us.

Thank you for taking the time to leave a review, it is such a pleasure to read your lovely comments regarding our hard-working team, we are so pleased that you enjoyed a great stay with us! We'll address your comments about the sink and shower to the maintenance team. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

We are overjoyed by your appreciation! It is great that you loved your experience with us, and we do hope to see you again very soon.

We are glad that you enjoyed our location and that our staff made your stay so memorable. Our top priority is to deliver excellent experiences to our guests, so we are happy you were satisfied. We are sorry to see we have fallen short on some aspects of your stay with us but I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

Thank you so much for your feedback. We are glad to hear you enjoyed your stay with us, we hope to welcome you back again!

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Thank you for sharing your review! We're delighted to hear that you enjoyed our fantastic location near so many iconic London spots. Our staff works hard to ensure a welcoming experience, and we appreciate your kind words. We'll definitely take your feedback about tea making facilities into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay!

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for reviewing your stay with us.

Thank you very much for reviewing your stay

Thank you for staying with us and for leaving us feedback. I am sorry about the condition of the room and the missing amenities

Thank you for your feedback.

Thank you for reviewing you stay with us.

Thank you for reviewing you stay with us.

Hi Chloe, Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced with the room transfer and the broken aircon. Your feedback is important to us, and we will address these issues internally. We're glad that you found the staff at the sister hotel hospitable. We strive to provide a clean and welcoming environment for all our guests, and we apologize for falling short during your stay. Your comments will help us improve our services moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.Best Regards,Customer Care Team

Sorry we fell short of your expectations. We hope to make it up to you next time you visit.

Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends or family again soon.

Thank you for the review and we appreciate the feedback.

Thank you for reviewing your stay with us.

Dear Amy, Thank you for your feedback!