シティ ビュー

アルハンブラ ホテルの口コミ

2.5 out of 5
アルハンブラ ホテル
17-19 Argyle Street, London, England

口コミ

8.4

とても良い

評価 10 - 1016 件の口コミ中 429 件が非常に良い" "
評価 8 - 1016 件の口コミ中 375 件が良い" "
評価 6 - 1016 件の口コミ中 134 件が普通" "
評価 4 - 1016 件の口コミ中 47 件が不満" "
評価 2 - 1016 件の口コミ中 31 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

SEIJI

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Seiji,We are grateful that you stayed with us. Though you haven't provided any details about your recent visit, we assume you appreciated our immaculate position in the centre of London, which is only a 2-minute walk from major subterranean transportation options as well as international train station EUROSTAR. Please do not hesitate to get in touch with us if you have any further information to contribute in this review. We hope to see you again in the future and pledge to improve your experience during your next visit.Kind regards,

10/10 (非常に良い)

Yuja

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔で簡潔でとてもよい。なによりキングズクロス駅からすぐという立地が魅力的。廊下が狭くエレベーターもないので重い荷物が多い人は大変だが、バストイレは共用ということも含めて、立地のよさとコスパのよさでカバーされると思う。電気ポット、コップ類、ドライヤー、洗面台は室内にあります。
2024 年 3 月に 2 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 4 月 18 日)
親愛なる Yuja,ご予約をよろしくお願いいたします。 お客様のご経験が素晴らしいものであったと伺い、大変嬉しく思います。 当ホテルが主要な交通拠点に近いため、ロンドンへのご旅行がより便利になることを嬉しく思います。 また当ホテルでお会いできることを心よりお待ちしております。敬具、

10/10 (非常に良い)

RIE

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駅から近く部屋もとても綺麗でした。
2024 年 3 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Rie,We are grateful by your insightful and frank evaluation, beyond words. We hope that we fulfilled all of your demands during your visit, and we are delighted to have you as a repeat pleased customer. We are glad for receiving such a a perfect score. It encourages us to keep working really hard each day. We hope that when you come back in the future, there will be even more upgrades to our amenities. It will give me great pleasure to meet you in person in the future.Kind regards,

8/10 (良い)

Kimie

2024 年 2 月に 2 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Kimie,Thank you for your review! We appreciate your feedback and are pleased to hear that you had a positive experience overall. If there's anything specific you think we could improve on to earn that extra star, please feel free to let us know. We hope to welcome you back again soon!Kind regards,Martin - Reception

6/10 (普通)

Takao

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It is conveniently located very close to the station. Very difficult to climb the stairs to the third floor with large suitcases. The water pressure in the shower is too weak.
2024 年 1 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Takao,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments regarding our convenient location close to the station. However, we apologize for any inconvenience you experienced with the stairs and the water pressure in the shower.We understand that climbing stairs with large suitcases can be challenging, and we regret any difficulty you faced. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services.If there's anything specific you would like us to address or if you have further details about your experience, please feel free to share. We are committed to making every guest's stay enjoyable, and your input helps us achieve that goal.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, ensuring a more comfortable and enjoyable stay.Best regards,Martin - Reception

6/10 (普通)

Minori

2023 年 11 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Minori,Thank you for taking the time to share your rating about your recent stay with us. If there are specific aspects you feel we could enhance, please don't hesitate to share them with us.We hope you'll consider staying with us again in the future, and we'll strive to make your next experience even better.Thank you for choosing us, and we look forward to the opportunity to host you again.Best regards,Martin - Reception

10/10 (非常に良い)

Kenshiro

2023 年 11 月に 1 泊滞在
Mauro - Receptionからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank for your review, we hope to receive you back soon.

10/10 (非常に良い)

Yoshiko

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Martin - Receptionからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Yoshiko,thank you so much for your great rating and for your recent stay at the Alhambra Hotel. It was great to have you here with us and we hope to see you again.Kind regards,Martin - reception

6/10 (普通)

mai

2023 年 10 月に 1 泊滞在
Mauro - Receptionからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Guest,Thank you for your kind review and for choosing Alhambra Hotel.Kind Regards,Mauro - Reception

4/10 (不満)

Yasuhiro

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Martin - Receptionからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Mr Yasuhiro,We appreciate your feedback and thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your recent stay did not meet your expectations. We take all guest feedback seriously as it helps us identify areas where we can improve our services and accommodations.We would like to learn more about your specific concerns so that we can address them directly. Your satisfaction is important to us, and we are committed to making necessary improvements to ensure a better experience for our guests.Please consider reaching out to our customer service team or providing more details about your stay so that we can investigate and take appropriate action. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Kind regards,Martin - reception

6/10 (普通)

Yumi

良かった点 : 清潔度
ロケーションの良さのみ
駅から至近。部屋は最低限のものがあるのみ。エレベーターがないので重い荷物を運ぶのに汗だく。スタッフの方は親切でした。
2023 年 7 月に 1 泊滞在
Mauro - Receptionからの返信 (投稿日 : 2023 年 7 月 29 日)
Dear Customer,Thank your for your review.Kind Regards,Mauro - Reception

6/10 (普通)

Sho

良かった点 : 清潔度、スタッフとサービス
2023 年 6 月に 1 泊滞在
Mauro - Receptionからの返信 (投稿日 : 2023 年 6 月 18 日)
Dear Customer,Thanks for your review.Kind Regards,

8/10 (良い)

Nobuyoshi

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
This is very conveniently located near St Pancras station, and the staff are friendly. However, as is often the case in London, the room is rather small. The storage room is in the basement, for which there is no lift. So, carrying down and up a heavy suitcase was a bit tough.
2023 年 4 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2023 年 5 月 6 日)
Dear Nobuyoshi,thank you for your positive feedback and for your stay at the Alhambra Hotel. We are happy to see that you found our location great and our friendly staff. We are always happy to assist with luggage if needed. We hope to see you again in the future.Kind regards,Martin - Reception

10/10 (非常に良い)

Naoko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2023 年 3 月 28 日)
Dear Mr/Mrs Kobayashi,thank you for your great rating and for your stay at the Alhambra Hotel. We are happy to see another happy and satisfied guest leaving our hotel and we hope to see you again in the future.Kind regards,Martin - Reception

10/10 (非常に良い)

Rutsuko

2023 年 3 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Rutsuko,thank you for your positive review and for your stay at the Alhambra Hotel. We hope to see you again in the future.Kind regards,Martin - Reception

4/10 (不満)

Yoichi

2023 年 2 月に 3 泊滞在
Martin - Receptionからの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Yoichi,thank you for your feedback and for your stay with us. We are sorry we did not meet your expectations and hopefully you will find more suitable hotel for your next visit of central London.Kind regards,Martin - Reception

8/10 (良い)

??

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 4 泊滞在

8/10 (良い)

Fumiko

10/10 (非常に良い)

SATOKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
本当に立地が最高。駅から歩いてすぐ。
2022 年 11 月に 1 泊滞在
Tomas - Receptionからの返信 (投稿日 : 2022 年 11 月 13 日)
親愛なる夫人。 坂部聡子さんご旅行中に便利な場所であることがわかり、大変嬉しく思います。 あなたの肯定的なフィードバックは高く評価されました。 またお会いしましょう!敬具、トーマス - レセプション

10/10 (非常に良い)

Takato

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
チェックアウト後も荷物を預かってくれました。
2022 年 7 月に 3 泊滞在
Tomas - Receptionからの返信 (投稿日 : 2022 年 7 月 30 日)
親愛なる増田隆人、 アルハンブラホテルでのご滞在をお楽しみいただき、誠にありがとうございます。 あなたのフィードバックは高く評価されました。 またお会いしましょう! 敬具、 トーマス-レセプション

8/10 (良い)

saki

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在
Martinからの返信 (投稿日 : 2020 年 2 月 10 日)
Dear guest, thank you for your stay at the Alhambra Hotel and for your review. We hope to see you again in the future. Best regards, Martin - Reception

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備
キングスクロス・セントパンクラス駅に近い。朝食付き。
キングスクロス・セントパンクラス駅から近く、駅利用者には便利ですが、近い分、地下鉄の走る音が少し聞こえます。シングル部屋はとても狭いですが、必要なものはそろっています。ただ、シャンプー・コンディショナー等はありませんでした。ホテルの玄関はロックされており、夕方のチェックインの時たまたまフロントに誰もおらず、ベルを押してフロントの人がどこかから出てきて開錠してくれるのを待たなければなりませんでした。いったんチェックインすれば、外玄関の鍵と部屋の鍵の2本1組で貸してもらえますので出入り自由です。建物はエレベーターはないと思いますので、荷物が多い・重い人は、部屋によっては運ぶのが大変かもしれません。朝7時から地下の食堂でコンチネンタル・ブレックファストが提供されます。基本的にはセルフサービスで、ペストリーや卵、ハム、パテ、チーズ、フルーツ、トマト、シリアル、ポリッジ、トーストなどなど、充実していて、よかったです。高級感はありませんが、イギリスではごく普通の朝食で、これを宿泊費込みで食べられるのは貴重だと思います。
2019 年 11 月に 1 泊滞在
Martinからの返信 (投稿日 : 2019 年 11 月 24 日)
Dear guest, thank you for your stay at the Alhambra Hotel and we hope to see you again in the future. Best regards, Martin - Reception

6/10 (普通)

宿泊されたお客様

2019 年 11 月に 1 泊滞在
Martinからの返信 (投稿日 : 2019 年 11 月 18 日)
Dear guest, thank you for your stay at the Alhambra Hotel and for your rating. We hope to see you again in the future. Best regards, Martin - Reception

6/10 (普通)

AY、japan

良かった点 : 清潔度、スタッフとサービス
一人旅で宿泊先に選びました。何でも揃うキングスクロス駅から徒歩3分と利便性は高い。部屋は壁が薄く、廊下の人が通る音がよく聞こえて気になった。 1フロアにシャワーとトイレが共同で1つずつあるが、シャワー室が狭く着替えるスペースがほぼない。また4階建で今回4階の部屋だったがエレベーターがない為、狭い階段を登っていくのでスーツケースを運ぶのに苦労した。朝食はあまり種類は豊富ではなく味も特に美味しいわけではなかった。毎日同じものなので長期滞在者は飽きてしまう。ロンドン中心部にしては比較的安い方でアットホームなホテル。寝れれば大丈夫な人に向いている。個人的には次も泊まりたいとまでは思わなかった。
2019 年 11 月に 5 泊滞在
Martinからの返信 (投稿日 : 2019 年 11 月 24 日)
Dear guest, thank you for your stay at the Alhambra Hotel and we hope to see you again in the future. Best regards, Martin - Reception

8/10 (良い)

Toyo、Osaka

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋は機能的に申し分なかった。特に、小型の扇風機を設置していたことに感謝。屋内は意外に暑かったです。(9月末)
2019 年 9 月に 3 泊滞在
Martinからの返信 (投稿日 : 2019 年 10 月 14 日)
Dear guest, thank you for your great review, we at Alhambra Hotel are very happy that you had a great stay with us. Thank you, Martin - Reception

6/10 (普通)

Toshiki

良かった点 : 清潔度
気になった点 : 客室の快適度
ロケーションは最高。ただ、部屋が狭すぎると思いました。
2019 年 9 月に 3 泊滞在
Martinからの返信 (投稿日 : 2019 年 10 月 14 日)
Dear guest, thank you for your review, we at Alhambra Hotel are very happy that you stayed with us and we hope to see you again in the future. Thank you, Martin - Reception

10/10 (非常に良い)

Lawrence

家族旅行
良かった点 : 設備とサービス
No complaints and absolutely clean
2024 年 5 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Lawrence,We greatly appreciate your careful and candid review of our service. We appreciate the wonderful feedback you have made about our service, including the fact that our rooms were pristine, that we are conveniently located near public transportation, that our accommodations are fairly comfortable, and that we provide exceptional value for the money. We are excited to welcome you back to our hotel for another memorable stay and promise to provide even better service in the future.Kind regards,

10/10 (非常に良い)

Brooks

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Mr/Ms Brooks,Thank you very much for your kind review. We are glad that you were able to enjoy your stay with us especially that our location in the central London is only 2 minutes walk away to Main Underground Station, Bus Stops and EUROSTAR International Rail. We are positive that our well maintained facility and clean rooms gave you the best comfort during your travel to the City. We hope that in the future, if your travel goes back to London, we will be delighted to have you back again at Alhambra Hotel for another memorable stay.Best regards,

6/10 (普通)

Deanna、St Cloud

家族旅行
Very cramped room despite being a room for four persons. I sufficient towels in room despite being reserved for multiple adults. Room was across the street in another building and it was a difficult hallway to maneuver with luggage. Remote control looked as if it had never been cleaned, but the rest of the room was clean.
2024 年 5 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Deanna,We are sorry to hear that you were dissatisfied with our service. During your check-in, we reminded you that if you require additional towels, you must request them at reception and they are complimentary. Also, our hotel is regularly kept and cleaned, and we apologise if you discovered any faults. Our rooms are of the same size and are based on the number of occupants. We are a budget hotel in Central London with a very clean facilities, and the majority of our guests loved their stay. We hope you will give us another chance, stay with us, and see how we have improved.Warm regards,

8/10 (良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property was super convenient for us as it was a block or two from St. Pancreas. The room was cozy and comfortable. It was in the basement and could be tricky with a lot of luggage. The fan in the closet was a nice touch.
2024 年 5 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Susan,We really appreciate your review regarding your recent stay at Alhambra Hotel London. We appreciate the good feedback you have made about our service, such as the fact that our rooms were pristine, that we are conveniently located near public transportation, that our accommodations are quite comfortable, and that we provide exceptional value for the money. We are astounded by your insightful and perfect appraisal, which makes us happy that our employees' efforts are being recognised. We are excited to welcome you back to our hotel for another enjoyable stay in the future.Kind regards,

10/10 (非常に良い)

Jacqui

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly helpful staff, squeaky clean and fresh . Excellent position for St Pancras trains Understandably small, but just what we needed for the night 👍 Will be coming back :)
2024 年 5 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Jacqui,We appreciate your kind assessment of your recent stay at the Alhambra Hotel London. We thank you for taking the time to make such great comments about our location, which is only a 2-minute walk from EUROSTAR station, as well as the position of our hotel just across the Kings Cross underground station and bus stops which has access anywhere in the city. We hope your stay went well, and thank you for noticing our clean rooms, friendly staffs and well-kept facility. We are grateful for your nice evaluation, and if you have any more comments, please let us know. We want to welcome you back if you return to London.Kind regards,

10/10 (非常に良い)

Wendy、Campbell

Great stay
2024 年 5 月に 7 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Wendy,We are grateful for your kind review of your most recent visit to the Alhambra Hotel London. We appreciate you taking the time to write such a lovely review regarding our location, which is only a 2-minute walk from the city's bus stops, underground stations, and EUROSTAR station. We hope your visit went smoothly, and we would be happy to hear any other recommendations you may have. If your trip returns to London in the future, we hope to have the opportunity to be your hosts.Kind regards,

4/10 (不満)

BRIAN、Lower Hutt

カップルで旅行, グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Great location coming off Eurostar. It is not a hotel though. Even for London. Was clean and tidy. Staff were good. All down hill from there. Tiny room 8m2. Hot and noisy. Shared tiny shower and toilet for whole floor of 6 rooms. Constantly noisy from doors opening and closing. No lift and narrow staircase to 3rd floor. Would not recommend.
2024 年 5 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Brian,On behalf of my team, we apologise for your dissatisfaction with your booking. We are the Alhambra Hotel, located in the heart of London. We have been in the business for 50 years, delivering clean, well-maintained affordable rooms with loyalty and dignity. I confirmed that you booked a Budget Basic Room, and all of our rooms are standard in size and specific to the number of occupants. We apologise if your expectations for the space are too high, as we are a budget hotel in the heart of the city with very clean rooms, and the majority of our guests enjoy their stay and recognise the helpful staff we have.You were given the choice of making your room or booking into an ensuite, but you declined and left us a negative review despite the fact that we are doing well and that all of our staff are working hard to ensure that every one of our guests is satisfied.We do not allow such statements because we are committed to our service. Brian, in the future, I would propose that you book a five-star hotel near us, as you anticipate a luxurious and big room at our budget hotel. We wish you all the best .Best of luck,

8/10 (良い)

Emmett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 2 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Emmet,Thank you so much for leaving us a review of your recent stay with us. Although we do not have much information on the rating you provided, we believe your stay with us was excellent based on the good feedback we received. Furthermore, our hotel's position, directly across from the EUROSTAR and Kings Cross stations, is only a 2-minute walk away, making your recent trip extremely convenient. We look forward to hosting you again in the future.Kind regards,

6/10 (普通)

Mark

カップルで旅行
気になった点 : 施設のコンディションと設備
Good location close to kings cross station but for that’s where it ends - we were located in another building across the road, no cooling for such a small room or fridge to house any drinks for our 3 nights
2024 年 5 月に 3 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mark,Thank you so much for leaving us a review of your recent stay with us. We appreciate that you found our hotel to be an interesting place to stay during your vacation because of our very clean facility, comfortable beds and excellent location in the heart of London, just across from the EUROSTAR and Kings Cross underground stations, which are the city's central transportation hubs. However, given that London is a cold city, we apologise that your room lacks air conditioning and that we only provide fans inside rooms. Also, we have a fridge for our visitors that they may access with the help of our receptionist, and we apologise for not informing you.Kind regards,

8/10 (良い)

Tara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location was perfect!
2024 年 4 月に 4 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Tara,We appreciate you taking the time to provide a review of your most recent visit. We think your time with us was fantastic, even though we don't have a lot of information on the rating you provided. After all, we did receive a great review. Furthermore, your recent trip was made extremely convenient by our hotel's location, which is only a two-minute walk from Kings Cross Station and directly across from the EUROSTAR. We would be delighted to host you once more in the future.Kind regards,

8/10 (良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location.
2024 年 5 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Linda,thank you for your great review and for your rating. We are happy you found our location great and we hope to welcome you again in the future.Kind regards,Martin - Reception

8/10 (良い)

Marie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hôtel bien situé près de la gare et personnel accueillant
2024 年 5 月に 3 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Marie,We value your positive feedback about your recent stay at the Alhambra Hotel London. We appreciate you taking the time to write such lovely words about our location, which is only a 2-minute walk from the Eurostar station as well as the city's underground stations and bus stops. We sincerely hope that your visit was enjoyable and would welcome any additional ideas you may have. If you decide to return to London, we hope to have the opportunity to be your hosts again in the future.Kind regards,

8/10 (良い)

Ying

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Ying,Thank you for your feedback. We appreciate you taking the time to share your rating with us. If there are any specific aspects of your stay that you feel could be improved, please don't hesitate to let us know. Your feedback helps us to continually enhance the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind regards,Martin - Reception

10/10 (非常に良い)

Sylvia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful reception. Small room but efficient with all amenities. Very conveniently located for taking train from St. Pancras, walkable to station with luggage.
2024 年 5 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sylvia,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us. It's fantastic to know that you found our reception staff to be friendly and helpful, and we're glad that you appreciated the amenities in your room despite its size.Our convenient location near St. Pancras station aims to make your travel experience as seamless as possible, and we're delighted that it met your needs for easy access with luggage in tow.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know!Kind regards,Martin - Reception

10/10 (非常に良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location, small room but clean and would definitely stay again
2024 年 5 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Joanne,Thank you for your fantastic review! We're delighted to hear that you enjoyed our excellent location and found your room to be clean. Your satisfaction is our top priority, and we're thrilled to know that you would choose to stay with us again.We look forward to welcoming you back for another wonderful stay in the future. If you need any assistance or have any special requests for your next visit, please feel free to let us know.Kind regards,Martin - Reception

10/10 (非常に良い)

Ronald

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff and location. Ease of checkin
2024 年 3 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Ronald,Thank you for your fantastic review! We're delighted to hear that you enjoyed our location and found our staff excellent.We look forward to welcoming you back for another wonderful stay in the future. Kind regards,Martin - Reception

8/10 (良い)

Lesley

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient to kings cross
2024 年 5 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your great review! We are delighted to hear that you enjoyed our excellent location just across the road to Kings Cross St Pancras. Your satisfaction is our top priority, and we're thrilled to know that you left satisfied.We look forward to welcoming you back for another wonderful stay in the future. Kind regards,Martin - Reception

6/10 (普通)

Andria

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Location is great and front desk person was nice . It’s just so so so small and tight ! No place to put luggage or even turning around . I am a small person. Can’t imagine how big people would fit .
2024 年 4 月に 2 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Andrea,We are grateful for your positive assessment of our employees. We hope you have adjusted your expectations given that we are a low-cost hotel in Central London located only two minutes from the city's main transport hub. Our standard-sized rooms are suitable for certain individuals based on their booking preferences and options. We have been providing affordable lodging in the city with clean, well maintained, cosy, and secured facilities for the past 50 years. We really hope that our service did not let you down, and we would be delighted to welcome you again to our humble hotel.Kind regards,

10/10 (非常に良い)

Ying、Burke

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Ying,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience overall. Your satisfaction is our top priority, and we're delighted that you enjoyed your stay with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards,Martin - Reception

8/10 (良い)

Laura

家族旅行
This property was really close to St Pancras station for our early Eurostar. There was no lift, so just be aware there are a few stairs if you have a suitcase
2024 年 4 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Laura,We are grateful that you took the time to write this thoughtful review. I want to express my gratitude for your appreciation of our work during your visit and for allowing us to give you a wonderful experience in the centre of London, only a short two-minute walk from the bus stop, main underground stations, and Eurostar. We sincerely sorry if our building lacks a lift; however, as we are housed in a century-old, protected building, lift installation is not possible. Furthermore, your stay has undoubtedly been comfortable thanks to our immaculate and tidy facilities. If you ever return to London, we hope to have the opportunity to host you once more.Kind regards,

8/10 (良い)

Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very small room and bathroom but great location
2024 年 4 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Valerie,Thank you for staying at Alhambra Hotel. We appreciate your compliment on our wonderful location, which is in the heart of London and only a two-minute walk from Eurostar, major London transport hubs such as underground stations and bus stops, as well as local tourist attractions. However, we appreciate your patience with our lodging, since we provide standard-sized guest accommodations in Central London. Furthermore, our room sizes differ based on the type of room booked and the number of occupants. Nonetheless, our pristine and well-maintained facility is always ready to welcome you again if you wish to stay with us in the future.Kind reagrds,

6/10 (普通)

Märklin

良かった点 : 清潔度、スタッフとサービス
The hallways and stairs were very narrow and hard to get through with luggage. The room was very clean. The double bed was slightly undersized to fit in the room.
2024 年 5 月に 1 泊滞在
Ranie - Receptionからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Marklin,We are grateful for your reservation and we would like to thank you for your compliments in highlighting that our rooms were very clean. However, please accept our sincere apologies if we fail your expectations on our bed room size as we have standard size bed that fits regularly to specific occupants of the room. We believe that you also enjoyed the location of our hotel which is just 2 minutes walk to St. Pancras station that is the major train station in central with many train routes both local and international. We are hopeful that in the future, if you stay with us again, we will do our best to make your stay even more better.Kind regards,

8/10 (良い)

Mary

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Raquel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 3 泊滞在
Martin - Receptionからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Raquel,We're thrilled to hear about your positive experience at the Alhambra Hotel! Providing excellent service and comfort to our guests is our top priority, and we're delighted that we were able to meet your expectations.Thank you for choosing the Alhambra Hotel for your accommodation needs. We truly appreciate your feedback and look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to reach out.Kind regards,Martin - Reception