A regular stay here perfectly located a short taxi ride to the rugby Stoop or Twickenham. Delayed check in with staff unavailable on arrival. Comfy and spotless double bed room, with nice amenities. Staff friendly and helpful. Free convenient parking. We visited the pub restaurant a few times and despite letting staff know of a dairy allergy, they run out of dairy free milk the next day before a planned breakfast. The allergy menu is a complicated folder which would benefit from upgrading to a useable menu for all. Other than that, late check out was a bonus, Sunday roast was perfect, restaurant dining service was great. Other than the minor faults, this still appears to be the best hotel in Twickenham for rugby visits :)