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"Friendly staff, and great location for town centre and football. However, room was very hot when I arrived - both radiators, and the towel rail, were on full, and windows shut, despite being the hottest day of the year. Opening all windows, and switching off all radiators helped eventually, but towel rail could not be switched off in room, nor apparently by staff. "

"Central location, next to the river and a good car park , but you have to pay for it "

"Lady on breakfast very grumpy. Scared my grandson on his first Easter break with us ! He was wearing Easter bunnies on his T shirt she said if it was pjs he was not allowed Iin! He is 6 ! The rest of the morning he felt uncomfortable and next morning did not want to come for breakfast."

"On arriving, we parked in front of the hotel. There was limited parking at the front, but it also has parking round the side. The entrance hall was quite dark and had a funny smell at first, which later faded. The staff were very friendly and helpful, especially May, who served us breakfast. Food and drinks were a bit pricey, but the food was lovely. The room was ok. The window frames have seen better days. It looked like they were rotting. We had a nice view of the grounds, which were lovely. The bed was a bit soft and it was 2 singles pushed together. The stay was ok, but we probably wouldn't return there."

"Pool crowded wit"

"Room and bedroom were lovely, french doors with garden outdoor view , you would not expect that from the front door of your room and the front area , bit shabby and dated, saying that bathroom very dated was clean but could do with modernization. Pool was my biggest let down, small very busy and again generally little shabby , temp was good , but I didn't stay in for long , on our visit jacuzzi was full of young lads , all friends couldn't get near it . Quite a walk to breakfast from our room/ chalet, so took car ( disabled) breakfast very basic , can't say much more, not memorable. The area is beautiful, river and scenery, cute shops , obviously expensive, train area good place to visit , enough places to eat and get coffee , we come back regularly so great place. Carpark is broken up deffo needs attention. ."

"Normally excellent but first time at this Village and was a little lacklustre "

"We stayed for 3 nights location and amenities are great perfect location away from city life we went with kids they love the area as there is beautiful water fall near by where we enjoyed with kids for hours full of nature . But only disappointing thing was the evening staff at restaurants so rude refused to give us table said v are fully booked where in restaurants was more than half available he said we should book in advance ( seriously we went as walk in)after heated argument some how we got table as kids were very hungry ( not may food option) food took an hour to come felt like they doing it purposely I.o with big disappointment so rubbish also the tables were all empty leaving the same faces we saw. Felt like the staff doesn’t want business ( owners should look into this and they are turning away costumers).But morning breakfast staff was opposite they were very welcoming and nice ready to help and guide. "

"We had a lovely welcome at reception, and we had booked a Spa afternoon before our check in . The welcome was not as forthcoming at the Spa , and it seemed a little disorganised. Be aware that if the hot tub is cancelled due to the weather , you will not get a refund, apparently it’s in the T’s & C’s . The room was lovely if a little tired as some other areas were as well , granted it’s an old building , but the maintenance was a little lacking . The service and welcome at the restaurant was very good for evening meals and breakfasts . A couple of criticisms , the wine glasses could nicer , not ordinary glasses , especially as your spending £60 on a bottle of wine . The other was at breakfast, the plates were in a cabinet , which initially I thought was for heating the plates . This wasn’t the case , the plates were freezing and your breakfast was soon cold . "