「I had tried to cancel due to asthma and dr saying smoke and air quality were hazardous to my health so I should not go. could get no refund. I understand rules but in certain situations it seems some leeway is warranted. I lost a lot of money. The manager was not kind and Expedia could not get an answer when they tried to reach out on my behalf. Very poor customer service and when a manager replies “yep” when asked if I’d lose all my money, that is just rude.」
「I had tried to cancel due to asthma and dr saying smoke and air quality were hazardous to my health so I should not go. could get no refund. I understand rules but in certain situations it seems some leeway is warranted. I lost a lot of money. The manager was not kind and Expedia could not get an answer when they tried to reach out on my behalf. Very poor customer service and when a manager replies “yep” when asked if I’d lose all my money, that is just rude.」
Penny