レフィングウェル-ツインレイクス ホテル

「Didn’t have correct room type available. Room was not available until well after 4p. Once in room there was food in the refrigerator and dirty silverware in the sink. Had to wait for clean plates at breakfast. Front desk staff very slow and kept having to run up to rooms to check status. No manager was available to talk to until two days after our stay ended. Hilton Honors reached out and asked how our stay was going and I told them the issues and they simply said sorry I hope it gets better....

「Breakfast was the best one we’ve had at any IHG to date! Staff were excellent. All areas spotless and quiet 」

「The beds were so comfortable and the rooms were very clean. I loved that they had a tribute to all military members with different memorabilia and information from each of the wars. I’m always proud to stay in a place that supports our service members.」

「Yes」

「Very friendly staff. The receptionist was very professional and quick with check-in. The hotel has a small indoor pool open. Breakfast buffet style with a lot of choices—including a 'self-serve' waffle maker. Small hotel, room was clean, perfect for spending a night on a budget. I would just recommend bringing your earplugs if you are very sensitive to any noise, as I could hear slightly some voices coming from other rooms for a short time (I'm not sure if they were upstairs or in the same...

「Excellent property to stay」

「Outdated, needs remodel, not worth the price paid for the room. They did not clean the room well. There was a trash bag left with stuff.」

「The hot tub was great relaxing」

「I am in a wheelchair, and as such, my only complaint is the odd set up for persons with disabilities to enter. One must wheel down past the actual front doors, which are stair assessable only, then enter a bit of covered area (which was by far the only real dirty and/or broken down looking space), then ride the elevator up and enter on the other side of the main foyer from the front desk. It wasn't such a big deal that I wouldn't stay again, but it was quite an annoyance. I believe a ramp...

「Clean」

「The pool looked nice but wasnt accessible because it was packed with a guest who had a birthday party at the hotel pool. The floors were wet all threw the the hotel for hours, they did use caution cones. The hotel room was clean, but the toilet paper holder rolls were hanging off the wall held on by the wallpaper. There was no hot water to shower or wash up, not even luke warm it was ice cold water. The front desk at check out was rude and dismissive. Perhaps frustrated about the questions and...

「The staff was very helpful especially Lexi, she really went over and above to help me with my reservations. And everyone was kind, respectful and very clean. Great location Really good breakfast Attentive staff」

「Ok」

「The staff during check in was kind and courteous. The breakfast hour was very good and tasty food were served. Parking was good as well. The room was clean, but water pressure was poor. 」

「The staff were the most helpful and friendliest, this is what makes this hotel. The rooms were airy, bright and spacious and clean. WiFi worked perfectly. Breakfast was quirky and there was enough to chose from. Don’t come expecting a hot breakfast then you will not be disappointed.」

「Clean, well maintained hotel with friendly staff. Convenient to the GRR airport.」

「Good experience, the only downfall was the pool was not available due to maintenance.」

「ドライヤーが置いなかった。部屋を掃除して下さいとフロントにお願いして出かけたが掃除がされてなかった。朝出掛ける時エレベーターの側にあったゴミ箱付近に大量のゴミが散乱されていたが、午後かえってきても片付けていなかたった。空港の送迎をお願いさたら10ドルかかるとあわれた。ホームページには無料」