Booked the Junior Suite months in advance and they didn't have a room ready upon arrival even though it was around 5pm. They worked it out after about 30 minutes but was tired from traveling and so was a bit cranky about it. Of course, this is a small thing and the room is quite amazing as well as the view and restaurants were great as well. Below average workout facility. Friendly staff.
Comment from Hotel Management
Feb 5, 2020 by PRGEM, Hotel Management
Dear Valued Guest,
Thank you for choosing to stay with us.
It is nice that you find our Junior Beachfront Suites, amazing. Allow us to look into your concern and discuss it with our Rooms Division.
We hope you had more to like in the resort to merit your return because it will be nice to have you back.
Your Costabella Family