Ratings based on 919 Verified Reviews

4.2 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Feb 5, 2020
Comment from Hotel Management
Feb 5, 2020 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for making your holiday in Costabella and for taking the time to leave us your rating. Your 5 out of 5 rating is more than enough to tell us that you had an enjoyable stay. See you back really soon! Sincerely, Your Costabella Family
5 out of 5
by A verified traveler from Canada

Posted Feb 4, 2020
Great relaxing property. Nice evening atmosphere. Good food and drinks but bit pricey. Lovely pools.
Comment from Hotel Management
Feb 5, 2020 by PRGEM, Hotel Management
Dear Lisa, Thank you for choosing Costabella for your holiday. We are glad to hear that you had a relaxing stay. Your 5 out of 5 rating means a lot to us. Guests who show their appreciate make it all worthwhile. See you back again soon! Sincerely, Your Costabella Family
3 out of 5
by A verified traveler from Cleveland Ohio

Posted Feb 3, 2020
Booked the Junior Suite months in advance and they didn't have a room ready upon arrival even though it was around 5pm. They worked it out after about 30 minutes but was tired from traveling and so was a bit cranky about it. Of course, this is a small thing and the room is quite amazing as well as the view and restaurants were great as well. Below average workout facility. Friendly staff.
Comment from Hotel Management
Feb 5, 2020 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us. It is nice that you find our Junior Beachfront Suites, amazing. Allow us to look into your concern and discuss it with our Rooms Division. We hope you had more to like in the resort to merit your return because it will be nice to have you back. Sincerely, Your Costabella Family
5 out of 5
by A verified traveler from Canada

Posted Feb 1, 2020
Very nice property. 2 pools and beach area. Beach water kinda gross in low tide but swimable by noon. Good food at restaurants but bit pricey. Great service. No other close spots to eat locally besides hotel. Very relaxing here.
Comment from Hotel Management
Feb 1, 2020 by PRGEM, Hotel Management
Dear Lisa, Thank you for the compliment for spending your holiday in Costabella. We are glad that you find it very relaxing with us. Our team will even find more inspiration in your feedback about our service. There are restaurants and convenient stores within 1.5- 2 kilometers away from the resort. Allow our Guest Service Team to assist you the next time you visit. Sincerely, Your Costabella Family
4 out of 5
by A verified traveler from Daegu

Posted Jan 25, 2020
Pros Many many sunbeds Excellent sea view Life guards on the beach and pool Breakfast menu changes everyday Kids room Cons People are talking loudly late at night on the beach (no employee takes care of it). Unkind front desk (extremely unkind when check-out) Not many things to eat in breakfast Smelly air from the restaurant Nothing near the hotel (no supermarket or dining place)
Comment from Hotel Management
Feb 1, 2020 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for choosing to spend your holiday with us. We appreciate that you took the time to lay down the pros and cons of your stay. Allow us to discuss your concerns with our department heads so we can even make it better the next time you visit. You may have not noticed but there are nearby restaurants and convenient stores within 1.5- 2 kilometers away from the resort. It will be wonderful to have you back again. Sincerely, Your Costabella Family
5 out of 5
by A verified traveler

Posted Jan 22, 2020
Staff were so attentive, welcoming, polite and always smiling. The restaurants had so much option and such delicious food. Rooms were clean and fresh, facilities were great. We loved the place!
Comment from Hotel Management
Jan 23, 2020 by PRGEM, Hotel Management
Dear Valued Guest, Wow! Thank you for choosing Costabella and for loving our place, our food and our team. Your heartwarming feedback makes the everyday thing we do to satisfy our guests, all worth it. We cannot wait to have you back again soon! Sincerely, Your Costabella Family
5 out of 5
by A verified traveler from Charlotte Nc

Posted Jan 12, 2020
It is an ocean front hotel with all of the amenities for a great place to stay. We held a family reunion in one of their venues. Our family was able to enjoy the pool and the beach. All of the staff members are amazing from the check in and out processing. If you are a balikbayan, this is the hotel to stay, they don’t just cater to foreigners but also to balikbayans and your family visiting you. Thank you for not just catering to other nationalities. This place is excellent for family gathering. I will definitely stay here again when I visit again. Thank you!
Comment from Hotel Management
Jan 21, 2020 by PRGEM, Hotel Management
Dear MindaT, Thank you for choosing to have your family reunion with us. Every guest is treated like a family here in Costabella and it brings us joy when we receive feedback that they have felt warmth of our hospitality. We will certainly love to have you back again soon and we all look forward to it. Sincerely, Your Costabella Family
3 out of 5
by A verified traveler from Angono

Posted Dec 24, 2019
Nice layout and great for kids. Promised poolside with balcony, got second floor, no balcony. Room service slow, had to follow up. Prices expensive compared to quality.
Comment from Hotel Management
Jan 21, 2020 by PRGEM, Hotel Management
Dear Ian, Thank you for spending your holiday with us. We are glad that you appreciate the lay-out of the resort which is ideal for entire family. Allow us to discuss your concerns with our Reservations Team and F&B Team so we can further improve the next time you visit. We hope you had more to like in Costabella that will merit your return because it will be nice to have you back. Sincerely, Your Costabella Family
4 out of 5
by A verified traveler

Posted Dec 15, 2019
Comment from Hotel Management
Dec 17, 2019 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for choosing us for your holiday. We appreciate that you took the time to leave us a rating. Please do not hesitate to let us know if there is anything else that we can do to make your stay even better next time See you back soon! Sincerely, Your Costabella Family
5 out of 5
by A verified traveler from Ontario canada

Posted Dec 10, 2019
Quiet hotel on the beach. Friendly staff with incredible food
Comment from Hotel Management
Dec 14, 2019 by PRGEM, Hotel Management
Dear jean, Thank you for making your holiday in Costabella and for appreciating our friendly team. The Chef is glad to hear about your feedback on our food. See you again really soon! Sincerely, Your Costabella Family