Posted Jun 11, 2019 on Hotels
Room was nice, bed was huge and very comfortable. Beach and grounds were nice. When I arrived in the mid-afternoon well after check-in time, the room was still not not ready and I had to wait another half hour. Housekeeping did not clean our room when we asked, we had to call again a couple times. Everyday there were very loud corporate events going on with megaphones blasting and loud music in the morning. We complained and the hotel gave us a free ride to the airport when we left, but the hotel car dropped us at the wrong terminal and we had to walk another 10 minutes to the correct terminal.
Comment from Hotel Management
Jun 13, 2019 by Marcomm, Hotel Management
Thank you for choosing to stay with us.
It is nice that you enjoyed the comforts of our Costa King bed in the Premiere Deluxe Poolside Room.
To give our team enough allowance to prepare the room for the next occupant, our standard check-in time begins at 3:00 p.m. Guests who come in earlier than the check-in time are free to enjoy our facilities while waiting for the room to be ready.
Filipinos love to bond with family and friends particularly during summer. As a family resort, we allow them to spend the day with us at a regulated volume and time duration, to give consideration to our in-house guests.
Our apologies if despite all efforts, we have failed to spare you the inconvenience.
We hope you remember the good part of your stay and visit us again next time because we would love to have you back.
Your Costabella Family