Ratings based on 811 Verified Reviews

4.2 out of 5
80% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Aug 19, 2019
Having to wait at the lobby for reception staff to confirm if room was available even though I checked in 2.45pm... they said it isn't 3pm yet :-( Also, the garden view was corral rocks with garbage :-(
Comment from Hotel Management
Aug 20, 2019 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for staying with us. To give enough time for our Team to prepare the room for the next ocupant, check-in time begins at 3 p.m. This is the first time that we have received such feedback about a view from our guest room as we are particular with cleanliness. Rest assured that we will look into this. A warm welcome will always await you here. Sincerely, Your Costabella Family
4 out of 5
by A verified traveler from Kuala Lumpur, Malaysia

Posted Aug 16, 2019
The swim pool is just too small.
Comment from Hotel Management
Aug 20, 2019 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to give us your feedback. Our pools were designed to fit the current set-up. Hopefully when we expand in this 3-hectare property that we have acquired, we shall be having bigger swimming pools and you will love it. This is something our guests can look forward to in the near future. It will be wonderful to have you back again. Sincerely, Your Costabella Family
5 out of 5
by A verified traveler

Posted Aug 9, 2019
Comment from Hotel Management
Aug 12, 2019 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for staying with us and for finding the time to give us your rating. We love your 5 out of 5 rating because it means that you were happy with your stay. See you back really soon! Sincerely, Your Costabella Family
4 out of 5
by A verified traveler from Cebu

Posted Aug 8, 2019
Room comfort and cleanliness was excellent. Resto and pool were great! Love the Tapas Bar. The breakfast buffet should have alot more choices. Over all, I would recommened this resort.
Comment from Hotel Management
Aug 12, 2019 by PRGEM, Hotel Management
Dear Kris, Thank you for choosing Costabella. We are happy that you enjoyed the comforts of your room and find our cleanliness to be excellent. It is nice that you love our Luna Bar +Tapas because indeed it is the perfect place to unwind after a long day at beach. We appreciate your recommendation and we are noting down your comments about breakfast although quite a lot of guests are happy with the spread. We cannot wait to have you back again soon! Sincerely, Your Costabella Family
5 out of 5
by A verified traveler from Los Angeles

Posted Jul 15, 2019
I had an excellent time during the early check-in process. Pamela and Sheena were very helpful and accommodating with my very early check-in request. The whole place is beautiful. Thanks.
Comment from Hotel Management
Jul 18, 2019 by PRGEM, Hotel Management
Dear Valued Guest, Thank your for choosing to spend your holiday with us. Our Front Office Team particularly Fham and Sheena will be happy to know that you liked the way they handled your early check-in. We love your 5 out of 5 rating and we cannot wait to have you back again soon! Sincerely, Your Costabella Family
4 out of 5
by A verified traveler

Posted Jul 5, 2019
Staff brilliant room needs brightening up.no natural light ,blocked by unsightly wall
Comment from Hotel Management
Jul 8, 2019 by PRGEM, Hotel Management
Dear Valued Guest, Thank you for choosing to spend your holiday with us. We appreciate your compliment on our Team. Rooms on the North Wing beside another property do not offer a view but has the advantage of a bigger size of room. You may want to consider our Premiere Deluxe Poolside the next time you visit. This has a private balcony and offers a view of our lush coconut trees and swimming pools and also gives you a glimpse of the ocean. It will be wonderful to have you back again and we hope you loved more things about our Resort to merit your return. See you back again soon! Sincerely, Your Costabella Family
4 out of 5
by A verified traveler

Posted Jul 3, 2019
Kids age 14 considered as adult for lodging so we had to pay extra beyond what was pre-paid at Expedia; property is ok; food was great; local transport arrangement is good and price is pretty fair.
Comment from Hotel Management
Jul 6, 2019 by PRGEM, Hotel Management
Dear MPolo, Thank you for having your holiday in Costabella. Our Chef will be happy to know that you love our food and found it great. See you back again soon! Sincerely, Your Costabella Family
4 out of 5
by A verified traveler

Posted Jun 27, 2019
Comment from Hotel Management
Jun 29, 2019 by Marcomm, Hotel Management
Dear Valued Guest, Thank you for making your holiday in Costabella. We hope you brought home happy memories of your stay. We cannot wait to have you back again soon! Sincerely, Your Costabella Family
4 out of 5
by A verified traveler

Posted Jun 20, 2019 on Hotels
Comment from Hotel Management
Jun 21, 2019 by Marcomm, Hotel Management
Dear Marianne, Thank you for choosing us and for taking the time to give us your rating. Stay updated about us though our facebook page and website. We look forward having you back again really soon! Sincerely, Your Costabella Family
2 out of 5
by A verified traveler

Disappointed

Posted Jun 11, 2019 on Hotels
Room was nice, bed was huge and very comfortable. Beach and grounds were nice. When I arrived in the mid-afternoon well after check-in time, the room was still not not ready and I had to wait another half hour. Housekeeping did not clean our room when we asked, we had to call again a couple times. Everyday there were very loud corporate events going on with megaphones blasting and loud music in the morning. We complained and the hotel gave us a free ride to the airport when we left, but the hotel car dropped us at the wrong terminal and we had to walk another 10 minutes to the correct terminal.
Comment from Hotel Management
Jun 13, 2019 by Marcomm, Hotel Management
Dear Craig, Thank you for choosing to stay with us. It is nice that you enjoyed the comforts of our Costa King bed in the Premiere Deluxe Poolside Room. To give our team enough allowance to prepare the room for the next occupant, our standard check-in time begins at 3:00 p.m. Guests who come in earlier than the check-in time are free to enjoy our facilities while waiting for the room to be ready. Filipinos love to bond with family and friends particularly during summer. As a family resort, we allow them to spend the day with us at a regulated volume and time duration, to give consideration to our in-house guests. Our apologies if despite all efforts, we have failed to spare you the inconvenience. We hope you remember the good part of your stay and visit us again next time because we would love to have you back. Sincerely, Your Costabella Family
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