Laguna de El Portil Vacation Rentals

"Big hotel, still bar lobby is cozy. Staff is very friendly. Can be busy in weekends when Spain people are visiting the hotel for long weekends. Pool is big and refreshing and always guarded by pool staff. Breakfast is delicious and offers always too many choices. A lot of tropical plants in the hotels garden."

"Wonderful Spa Facility and staff. Friendly reception staff. Down side, no kettle in the room or water. Considering the number of people with mobility issues and think that easy access to food should be offered. All inclusive stay should be just that and throughout the day. Evening venue seem to be too small for the number of people."

"Clean room, small but decent spa but a bit run down hotel for a 5 stars"

"Lovely hotel with great amenities. Staff super friendly. Have stayed here a few times and it’s our go to hotel in this area"

"Fantastic place to relax and forget about life worries. Everything is beautiful and works"

"Excellent location, the bed was comfortable, we had an issue with the air conditioning and shower but they were fixed. It was very noisy at night but I would still recommend this hotel. "

"Apartment was functional, our stay was only one night"

"Starting with the good parts. The recepionist who was working on Thursday and Friday was very helpful. The bar and bar staff and drinks were wonderful. Pool area was clean. On my first night I paid €25 for the buffet dinner, a series of items that had been left out and had gone cold. I had cold wedges, cold pasta sauce and unidentified "bbq meat" followed by tasteless cake and ice cream in a plastic container. Even though I had already paid, the staff didn’t believe me and I had to explain twice and then go back to reception to double check. The restaurant staff didn’t come to see if I wanted a drink, I had to chase them around the restaurant for a menu then again to order. They walked past me several times. Zero service. I put my do not disturb sign on my bedroom. However on Friday amd Saturday the room attendant knocked my door like there was a fire until i got up from my lounger and answered her. I was indeed disturbed, and took myself to the beach to be able to relax. I asked reception to make sure she didn’t disturb me, and this seemed to make her behaviour worse. On my last day she banged on the door 45minutes before check out until I opened it and was yelling at me that check out was at 12 and clapping her hands at me. Very aggressive. I told reception upon check out and they said they would make sure I wasn't disturbed again. I had to laugh at this point. Don't stay here unless you want to feel like a number on a conveyor belt. "

"Older property than expected compared to their neighbouring properties. Breakfast was great. Easy walk to a beautiful beach. "