4/10 (不満)
Chad
家族旅行
2026 年 5 月 3 日
気になった点 : スタッフとサービス
I checked in at 2:30am because I was in town for the death of a dear family member. The late checkin was because the funeral home gathering was happening the day/night of my arrival. I requested a late checkout during checkin, which the overnight front desk clerk explained and granted to me in exchange for a small fee, which I agreed to pay. The overnight clerk did not charge me the small fee at checkin so I planned to pay it at checkout the next day. At 12:15pm the next day, I received a call in the room from the front desk. They asked if I was going to stay another night since it was past noon checkout time. I explained I was doing late checkout, as arranged with the overnight clerk at checkin. They asked if I’d paid the 12 euros for late checkout. I explained I hadn’t, that the overnight clerk did not charge me for it at checkin, and that I would pay it at late checkout at 2pm when I departed the hotel. I said this was all arranged earlier that morning at checkin. I received another call from the front desk 10 mins later, a different person. They repeated the same conversation as 10 mins before; I gave the same summary of my conversation with the overnight clerk that I had just conveyed and again said I would pay the late checkout charge when I left the hotel a little later at 2pm. This clerk insisted that I go down to reception to make this payment at that moment. I gathered my things and instead left the hotel definitively at that time because of the harassment.
Chad
2026 年 4 月に 1 泊滞在