Puerto Vallarta City Hall

Perfect place to relax and recharge! It’s peaceful and comfortable, but still close to shops, restaurants, and other spots to explore.

The grounds were beautiful and well kept. Every area of the resort was very clean. The pools were all great and we never had an issue finding pool chairs or shade. The beach was kept very clean. The staff was incredible. From the "Experience Makers" working so hard to make our stay wonderful, the front desk staff was so pleasant and check in was very quick. The pool and beach servers were always available and always checking if we needed refills. The wait staff in the restaurants were all so fantastic. We even had one of the chefs come out and speak with my husband (who is vegetarian) to create a meal specific for him. The entertainment was amazing. The aqua lights show and Mexican night were very entertaining, with great performances. The resort itself is older, and could use some updates. Some of the tiles in our room were broken, there was noticable salt corrosion on a lot of the chrome finishes, and there are still old signs from the previous hotel (restaurant names mostly) which made the first few days confusing trying to find anything. The food was all very good, but the vegetarian options are extremely limited, so we had to do some deep searching to find food for my husband to eat. Overall, we had a fantastic stay and would recommend this resort to our friends.

We really enjoyed the breakfast buffet with the fresh tacos, waffles, pancakes, and omelettes. The entire facility was immaculately clean. Very much appreciated the amazing service from all of the staff. Everyone was very friendly and helpful, especially our concierge Terence and the restaurant managers Brayan, Oscar, and Tony. Also enjoyed the services provided from the resort photographer Rocha, had lots of fun having photo shoots. The nightly entertainment was great. Really appreciated how easy it was to schedule reservations and having late check out provided with efficient bellhop services. The beach was perfect at this resort- sandy, spacious, and usually easy to find chairs and shade. Also appreciated that the vendors were not intrusive on the beach. The only critique I would have is the food quality was only average. I did like that the sports lounge had a small buffet option open most of the day/night so you could find a snack regardless of time. They did their best to accommodate my partner's dietary restrictions but the buffets inconsistent labelling made meals a little harder to navigate. Not a lot of vegetarian options. I myself as a meat eater was not impressed with the flavor of the food, but at least there was a fair variety. Overall we enjoyed our time at the resort due to the excellent service, beautiful beach, and well maintained facilities.