Dear Nobuhiko,Thank you for taking a moment to detail your recent experience and bringing this to our attention. We regret the shortcomings you experienced and that the overall impression of our hotel did not exceeded your expectations. Your feedback has been escalated to the housekeeping team for immediate action. Please accept our sincere apology for your room experience during your previous stay with us. We will ensure that your future stays at Pullman KLCC Hotel & residences will be a seamless and memorable one.Kind regards,Devi.CGuest Experience

Dear JUN,We appreciate your candid feedback from your recent stay. Please accept our apologies that the condition of the hotel failed to meet your expectations. That said, we are glad you enjoyed your room and our breakfast. If you are in the area again, we hope you will consider revisiting us at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuestExperience

Dear Hiroto,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback about our Concuerge team! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

Dear Valued Guest,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay. We look forward to welcoming you back soon to Pullman KLCC hotel & Residences.Kind regards,Devi.CGuest Experience

Dear Junko,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look frward to welcoming you back to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

Thank you for your review of your recent visit to Pullman KLCC Hotel & Residences. We aim to always provide excellent service and genuine care to our guests. It's clear our Team went above and beyond, and we will ensure to applaud them for their efforts. We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience

Dear DAISAKU,We are so sorry that our service did not match our high expectations, but we do appreciate you for taking the time to leave us a review. We look forward to welcoming you back to Pullman KLCC Hotel & Residences to earn your recommendation.Kind regards,Devi.CGuest Experience

Dear Yoshikane,Thank you for sharing your review.We're thrilled you enjoyed our prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience!Kind regards,Devi.CGuest Experience

Dear Valued Guest,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back in the near future.Kind regards,Devi.C Guest Experience

Dear Takehiro,While our unbeatable location was a highlight of your visit, it appears that our rooms fell short of expectations. Our team will discuss your comments to ensure that our accommodations are in top-notch condition. We would love another opportunity to earn your recommendation in the near future.Kind regards,Devi.CGuest Experience

Dear Takaaki,It is certainly a great reward to read such praising feedback from a valued guest, and we hope for the opportunity to host you again in the near future to create more unforgettable Pullman KLCC moments.We truly appreciate your five star review!Kind regards,Devi ChandrasegaranGuest Experience

Dear MASARU,Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We look forward to hosting you again at Pullman KLCC Hotel & Residences.WE appreciate your 5 star rating!Kind regards,Devi ChandrasegaranGuest Experience

Dear KAZUTO,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations.Thank you for the five star rating!We look forward to hosting you again soon.Kind regards,Devi ChandrasegaranGuest Experience

Dear Valued Guest,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi ChandrasegaranGuest Experience

Dear Yuji,Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regards to the Japanese breakfast options as it will help us to continually improve our guests experience. Thank you for all the positive comments about our hotel.Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future.Kind regards,Devi ChandrtasegaranGuest Experience

Dear Tomoko,Thank you for staying with us at Pullman KLCC Hotel & Residences. Thank you for your feedback on your overall experience. Though we are glad that you enjoyed almost every aspect of your stay such as our location and service provided by our staff, know that we will provide your feedback about the room to the maintenance and housekeeping teams for immediate action.Thank you for bringing this to our attention. We look forward to welcoming you back soon for a more positive stay.Kind regards,Devi ChandrasegaranGuest Experience

Dear Valued Guest,Thank you for taking the time to share your experience with us. We want to apologize again for the service hiccups that you may have encountered during your last stay.Again, we value your feedback as this only improves our operations. We look forward to exceeding your expectations, should you consider staying with us again.Kind regards,Devi ChandrasegaranGuest Experience Specialist

Dear Mika,Thanks for taking the time to leave us your review. We are so sorry you had a 2 star review experience with us. We take our guest feedback seriously and we have shared this feedback with our team members and leadership to prevent issues like this in the future.Kind regards,Devi ChandrasegaranGuest Experience Specialist

Dear Valued Guest, Thank you for taking the time to rate your most recent stay with us. We are so happy to know that you had an excellent stay with us. We thank you for choosing Pullman KLCC. Please come back and stay with us again the next time your decide to visit our beautiful city! Warm regards, Devi Chandrasegaran Guest Experience Specialist

Dear Valued Guest, Thank you for your recent visit with us. We are thrilled that you had a pleasant overall stay with us. We hope to welcome you back in future. Warm regards, Devi Chandrasegaran Guest Experience Specialist

Dear Valued Guest, Thank you for choosing to stay with us and providing your feedback. We are happy to know that you had an wonderful expectations with us at Pullman KLCC.. We look forward to welcoming you back soon. Warm regards, Devi Chandrasegaran Guest Experience Specialist

Dear Valued Guest, Thank you for taking time to provide feedback regarding your stay. I am happy to hear that you enjoyed your overall stay with us. We strive to deliver exceptional guest service and I am happy that we were able to meet your expectations. I hope we will get a chance to welcome you back in the future. Warm regards, Devi Chandrasegaran Guest Experience Specialist

Dear iwai, Thank you for taking the time to review your most recent stay with us. We are so happy to hear that you enjoyed yoyr overall stay! We thank you for choosing Pullman KLCC. Please come back and stay with us again the next time your decide to visit our beautiful city! Warm regards, Devi Chandrasegaran Guest Experience Specialist

Dear YOYO, Thank you taking thr time to review your recent stay with us at Pullman KLCC. I am happy to know that you enjoyed our ideal location. There is a smoking surcharge added to the bill as this is a Government backed initiative to minimize smoking within buildings in our country. We are complying to the law set by the Malaysian Government.. I was sorry to hear of your missing fridge magnet. Perhaps, you could call the hotel to find out if the item was found by the house keeping team after you checked out. We thank you for your comments and hope to welcome you back in the not too distant future. Sincerely, Devi Chandrasegaran Guest Experience Specialist

Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager