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Reviews of Pullman Kuala Lumpur City Centre Hotel & Residences

5 out of 5
Pullman Kuala Lumpur City Centre Hotel & Residences
No. 4 Jalan Conlay, Kuala Lumpur

Reviews

8.4

Very Good

Rating 10 - Excellent. 462 out of 1005 reviews" "
Rating 8 - Good. 363 out of 1005 reviews" "
Rating 6 - Okay. 104 out of 1005 reviews" "
Rating 4 - Poor. 53 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pankaj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very helpful staff.
Stayed 3 nights in May 2024

2/10 Terrible

Sarah

Stayed 1 night in Apr 2024

10/10 Excellent

METIANUR

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Devi Chandrasegaran on Apr 3, 2024
Dear METIANUR,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

8/10 Good

YONG CHING

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very near to shopping malls. Rooms are quite rundown.. needs to refurnish the cupboards in kitchenette and toilet.
Stayed 4 nights in Mar 2024
Response from Devi Chandrasegaran on Mar 16, 2024
Dear YONG CHING,While our unbeatable location was a highlight of your visit, it appears that our rooms fell short of expectations. Our team will discuss your comments to ensure that our accommodations are in top-notch condition. We would love another opportunity to earn your recommendation in future at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 Excellent

Kadir Siti Zubeidah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to pavilion and there is even a link way via the hotel beside it. Room was clean and comfortable and the staff were always pleasant and polite
Stayed 2 nights in Mar 2024
Response from Devi Chandrasegaran on Mar 16, 2024
Dear Kadir Siti Zubeidah,It is certainly a great reward to read such praising feedback from a valued guest, and we hope for the opportunity to host you again in the near future to create more unforgettable Pullman KLCC moments.Kinds regards,Devi.CGuest Experience

10/10 Excellent

Tay Leng Siow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good and thanks for arranging a birthday cake for my hubby bday great job
Stayed 1 night in Feb 2024
Response from Devi Chandrasegaran on Feb 29, 2024
Dear Tay Leng Siow,Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad you enjoyed the birthday cake, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

2/10 Terrible

William

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible interior in room, bad feel
Stayed 2 nights in Jan 2024
Response from Devi Chandrasegaran on Feb 29, 2024
Dear William,In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our accommodation will be shared with the respective team, and we will determine how to best move forward in this area. Your feedback is much appreciated, and we look forward to getting even better for our future guests at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 Excellent

Antony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at the Pullman Hotel many times when visiting KL over the years and have always found the value, Location and service to be excellent
Stayed 6 nights in Jan 2024
Response from Devi Chandrasegaran on Feb 11, 2024
Dear Antony,It's always delightful to welcome back repeat guests and you're no exception. We're thrilled that our amazing location and team members keep impressing you every time you come to stay with us at Pullman KLCC Hotel & Residences.. We can't wait to host you again, so hurry back!Kind regards,Devi.CGuest Experience

10/10 Excellent

Rodel

Stayed 2 nights in Feb 2024
Response from Devi Chandrasegaran on Feb 11, 2024
Dear Rodel.I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and we look forward to welcoming you back soon to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping
Stayed 2 nights in Jan 2024
Response from Devi Chandrasegaran on Feb 1, 2024
Dear Louis,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!Kind regards,Devi.Cguest Experience

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old but central
Good location but rooms were very tired and need refurbishment. Breakfast was very busy but good food. An average stay not worth the money.
Stayed 2 nights in Jan 2024
Response from Devi Chandrasegaran on Jan 28, 2024
Dear Christopher,Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regards to the condition of the rooms as it will help us to continually improve our guests experience. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future for a more seamless experience.Kind regards,Devi.CGuest Experience

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is excellent! The property and service are fair
Stayed 2 nights in Jan 2024
Response from Devi Chandrasegaran on Jan 21, 2024
Dear valued Guest,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay including the service that our team provided as well as the prime location. We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip but a comforting overnight stay. Also used the gym - machines were in good shape. Caught an early morning breakfast - it’s a good spread - overall quite a smooth stay.
Stayed 1 night in Jan 2024
Response from Devi Chandrasegaran on Jan 21, 2024
Dear Valued Guest,Thanks for sharing your feedback with us. It's fantastic to see how much you enjoyed your recent stay at Pullman KLCC Hotel & Residences! We strive to provide our guests with a very comfortable and modern environment. We look forward to hosting you again, in the near future for another outstanding experience.Kind regards,Devi.CGuest Experience

10/10 Excellent

Tahira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Pullman was lovely, we stayed in the family suite it was very spacious and clean. The poor area was lovely too and shopping centre was very close to the hotel.
Stayed 4 nights in Dec 2023
Response from Devi Chandrasegaran on Jan 12, 2024
Dear Tahira,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcome you back to Pullman KLCC Hotel & residences in the near future.Kind regards,Devi.CGuest Experience

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, gym, pool and breakfast. Very spacious apartment. Enjoyable stay.
Stayed 6 nights in Dec 2023
Response from Devi Chandrasegaran on Jan 3, 2024
Dear Gregory,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time your decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

10/10 Excellent

Kaijie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Devi Chandrasegaran on Dec 26, 2023
Dear Kaijie,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations.We truly value your loyalty as well as the five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 Excellent

Fumiaki

Stayed 1 night in Dec 2023
Response from Devi Chandrasegaran on Dec 26, 2023
Dear Fumiaki,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 Excellent

Bin Suma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a family of 4, we really love your 2 bedroom unit as we can stay together in 1 unit
Stayed 2 nights in Dec 2023
Response from Devi Chandrasegaran on Dec 21, 2023
Dear Bin Suma,Comfortable and spacious lodgings are vital to a wonderful stay, so we're glad that your room met our high standards in hospitality. We hope to welcome you back to Pullman KLCC Hotel & Residences in the future.Kind regards,Devi.CGuest Experience

10/10 Excellent

Ben

Liked: Amenities
Close to everything. Excellent facility and staff
Stayed 2 nights in Dec 2023
Response from Devi Chandrasegaran on Dec 21, 2023
Dear Ben,Our amazing Pullman KLCC team work hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad you enjoyed your stay with us, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 Excellent

Raul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Kuala Lumpur city center Hotel
Very nice and clean hotel. Location was a perfect place.walking distance to the shopping mall and restaurants. Breakfast in the hotel was great. We enjoyed our stay here.
Stayed 2 nights in Dec 2023
Response from Devi Chandrasegaran on Dec 21, 2023
Dear Raul,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time your decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

10/10 Excellent

Peirong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A typical 5-star hotel in Asia. Very close to major shopping area.
Stayed 3 nights in Nov 2023
Response from Devi Chandrasegaran on Dec 21, 2023
Dear Peirong,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!Kind regards,Devi.CGuest Experience

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Karen Sophia on Nov 28, 2023
Dear Maxwell, We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karen SophiaGuest Experience Manager

10/10 Excellent

Shafayet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at the center of the shopping and tourist area. Room and facilities are top of the class. Quick and easy check-in and Check-out. The surroundings are very alive in day and till mid night.
Stayed 1 night in Nov 2023
Response from Karen Sophia on Nov 28, 2023
Dear Shafayet, We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karen SophiaGuest Experience Manager

4/10 Poor

Brett

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
For a Pullman property we were very disappointed. Our larger upgrade room was nice enough but is showing its age. Massive bed but hard as a rock. Air conditioning blowing right on to bed, so hard to get room temp comfortable. We dined at the large, but mostly empty, international restaurant and were very underwhelmed. We had the “Korean style special” wings, a seafood Laksa and a mushroom soup. After a long wait the wine arrived, and after an even longer wait the soup and Laksa arrived. Soup was ok, but Laksa was the worst I have had. Overcooked prawn (1) and a tasteless lime juice soup with some vegetables and Japanese Udon noodles,and, I think grated apple. Unusual. The wings were forgotten about. Waiter did eventually apologise and offered a free matcha tea sweet that no one else wanted( after tasting we realised why). A lot of room service orders apparently. When wings did arrive, we asked about the “unique” sauces to go with them. The waiter had no idea but did suggest mushroom sauce. Really, with chicken wings? When he found out we settled on the garlic/soy, but in retrospect would have been better with the mushroom sauce. We ate them but… On complaint to front desk I stressed it was not individual staff, but poor training and supervision. Poor waiter phoned later and I had to reassure him he was not completely responsible. Seemed like he was made the scapegoat. Disappointed, particularly in a Pullman property.
Stayed 2 nights in Nov 2023
Response from Karen Sophia on Nov 28, 2023
Dear Brett, Thank you for taking your time to provide us with your valuable feedback relating to your stay with us here in Pullman KLCC. First and foremost, I am very dismayed to learn that the food quality is below your expectation as compared to as what you have experienced from other Pullman. I am truly sorry for the disappointment this may have caused during your patronage at the restaurant however your comments have been highlighted to our Assistant Director of Food & Beverages, Mr Andy in which he and his culinary team will be sure to review the food quality so as to enhance the overall dining experience for all our guests. It is apparent that there are areas for improvement and I cannot thank you enough for bringing them to my attention. We regret that we could not be of greater help in this instance but please do not hesitate to contact us again should you require any further assistance.Best Regards, Sophia Guest Experience Manager

10/10 Excellent

Noor Faezah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything!
Stayed 3 nights in Oct 2023
Response from Devi Chandrasegaran on Nov 10, 2023
Dear Noor Faezah,Thank you for taking the time to review your most recent stay with us. We are so happy to hear the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!\Kind regards,Devi.CGuest Experience

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with friends
Excellent hotel, great location, helpful staff great food. Paid the extra for executive lounge access-well worth it!
Stayed 3 nights in Oct 2023
Response from Devi Chandrasegaran on Nov 5, 2023
Dear Valued Guest,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay including the service that our Club Lounge team provided.We look forward to welcoming you back soon to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

6/10 Okay

Leong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cigarette smell from nowhere.
This hotel location and room was great. But the smoking smell was not a good experience. Even I’m staying in a non smoking floor but everyday I can smell cigarette smell along the corridor. I had bring this up to the hotel staff but they just keep telling me this cigarette smell was from the smoking floor right below us, I really couldn’t understand this equation. And once I had to change room because the cigarette smell was coming into my room from the AC ducting as I was told by the reception staff. This is the only set back I experienced during my stay in this hotel which was my first time staying in Pullman.
Stayed 2 nights in Oct 2023
Response from Devi Chandrasegaran on Nov 3, 2023
Dear Leong,In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our accommodations in regards to the cigarette smell will be shared with the respective teams, and we will determine how to best move forward in this area. Your feedback is much appreciated, and we look forward to getting even better for our future guests.Kind regards,Devi.CGuest Experience

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little aged but the location does make up for it!
Stayed 6 nights in Oct 2023
Response from Devi Chandrasegaran on Nov 1, 2023
Dear Sean,While our unbeatable location was a highlight of your visit, it appears that our rooms fell short of expectations. Our team will discuss your comments to ensure that our accommodations are in top-notch condition. We would love another opportunity to earn your recommendation at Pullman KLCC Hotel & residences.Kind regards,Devi.CGuest Experience

4/10 Poor

Parth

Business traveler
Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Devi Chandrasegaran on Nov 1, 2023
Dear Parth,Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, This is certainly not the Pullman KLCC Hotel & Residences experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Kind regards,Devi.CGuest Experience

10/10 Excellent

Lucinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was amazing with the choice and freshly made food items including Indian, Chinese and Malay food. The decor is lovely too with in house restaurants if you can’t be bothered to go out. Its proximity to Pavilion is amazing and very easy to use Conlay or BB MRT…or just call a Grab to the hotel. The room was lovely and clean and the bed was comfortable. On a couple of occasions when we returned to the room in the evening, the room smelled very strongly of cigarette smoke. We thought the cleaner was a smoker and called the housekeeping team who promptly turned up with air fresheners. The following day we had the same problem and when the housekeeping was cleaning the room next door and held the door open, we realised the smell was from that room perpendicular to ours (in a corner). We told the reception the stench must have come through the AC and given it was supposedly a non smoking floor, it was very annoying. Little was done about this, I guess we just had to wait for that guest to leave but annoying having to suffocate in either cigarette smoke or air fresheners when you’re tired!
Stayed 7 nights in Sep 2023
Response from Devi Chandrasegaran on Nov 1, 2023
Dear Lucinda,Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regards to the smoke smell ats it will help us to continually improve our guests experience. We are delighted that the other aspects of your stay was enjoyable. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future.Kind regards,Devi.CGuest Experience

6/10 Okay

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room itself was pretty tired as was the general state of the hotel. It could definitely do with a refresh to be considered a 4 star hotel.
Stayed 2 nights in Oct 2023
Response from Devi Chandrasegaran on Oct 28, 2023
Dear Dean,Thank you so much for staying with us and we appreciate you taking the time to share your feedback. We're disappointed to learn that our accommodations did not meet your expectations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team.Kind regards,Devi.CGuest Experience

10/10 Excellent

Dexter Vil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower is so strong. Close to everything. Buffet breakfast is suoerb. Highly recommended.
Stayed 3 nights in Oct 2023
Response from Devi Chandrasegaran on Oct 28, 2023
Dear Dexter Vil,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient in Central area, opposite Pavilion, walking distance. Just be careful not to touch mini bar items, it's way too expensive.
Stayed 1 night in Oct 2023
Response from Devi Chandrasegaran on Oct 28, 2023
Dear aaron,We're happy you enjoyed your time with us so much at the Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Kind regards,Devi.CGuest Experience

8/10 Good

Chul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Devi Chandrasegaran on Oct 22, 2023
Dear Chul,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcoming you back to Pullman KLCC Hotel & residences in the near future.Kind regards,Devi.CGuest Experience

8/10 Good

Shih Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Hotel room with comfortable bed , good toilet size . Good location to food / shopping / clubbing 😊
Stayed 2 nights in Oct 2023
Response from Devi Chandrasegaran on Oct 13, 2023
Dear Shih Wen,Thank you for taking the time aside to write a review regarding your recent stay here at Pullman KLCC Hotel & Residences in such glowing terms.We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience

10/10 Excellent

Teck

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Devi Chandrasegaran on Sep 25, 2023
Dear Teck,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations, We truly appreciate your five star review of our property and look forward to welcoming you back soon to Pullman KLCC hotel & residences.Kind regards,Devi.CGuest Experience

10/10 Excellent

Azalea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how professional and welcoming all the staff at PKLCC. They were kind, friendly and easy to talk to. I like how clean and modern the hotel is, the buffet food and food selections were great. It was easy check-in for me, and the porter took care of my luggage. My room was clean and quiet. The 2nd time I checked in, I had a better view of the city. It would be note-worthy to mention Faisel, Anne, Henry and Wan Mus, some of the staff who took care of me. I say, all of the staff did a great job while I was there. Everyone had a friendly smile as they open the lobby door for me. I would return to PKLCC the next time I travel back to Malaysia.
Stayed 3 nights in Sep 2023
Response from Devi Chandrasegaran on Sep 11, 2023
Dear Azalea,We appreciate the outstanding review. We're so glad that you chose to stay at Pullman KLCC Hotel & Residences. It's wonderful to know that Faisel,Anne, Henry and Wan Mus had such a positive impact on the quality of your experience. Our team is dedicated to providing our guests with courteous and attentive service, so we're delighted to know that they went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon.Kind regards,Devi.CGuest Experience

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Devi Chandrasegaran on Sep 11, 2023
Dear Jimmy,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

6/10 Okay

Yeefong

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is conveniently located near the mall and food. We could just walked over to the pavilion mall using the overhead bridge without crossing the bustling congested road or wait for the traffic light that takes forever to turn green. Parking at the hotel was easy. The room was also clean and tidy. However my husband and I did not enjoy the sleep. The bed was hard and pillows were soft for our liking. We did not have good sleep during our two nights stay.
Stayed 2 nights in Sep 2023
Response from Devi Chandrasegaran on Sep 8, 2023
Dear Yeefong,We are so sorry that our service did not match our high expectations, but we do appreciate you for taking the time to leave us a review. We are now more aware of your preference of the pillows and the bed. We can assist you wityh the hardness of the bed by adding a topper to make the bed a little less hard and more comfortable for you.Please do contact housekeeping on your possible return visit to assist you on this concern in the future.We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 Excellent

Bin Jantan

Stayed 1 night in Sep 2023
Response from Devi Chandrasegaran on Sep 25, 2023
Dear Bin Jantan,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star rating of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences soon.Kind regards,Devi.CGuest Experience

10/10 Excellent

Peony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Apartment a little dated but clean with good service and facilities. Will definitely come back again.
Stayed 4 nights in Aug 2023
Response from Devi Chandrasegaran on Sep 8, 2023
Dear Peony,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time your decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Devi Chandrasegaran on Aug 23, 2023
Dear Valued guest,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Food was wonderful. Superb. Extremely haloful staff. Wonderful stay.
Stayed 2 nights in Aug 2023
Response from Devi Chandrasegaran on Aug 22, 2023
Dear William,Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad your overall stay, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Familiar faces are always a welcome sight at our property!Kind regards,Devi.CGuest Experience

2/10 Terrible

Ana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just horrendous
Horrible experience starting with the checkin. After writing to them without an answer for an early checkin, i arrive at the hotel at 7 AM with a 5yo after more than 10 hours of flight. I ask them to change me some money for the taxi and they say that there is an atm near by at 5 minutes walk. Thank you sir, let me grab my child and walk for 5 minutes because we are not tired at all. After that, they asked me for a early checkin fee that was more than what I paid for the room itself. After getting mad (meanwhile they were laughing like they had a lunatic person in front of them) they said : ok 50 euros then. I have paid 50 euros (no receipt, no bill). At breakfast, average products, when I went for a coffee the waiter took the rests from my plate and put them in my child's plate. When i come to the table she was eating her stuff with my rests aside on her plate. I can’t imagine how this hotel is a 5 star hotel. I will make a complain also directly to them. The service is horrible, just horrible. You are so business oriented and not human oriented. I have changed the hotel after one night.
Stayed 1 night in Aug 2023
Response from Devi Chandrasegaran on Aug 12, 2023
Dear Ana,Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience. WE regret your arrival experience at our hotel. However unpleasant it might have seemed, we do not provide any exchange for foreign currency. AS for your early arrival, it is customary for guests to a pay half day charge to be checked in in the early morning as our check in time is at 3 pm. In all circumstances, we try our best to initiate a good outcome for our guests. We have taken note of your breakfast feedback and have forwarded your feedback to the Kitchens team.We wish you safe and happy travels ahead.Kind regards,Devi.CGuest Experience

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was extremely comfortable. I was lucky to have an excellent staff checking me in. One who went out of her way to ensure that my needs were met. The area around the hotel was clean and quiet. No unsavoury characters larking around. Shopping complexes were a stone’s throw away. Food at the hotel were good. Thoroughly enjpyed my stay. Thank you.?
Stayed 1 night in Jul 2023
Response from Devi Chandrasegaran on Aug 10, 2023
Dear Janet,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit KL!Kind regards,Devi.CGuest Experience

8/10 Good

Lam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good and close to transport.
Stayed 4 nights in Jul 2023
Response from Devi Chandrasegaran on Jul 27, 2023
Dear Lam,Thank you for leaving us this wonderful review! We're thrilled your time at Pullman KLCC Hotel & Residences was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!Kind regards,Devi.CGuest Experience

8/10 Good

Desmond Dev

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, very presentable hotel and close to amenities.
Stayed 2 nights in Jun 2023
Response from Devi Chandrasegaran on Jul 27, 2023
Dear Desmond Dev,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC. Please come back and stay with us again the next time you decide to visit KL!Kind regards,Devi.CGuest Experience

10/10 Excellent

Lim C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel. Great location.
The aspects that stood out to us were: Great location. Few minutes walk to Pavilion shopping centre and link Bridge access to KLCC. Great choice of restaurants around Friendly and welcoming staff in all areas Especially impressed by the Sedap restaurant chef who made us bbq buns when it was not in the menu. Nice decent size rooms. Nespresso machine Not a big deal but on our departure, we requested for assistance for our luggage but no one came after we waited for a while so we had to move our luggage to the lobby ourselves. Restaurant service was great. Taste rating 3/5
Stayed 3 nights in Jul 2023
Response from Devi Chandrasegaran on Jul 27, 2023
Dear Lim C,Thank you for the wonderful review about your stay here at Pullman KLCC Hotel & Residences. It's truly our pleasure to ensure only the finest of services are given to all of our guests. We, however, will indeed take note about your departure and dining experience to ensure we improve in the future. We look forward to welcoming you back here soon.Kind regards,Devi.CGuest Experience

10/10 Excellent

ENG KIONG

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Devi Chandrasegaran on Jul 13, 2023
Dear ENG KIONG,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property. We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 Excellent

Jackie Wai Yip

Business traveler
Liked: Cleanliness, property conditions & facilities
everything was great. a short layover for one night before i catch a flight home.
Stayed 1 night in Jul 2023
Response from Devi Chandrasegaran on Jul 9, 2023
Dear Jackie Wai Yip,Thank you for your review of your recent visit to The Pullman KLCC Hotel & Residences. We aim to always provide excellent service and genuine care to our guests. It's clear our Team went above and beyond, and we will ensure to applaud them for their efforts. We look forward to welcoming you back soon.Kind regards,Devi ChandrasegaranGuest Experience