The resort is simply stunning. The architecture and attention to detail made for a dreamy picturesque escape. The check in staff and most employees were very friendly. The pool is out of this world.
Things we found surprising were the lack of attention/care in maintaining a polished feel throughout our stay. Towels, garbage, bottles, all piled up by the pool and stayed there overnight, often not getting cleared until midday the following day, if at all. We ordered room service and the plates sat outside our room for our entire stay (through check out), even after notifying staff they had been sitting there overnight. The room has one small roll of toilet paper that lasts maybe 2 uses, leading us to ask for more daily.
It just felt like the staff didn’t care. The pool bar attendant hid behind the counter playing on their phone and very little attention was given to guests. If you can manage your expectations around this, it’s a unique enough spot to have on your list.