The cancellation policy is terrible. They were really inflexible about late cancellation or modifying dates even though we had very valid reasons. Pissed me off to no end. We somehow made it to the trip. Once we got there, everything was excellent. Amazing hospitality. New property.
Nishitha Reddy
2024 年 3 月に 6 泊滞在
2/10 (非常に不満)
Mark
2024 年 3 月 12 日
気になった点 : スタッフとサービス
Terrible communication and customer service. Accidentally clicked the wrong button and booked. Attempted to get them to refund booking immediately. It was 3 minutes old and they refused. I called Expedia, they sent a letter to get a refund which was accepted. Then late last night I get a notice that it wasn't refunded. I still don't know the status of my booking. Avoid this chain.