Koolena Nature Refuge

Nice apartment & good location

We have stayed here before, this time in the middle building, great location, Few things let the stay down. 1. No air-con in the 2nd bedroom, fine at this time of year with ceiling fan but you would swelter in summer. The previous unit we were in had air con in both rooms so ask the question when booking. 2. 2nd bedroom ensuite had no towel racks. We used the fold out laundry rack. It is a small ensuite but you could have at least one rack and a hook or two. 3. Its a 2 bedroom unit suitable for 2 couples but only 3 kitchen chairs and a disappointing tiny patio table and only 2 small stools on the patio. Nice coffee shop down stairs, easy walk into Queen St, the theatre or the many restaurants in the area. We will stay there again.

I didn't like that the weekend cleaning staff weren't very thorough. In room dining menu was scarce of meat dishes, but the food was delicious anyway. There was also a Sundays and public holidays surcharge on room service. However the room itself, was fantastic! The view was nice, the room and furniture were neat, tidy and clean. An in-room coffee pod machine with complementary pods and bottled water. The bed was extremely comfortable and luxurious. The staff were great and very helpful. Unfortunately there was no information upon/during booking about the gym and pool currently being under renovation. This was very disappointing as access to these facilities were at 2 seperate locations within an 800m radius of Ovolo. This was disclosed to me only at check-in.