2/10 (非常に不満)
宿泊されたお客様
2019 年 8 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Worst experience by Front of Nora lake view hotel
I booked Nora lake view hotel The confirmation of Hotels.com says Nora lake view hotel.
When I reached your hotel by taxi, the staffs immediately said “Full Book and go to another hotel before any question even no name.
Then I found English confirmation and showed then they said.Address is wrong, you have to walk Nora floral!
Then I found booking site made a mistake like “Name is lake view but address is Nora chaweng.”
I tried to keep gentle attitude and asked to contact Nora Chaweng to find my booking, but firstly they refused and said,” you can walk check by yourself!.
But google showed me 1.6 km distance and 20 minutes but my suitcase is 30kg! So that please contact Nora Chaweng to be helped with showing English confirmation.
In mean while since I stressed a lot to the attitude of this front staffs, I asked
Why don’t you help or be more friend at least, I don’t know your booking condition, but I paid already earlier than a week!
But they complained “ i don’t Know you paid Hotels.com or Booking .com,you didn’t pay me!”
Then I stopped talking with them.
I have never seen this hotel kind of attitude by front staff in other hotel in the world.
宿泊されたお客様
2019 年 8 月に 2 泊滞在
