Good Hotel for its level but we had issues with the water in our room. We got to change room, but the new didn’t have a safe. They agreed to let us also have access to the first room but when we came back at night the card was not working.
They should try to do regular maintenance and make sure all rooms have the same standard.
All rooms have the strange mosquito curtains which covers off the bed and bathroom. But a lot of mosquitoes come in through the bathroom because the windows there don’t have mosquito net. I would prefer mosquito nets that only covers the whole bed. Plus nets have some small holes in them including where they are attached to the wall.
This was my second time staying there so I think you get what you pay for. For my first stay there were no issues except small holes in mosquito net.
Staff are very responsive.
Hanna
2024 年 2 月に 2 泊滞在
8/10 (良い)
Hubert
2023 年 10 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
J ai regretté que dans un établissement de ce standing.
Il soit impossible de se procurer de l eau gazeuse.
Hubert
2023 年 10 月に 5 泊滞在
10/10 (非常に良い)
Gary
出張
2023 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Vittoria continues to be an excellent hotel in Kisumu. The place is clean and well maintained, room size is good. Mostly, the staff is always helpful and friendly. Everyone staffing the Vittoria deserves a nice pat on the back.
Gary
2023 年 9 月に 5 泊滞在
6/10 (普通)
AAH
2023 年 9 月 11 日
良かった点 : 清潔度、スタッフとサービス
The hotel was clean, the room was just adequate for one, it lacked a refrigerator, and microwave. The TV was bad, two local channels & Aljazeera. The staff was helpful and courteous, the food was great.
AAH
2023 年 9 月に 6 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2022 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great for business trips
Perfect for business trips. Great service, secure building, strong WiFi, good restaurant, and outdoor garden area. The location is OK but I think that’s why you save on the price with it being a bit further from city center.
宿泊されたお客様
2022 年 7 月に 6 泊滞在
8/10 (良い)
Wesley
2022 年 3 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hot water problems
My biggest gripe was that the hot water was an issue. I called the front desk and the staff attempted to troubleshoot the problem. Maintenance came to address the issue with no real timeline of when the water would be hot enough to shower. Because of the delay we were late for our excursion. The staff were very friendly and seemed as though they were genuinely apologetic and wanted to offer a resolution, but the hotel was full.