"Beware - hidden charges! I specifically booked this airport hotel because they have a spa pool, steam room and sauna. But when I checked in, the front desk said there’s a charge to use it. I was flabbergasted! I have stayed at over 30 hotels in N. America, Europe, and the UK with pool facilities and use was always complimentary for registered guests. The charge at this place was definitely hidden! The front desk would not even say how much it is, they said contact the spa to inquire about rates. The hotel information mentions a spa with charges for massages, facials, etc. Of course I would expect to pay a separate charge for those services. But just to use the whirl pool, sauna and steam room, I felt extremely mislead because those should be free for registered guests, like everywhere else I’ve stayed.
And get this! - the charge for these facilities at Sofitel London-Heathrow is exhorbitant. When I inquired at the spa, just the whirl pool, sauna, and steam room is £40! The pool was broken but for £20 the sauna and steam room would still be available. If you order a spa treatment those are included.
I had already paid enough for the room, I was not about to pay more. So disappointing!
Other issues too: dark room! - NO light switch or instructions, you need a card for the lights! Phone to call front desk broken, I had to go back to reception to get help with the lights after fumbling blindly in the dark room looking for light switches! "
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